ComplaintsforPhysicians Choice
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Complaint Details
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Initial Complaint
12/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased this with the thought that like with all Amazon products, I would be able to refund it if it did not work out. However, and more importantly I was promised that I could get a refund or exchange if I decide not to keep the product. On checkout it says I have until Jan. **** for a refund. There were no other disclaimers on there. However, when I realized the product did not have all the ingredients that I would need...I asked to refund or exchange it. I have not opened it or used it. I just received the product yester. After going through several pages on the refund site, I was immediately told no by a customer service rep because "the ingredients are clearly on the box." This disclaimer for a refund should have been shared BEFORE the purchase and clearly at check out which it is not. I am asking for at minimum an exchange for the Women's Probiotic however, I would really like a refund.Customer response
02/01/2024
The business has resolved this issue. They sent me a bottle of probiotics that better matched my needs. I am satisfied.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.