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Complaint Details
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Initial Complaint
06/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Transaction date was 7-29-21 The amount my wife paid the business was $175.00 The services that were paid for was an Auto detail on her 2009 Mercedes ML 350 SUV. The problem was that they used a power washer to clean the cargo area of the SUV according to a conversation that my late wife had with the owners wife. Water from the power washer got into the kick panels in the cargo area and shorted out the Rear SAM which is an electronic control module located inside those rear kick panels that controls the rear tail lights, blinkers and back up camera. The total cost to get the troubleshooting and repairs was $931.61. I went and talked to the owner and he started cussing at me and told me to get out of his bleeping shop. I made a copy of the invoice for the repairs and took back to his shop and dropped off telling him that I wanted to give him the chance to do the correct thing. I have waited for more than two months and still have not heard a word from the business or seen any money to cover the repairs.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.