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Complaint Details
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Initial Complaint
03/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Texas Roofing Pros installed a roof on the home I now own 9/13/2023 per my contract to buy the home. The roof was to carry a 25 year warranty. Last week leaks around 2 vents were found by my plumbers, leaking into my attic. I have attempted for a week to contact the roofer (****************) by phone and by email to have the problem corrected. I had to hire another roofing company to fix the roof last week before the heavy rain on Thursday and Friday. **************** will not return my calls or emails. I was going to send a certified letter to his business but it is not the address listed on the website or with the BBB. I asked Trinity ***** to try to get a copy of the warranty from the sellers. They called and he answered that call and said he would contact me but he still has not. He confimed with them that the roof has a 30 year warranty with 2 years labor. I need a copy of the warranty and have asked for that repeatedly. He is installing roofs but not honoring the warranty. Whether I own this house for years or sell it, the owner should be able to contact the roofing company for repairs that should be covered under the warranty. To be ignored with a legitimate workmanship complaint despite phone calls and emails is a deplorable business practice that should not be tolerated. Buyers are being victimized with no recourse.Customer response
04/04/2024
Better Business Bureau:
Regarding complaint ********, the issue has been resolved. I have received the warranty that I asked for and the company helped pay for the repair that should have been covered by the warranty.I would suggest that the company find a more satisfactory means of communication with clients (ie. an answering service when they are not available to respond personally) since their roofing work is warrantied and customers deserve returned phone calls when there are issues that need immediate attention.
Thank you for your assistance,
******** (Ginger) Chase
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Contact Information
3630 W Pioneer Pkwy Ste 127
Pantego, TX 76013-4533
Business hours
Today,11:30 AM - 3:00 PM
MMonday | 7:30 AM - 7:30 PM |
---|---|
TTuesday | 7:30 AM - 7:30 PM |
WWednesday | 7:30 AM - 7:30 PM |
ThThursday | 7:30 AM - 7:30 PM |
FFriday | 7:30 AM - 7:30 PM |
SaSaturday | 9:00 AM - 3:00 PM |
SuSunday | 11:30 AM - 3:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.