Business ProfileforSmith Auto Family Ford Plainview

I talked to this company about purchasing a vehicle from them it was unseen and I was going to be having it delivered to me because I was told it was an amazing car was shown some photos of it. So, I went ahead and said yes, I would like to buy it they said it had a gold certification meaning they did a 172-point inspection. So, I signed for the vehicle on 8/19/2022. There was a recall that had to be fixed before they brought it to me, I said that was fine I was told everything else was perfect. So, they didn't end up bringing the vehicle to me till the 23rd of August. Took them four hours to get it to me when it was only 2-1/2 hours away called asking why it was taking so long they had no idea, and no one had the driver's number for me to contact. So, he got here at 7:30 PM left me the car and just let before I could test drive it or anything. So, I was driving kept hearing a banging noise from under the car. Come to find out the underneath parts where not secure. The driver's door was messed up would pop when open and closed. The heated seat and air-conditioned seat did not work on the driver's side. I look under the hood and all levels of everything are look and antifreeze was almost complete empty. So, they didn't check anything before bringing it to me. So having all these issues I called them and told them I would not be keeping this vehicle when I called them at 8:00am on 8/24/22. They said i could bring the car back and they would look at it and I said no all of this should have been done or I should have been told about it before buying the vehicle. They made me pay them $195 to get my car back but would not explain what it was for. The sale manager ****** Potillo knew things needed to be fixed on the vehicle and never said anything before just sailing it. they checked no fluids and sent it out with anyone looking at it. Also, I was told only one person had owned the vehicle and that was a lie. I also have video proof of things that were wrong.