ComplaintsforThe Eye Place

• Initial Complaint

  12/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  I bought a pair of glasses that were the wrong size for my face. The frames were replaced with a frame I did not want, and the lenses were shaved down in store. This made the entire frame lopsided. Also, the warranty covered coating scratched twice, both times I had to wait 4 weeks for the new lens to come in. I finally had enough of the poor service, and returned the glasses. My insurance even covered $100 credit toward frames and/or lenses. I am seeking full refund

  Business response

  01/19/2022

  01/18/2022

       I *** *******, is the new owner of The Eye Place as of December 31, 2021.  ****** ******* sold me the business.

  I never received any money from J******** ********* ****** ******* did.

  Attached is the first letter she wrote to ******, explaining what she paid, how she paid and what ****** owed her.  Also attached is the cleared check for the amount of $80.00 check # 17848 written on         July 1, 2021, as you can see, the requested amount was is***d to her.                                                                                                                                                                                                     I tried to explain to **** ******** ****** no longer owned the business and that I purchased it 12-31-2021.

  She is the one who chose to drive to Orange.

  The reason her lens scratched because she placed them on the outside of her purse, not in a case to protect the lens (we gave her a case at the time she picked up her glasses) Even after the lens were

  remade at no charge to her, we remade them for her as a courtesy to her.  

  Thank for you time.

   

  *** *******

  Customer response

  01/28/2022

  
  Complaint: 16399078
  
  I am rejecting this response because: As previously stated,  the refund covered only one pair of frames that were not used. I am still owed 170$ . The cost of the AR coating rx lenses , as well as the sunglasses lenses that were returned on 12/16/2021. Furthermore, as previously stated this amount does not include the 100 allowance from insurance toward the purchase. 
  
  Sincerely,
  
  ******** ********

  Business response

  02/02/2022

  02/02/2022

   In response to the last complaint from ******** ********.

  I *** ******* have a lease purchase agreement therefore I do not own the labilities of The Eye Place.  

  ******** ********'s insurance benefits have been reinstated for the purchase of glasses to Envolve Community Health Choices TX.

  Attached is a handwritten letter from ******* ******** showing charges of glasses.  She requested a payment of $80.00 be refunded to her.

  A check for $80.00 was written to her on July 1, 2021, check number 017848 written and signed by ****** ******* She (******** ********) cashed the check.

  This started before I began the lease program to The Eye Place.

  Regards,

  *** *******

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩