2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Elizabeth T
5 stars07/01/2024
I have been using this company for 10 years. They are always professional, offer exceptional service, and are trustworthy. They are family owned and you can tell that js important to them. They are my go-to company for anything regarding AC or Heat.
Total Air & Heat Company Response
07/02/2024
Thank you, *********! we appreciate you as a client and look forward to continuing to work with you in the future!Review from Jeffrey R
1 star09/24/2023
i hired this company to come out an troubleshoot my renters hvac unit. A technician bye the name of **** came out an was late . the reason i asked this company out because i my self is a hvac technician did not have time to come out an work on unit, an i use to work there so i had trusted this company. Wow a scam this company is. first i new the leak was in the evaporator coil, The technician called me an said ***** found a leak in the condenser coil a lot of oil at the bottom of unit it will cost ***** just for a leak check, i told him to him just leave, the leak is in the evaporator coil. fyi i bought an brand new hvacunit inside an out for ***** dollars . what does this say about this company scammer or even worse party charger i will be turning in a complaint with the ****Total Air & Heat Company Response
09/26/2023
This complaint is ridiculous and unwarranted. Customer was not quoted $7,500 for a leak check. The unit was so low on refrigerant that some would be needed to get pressures up to a point we could leak check. R22 equipment has been phased out by EPA for many years. We recommended replacing equipment and a budget of $7500 was verbally given. Customer claims he got equipment replaced for $2750. No way we can do that its below cost. However by replacing indoor and outdoor unit the problem is resolved. That's the recommendation we also made.Bottom line is we charged a fair price of $99.00 to diagnose the problem, an d diagnosed it correctly. O"ur records show someone else owns the home and paid the bill. We really don't see the problem here, nor has the person complaining offered any evidence we did something wrong.
Customer Review Rating
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