ComplaintsforAustin Air Conditioning Inc

• Initial Complaint

  11/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The bolts on our a/c unit rusted and broke off bending the fan blades and damaging the motor. We were told that the unit was still covered under our warranty. They charged us an initial $189 just to come out and look at it. The tech then scheduled another appointment to repair the unit. He recommended replacing the cover we told him it was not damaged and only 3 years old. He said he would send a quote for labor, but he never did. Day of install he took less than 40min to complete and left without a word. We found 2 separate charges for $1670 customer service stated this was incorrect and would be fixed by next week. Final charge came to $1470. We called and was told the tech installed a new cover for $1000 and charged labor for each part he put in. We called again asking for a manager no one called that was last week. We also told them that the new bolts installed are already rusting. They should be rust resistant. We were charged a total of $1659 for a unit that was still covered under the warranty.

  

  Business response

  11/29/2023

  We were able to have a member of management reach out to **************** and come to a resolution. He was Refunded $1020.00 for the part discrepancy. All other charges were addressed with our accounting department and have been corrected. The resolution was the client was satisfied after the refund was issued.

  Customer response

  11/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards, I ask that the technician come out in a timely manner and replace the part he broke when installing the correct bolts.
  
  *********************

• Initial Complaint

  05/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Austin Air Conditioning is doing fraudulent billing on me. My husband passed away and Austin air sent me a bill for over $10,000. For air-conditioning set up on one of my buildings however, the ** units were actually not sit out at all. It was a fraudulent bill. The bill was an invoice for mistakes made by their company by installing HV** duct work that did not meet city code. My husband, the builder, had already advised Austin **. He was not going to pay for their mistakes when they found out that my husband had passed away, they tricked me into paying for their mistakes and falsified the information on the invoice I intend to contact the Attorney General if they do not cease-and-desist with this fraudulent billing, they should be ashamed of themselves for preying on a widow

  

  Business response

  06/02/2023

  Hi *******, Im sorry for any inconvenience. After investigating your account, I do show weve responded to all your emails and phone calls. An accounting rep has sent copies of every invoice and payment made. Please refer back to your previous emails from **. There is an open balance we have been trying to collect for a while. If you still have any questions regarding your open balance or details on any invoice please contact our accounting department and we will be happy to go over it with you.

   

  Let me know if there are any questions.

   

  Thank you

  ****** R

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩