Complaints

This profile includes complaints for Speednet LTE's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Speednet LTE

  1 Chisholm Trail Rd Suit 450 Round Rock, TX 78681

• 

  Speednet LTE

  900 E. Pecan st Pflugerville, TX 78660

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December I contracted with ********* to receive equipment that they believed would operate internet at at my home in *********, **. Upon receipt I installed the equipment per their instructions and worked for 2 hours with their technician over the phone to make it operational. No luck on operation so I packed up the equipment and returned it to them per the contract within 7 days for a refund as the contract states. They are refusing to honor the refund.

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They stole $62.50 of my refund of their service that I decided not to go with them after 3 days and I never had internet service or anybody ever came out to my place.when I called trying to resolve issue igot a run around and someone who couldnt speak English and I couldnt understand them.after that I called back and now they will not answer any of my calls.theu have no reason to keep any of my money.and have no reason for doing so.if they do this to 10 people ? How much are they stealing and getting away with it? Nobody does nothing? I want to file charges against them for theft.if I did that to someone I'd be arrested for stealing! Why are they not?

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been 12 days that this internet company refuses to refund my money. They only say we will look into the situation but nothing has been done. No return calls, no emails.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AUGUST 1 2024 I WAS PROMISHED SEVICES THAT THEY COULD NOT DELIVER. FOR WHAT EVER REASON THEIR INTERNET EQUIPMENT I WAS PROVIDED WITH DID NOT WORK SUFFICIENTLY CONTINUOUSLY KEPT FAILING WITH A QUARANTEE THAT THEY WOULD FIX THE ISSUES. THAT NEVER HAPPENED. AFTER 3 MONTHS OF LIES AND DECEPTION I CONTACTED THEM STATING I WOULD RETURN EQUIPMENT AND REQUESTING A PAECEL REFUND IN THE AMOUNT OF ****** DOLLARS AND THEY SAID NO,

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The services was unstable at best, customer services was horrible. We canceled our service, received a final bill paid that bill. Now I am still being billed

• Initial Complaint

  Date:10/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered SpeedNet LTE internet service on 8/12/24 and received the equipment on 8/15/24. With the understanding according to their website and contract that there was a no strings attached 15 day guarantee. From day one, the service was extremely slow. My daughter talked to a *** who walked her through a couple of things but the speed was still only 5mbps or less of upload and download. They said as the unit pings off of other towers it will speed up. I reached out to the company and scheduled a call for the following day to do some more trouble shooting. The call was never made and trouble shooting was never done. By this point I was at day 15 and would be tied into a 12 month contract. I sent a message requesting services to be cancelled. The response that I got was that the internet was working and if we got issues to call. I heard nothing from them and we moved forward with a different provider. I had not heard from them regarding the cancellation so I called their customer service, and was told it was too late. I told them I had proof of cancellation to which they had me mail the equipment back to them (to a residential address, but I got tracking and confirmation of delivery). I continued to get emails for past due amounts so I emailed them to see what the status was of my $250 refund. Their response was that I had a 12 month contract, and because I had asked about the refund now they would be sending me an invoice for $35 per month for the full 12 months (the early term fee). I sent them my proof of cancellation, the contract terms, and a screenshot of their guarantee. I have not heard anything back from them. I did tell them that they could refund me minus the "restocking fee" that says 15% on their website, but 25% on the contract, otherwise I would see them in court and let a judge decide. They falsely advertise, lie, and do not uphold their contract terms.

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered service June 10, 2024. I paid $300, which I believed was a deposit, initially to start a month to month account and signed the month to month agreement, since I wanted to do a month to month plan. I was able to get better internet services since that time, so on 8/21/2024, I sent an email to cancel the service to the email listed in the month to month agreement and within 10 days, I returned the equipment via ***** to the address supplied in the month to month agreement. The equipment was received by ********* and signed for on 8/27/2024. In the agreement, it says that after receiving the equipment, the agreement is then ended and I can expect to be billed until the equipment is received. It also has a 30 day notice that I have to give to cancel the agreement. On September 9, 2024, I received a bill for an entire month of service and that bill was due 9/12/2024. I have paid it BUT, this is completely unsatisfactory. The month to month agreement is full of contradictions. In one sentence, I am required to return the equipment in 10 days, but in another, in 30 days. In one sentence, the agreement is ended when the equipment is returned and in another, I have to continue to pay generated bills until 30 days is up. This is a rip-off and they are taking advantage of me. I have paid that bill of $126 and change because I do not wish to incurr late fees, but I believe that they owe me based on the $300 I paid and $126 I have had to pay for a month of service that I no longer have. In todays economy, that is unacceptable and I would venture to say illegal to be required to pay for a service that is no longer received.

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This service uses att sim cards. Our service was shutdown without notification by att. Speednet net knew this would happen and took a payment and did not provide another means of gaining internet access. They did not provide new SIM cards to keep the service running as promised.

• Initial Complaint

  Date:11/22/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered internet services from this company. We never recieved this service due to the fact they shipped us damaged equipment. I placed the order for service on Nov. 2, 2023 the equipment for their service was delivered on Nov. 8, 2023. We installed it the very next day and contacted the tech department that evening. They told us the problem was due to the router not working and at one point I had tech support for them on one phone and tech support on another phone for the router. On the 10th I exchanged the router for not only a new one but an entirely different brand still we had no service. On Nov. 11 a friend who works in this industry drove 3 hours to ensure we properly installed the equipment. He found it to be installed properly but noticed the light that indicates internet service was not illuminated. I then called customer support again and the end result was the company said they sent damaged equipment and I needed to return it. I returned it at my own expense and provided proof to them I had done so on Nov. 14, 2023. I was told that once they received the proof the new device would be sent out immediately as long as they received the proof by 12:00 pm I sent the proof at 11:37 am. On Nov 15, 2023 the service tech I had been dealing with called and said they were going to send out my new equipment that day. It was at this time I told them don't send the new equipment and please cancel my account and refund my money. Since that time they have called repeatedly trying to persuade me to continue service with them and everytime I have declined and requested my refund. The equipment was sent priority mail and was delivered to them on Nov. 16, 2023 if you count from the date I placed the order to the date they received their equipment back 14 days elapsed and I was in the 15 day period.

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jun 30, 2023, I entered an agreement with Speed Net Broadband to provide internet at my residence for an initial $250. The $250 was for internet at certain speeds and download speeds and was using indoor equipment. The company has a 14 day return policy from the date of receipt of equipment. Techs with Speed Net and I spent 3 hours on the phone attempting to get proper, working internet. There was a connection but only at download speeds of on average 1 to 5 mbps. At this point, after many attempts to get help with connection and connection speeds; I was already skeptical. I really wanted to cancel everything. I was talked into using the outdoor equipment as I was told it will definitely work. The techs suggested we try the outdoor equipment.On Jul 6, 2023, I paid an additional $125 in order to receive the outdoor equipment. As well as I needed to buy my own router.Again, techs and myself tried for 3 days to get optimal, connected internet; yet, this time with the outdoor equipment. Again, we were able to connect, but at reduced, almost non-existent speeds. I informed the team that I wanted nothing else to do with the company or equipment. And after spending 6 hours and purchasing a router, I wanted my refund back. On Jul 18, 2023, I sent back all equipment again. I received my confirmation letter from Speed Net confirming my request to close my account on the same day.I completed all terms of this agreement, twice. Everything was received, tested, and sent back within 14 days. Yet, I only received $200 back of the $375 total paid. I believe Speed Net takes advantage of consumers by over-charging for equipment/services. SpeedNet then hopes service is effective due to a pending 2 yr agreement. If service is not completed in any way, SpeedNet has an ultimatum in place to charge the consumer any part of the money they can regardless of the outcome.I have plenty of texts and emails to back my claims up.I want to be refunded my full $375.Thank you!