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ComplaintsforApodaca Brothers Construction, Inc
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Complaint Details
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Initial Complaint
10/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I called the company out to fix my air conditioning unit they came out and said that the unit was low on refrigerant, so they added three pounds of refrigerant. after talking to another company, they asked if Apodaca checked for leaks. so, I called Apadaca and asked if they did, they said no that's not something that they usually do, and that they never had any issues after just adding refrigerant. a week later i had to call another company out because it lost more refrigerant, and the entire unit had to be replaced. i don't believe that i should have to pay the remainder of the balance due to the fact that i feel like they didn't do the job properly and caused my ac unit to fail completely and had to be replaced.Business response
11/01/2023
The business owner indicated that upon receiving the complaint, he contacted the consumer directly via phone. The consumer stated that he has since received a brand new unit through his home warranty company and he has no intention of paying the remaining balance on the work that the business performed for putting in the refrigerant. The owner indicated that the consumer never contacted them after the original job with any concerns about the work performed and now that the unit has been replaced, they are at an impasse. He indicated that he has no choice but to write off the debt since the consumer has indicated he does not intend to pay for the work performed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.