Business ProfileforRed Deer Villa RV Ranch

Red Deer Villa RV Ranch is the worst campground we have stayed at in the 6 yrs we have been camping; we have stayed at 50-60 of them across the US. Their website states they have Strong WiFi and Cable Coverage (they had no Wi-Fi and no cable), New Showers and Laundry and BBQ and Picnic Area. This is the only campground that advertised these amenities; that’s why we chose this campground. This campground had none of the amenities on this list. The grounds were not maintained with almost knee high weeds all over the place, grass that had not been mowed in weeks, and sewage caps that a worker had to pry open with a shovel for about 10 minutes (grass had grown into the seal). Other campgrounds charged $15-$30 per night, as they didn’t have these amenities. Red Deer Villa RV Ranch charged $40/night and the person who asked me to write a check for $250 overcharged me by $10 (should have been $240). I brought this up to the owner and even after acknowledging she did not have these amenities, she did not offer a refund of the overcharge nor for the lack of amenities. The day before we were leaving (6-day stay), she said we could go somewhere else. Poor management of the facilities, lacks customer service experience, and poor marketing (false advertising). This campground is also in a very sketchy area and we were going to leave, but thought the amenities advertised were available. Their communication was terrible; difficult to reach. The owner let me use their personal hotspot while we were there since there was no Wi-Fi (as advertised). When I let her know there was no cable, she said they didn’t have it and the webmaster was supposed to fix that on the website. She needs to update more on the website, as it is false advertising claiming she has specific amenities when there aren’t.