ComplaintsforUnited Home Services Inc

• Initial Complaint

  01/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was quoted $99 for a dryer vent cleaning. When I asked prior to scheduling what this entailed it was confirm that it was from vent to vent for the dryer. Only half of my vent was cleaned and the technician left it clogged. He then attempted to upcharge me $429 for a "detailed clean." I have called requesting a manager call me and they have not been in contact.

  Customer response

  01/05/2024

  A Manager reached out yesterday afternoon stating he would refund the money. NO REFUND WAS ISSUED and my account was charged $144.53.  I feel very taken advantage of as a woman.  I feel that they thought I was not educated or smart enough to figure out that I was being scammed.  The manager asked me to removed the complaint and I explain this would not happened as a refund was not issued. 

  Business response

  01/09/2024

  Very false and harsh accusations! First, we don't base our prices on gender, ethnicity or any other reason but professional inspection and work that's needs to be done and defiantly not assuming women are ignorant (MY WIFE IS A PART OWNER OF THE COMPANY ANF  HAS A GC LINCENSE!)

  Customer reached out to our office to raise her concerns and spoke to a manager on the 4th at 3:15Pm, manger immediately advised he will discuss with the tech and the owner and call her back by end of business day, unfortunately ******************* didn't give us the opportunity to address and moved forward with this complaint. As surprised as my manager was about this approach (he called with a resolution on the 4Th at 4:29Pm) he did advise refund was approved as customer satisfaction is top priority and although our guy did do the work we don't want unsatisfied customer and hard feelings even if we don't think are justified. As you will see at the attached picture refund was made on the 5Th at 12:52Pm and an automatic email was sent to the customer, so there is no basis to her claim refund wasn't made. She sent a message she didn't get the refund we sent her the screen shot showing it was processed, my manger did advise it takes few days for the bank to process and for the funds to be available in her account. Again I do apologize ******************* feels she was taken advantage or didn't get the service she expected but with that been said I do believe consumers also needs to appreciate and respect customer service and a company who goes above and beyond to address their complains, even if it means refunding money. 

  Best regards,

  ****

  Customer response

  01/09/2024

  I have reviewed the business response and accept this resolution. A refund was received on 1/9/2024.  I did not appreciate the multiple phone calls a day from *************).  On 1/3 I received 3 calls back to back at 1:42PM and again at 2:12PM. On 1/4 I received back to back calls @ 1:20PM. On 1/5  I received back to back calls @ 1:56PM. On 1/6 I received back to back calls @ 3:14PM. When speaking with the manager I was demanded to remove the BBB complaint. This is not a company to ever use!  

  The technician did not complete the job and only completed half of the dryer vent clean out leaving a clog and fire danger in my home.  They are not honest and continued to pressure me to pay a hire price for a vent dryer cleaning stating i need a "deep clean."

• Initial Complaint

  11/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  ***** sent me to United Home Services to have my chimneys inspected. The tech came out, November 1, 2023, not the tech stated on my text that would come, but another one. Ok. So he looked at fireplaces (5) but only one set of two chimneys which housed two fireplace flues. He Said that 3 chimneys needed to be cleaned and that the chimney roof inspections would happen on his service return. I paid $100 cash (they charged $99) and promised a follow up from the company. Nothing. I emailed them and they wrote, would follow through with tech and get back with me. Nothing. I complained to *****. They filed a complaint inhouse and then...Nothing. I want a check refund sent from United Home Services sent to my address asap.

  Business response

  11/21/2023

  We already discussed with the customer, apologized about the inconvenience and the miscommunication and refund was issued!

  Customer response

  11/21/2023

  I have reviewed the business response and accept this resolution.  A $100 refund was received.

  I would/ will not use their services in the future.

  Poor, incomplete, no company follow through.

  Glad for the refund.

• Initial Complaint

  10/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Just made a mess & dishonest. I haven't gotten a call back from the manager either. I am not happy with this service. At all! Look how it was left. The super dirty shot vacuum he brought into my house and blew dust ALL over my house and my very Expensive show dogs they were in the crate right where he put the vacuum blowing it all over the dogs. I had to run in there and remove the dogs so they don't get sick. I have 4 kids and 2 of them have really bad allergies and asthma. And ashes all over my floor and on my deck outside and he shook out the vacuum Filter in my outside trash can next to my brand new fence liner. Is completely full of dirt in ashes!! Now I have more stuff I have to clean. I had a sweep and mop my floor and look how black my mop head is now! He also said he cleaned the whole Chimney line and I don't believe that is true. I did not see a 20-plus foot thing that would reach To do that and he was only here like 15-20mins if that. The fireplace did not look clean at all. It looks like he just vacuumed up the ashes, that's all he did. My 10-year-old could have done that! He didn't even clean off the doors. Total bait and switch too! this is Unacceptable! i need a full refund

  Business response

  10/26/2023

  To whom it may concern,

  As advised the customer when we scheduled the service we sweeping and inspecting the chimney nothing related to our charges were related to the stove, from the moment we arrived it's seems like all she wanted is pushing out tech to do more then advertised. We swept all the chimney up vacuum the soot that came down and left, I also spoke with the lady myself at the time my tech was at her home and gave her the option to cancel the service if she misunderstood what she is receiving, how ever she chose to have my guy seep the chimney as advised. As far as the cleaning it seems like her dogs dragged some mad although we did offer to send the tech back as we do stand behind our work and customer service is very important! 

  Customer response

  10/27/2023

  I am rejecting this response because:   You are NOT taking respsondablity for your mess up. The tech DID MAKE A MESS BY DOG DID NOT THEY WENT FROM THEIR CRATES TO IN MY KITHEN THE ASCHES WHERE ON THE OTHER SIDE GOING OUT THE BACK DOOR TO MY BACK YARD ALL OVER MY DECK AND CLEANING IN VACUM THAT SPRAYED DUST ALL IN THE *** IN MY HOUSE THEN GOT MY NEW FENCE ****** ALL BLACK. COME LOOK AT IT ITS STILL BLACK AND WONT COME OFF. I QUESTION THE **** CAUSE I HAD A FEELING IT WAS A BAIT AND SWITCH AND HE SAID HE WOULD CLEAN THE WHOLE LINE (AS ADVICEDS!) LOOK AT YOUR PHOTO!! THE GUY IS STANDING ON THE **** WITH A REAL TOOL TO CEAN THE WHOLE CHIMEY LINE  THE GUY THAT CAME HAD A BROOM WITH NO 20+FT LINE TO REACH AND HE NEVER GOT ON THE ****!  HE JUST VACMUNED THE ASCHES ON THE BOTTON AND THEN MADE A MESS OF MY HOUSE AND BACK YARD! I WILL CONTINE TO LEAVE REVIEWS EVERYWHERE WARNING PEOPLE ABOUT THIS SCAM OF A SERVICE EVEN MORE SO CAUSE NO ONE HAS THE **** TO CALL ME LIKE I WAS TOLD I WAS GOING TO GET A CALL BACK NOR NO TEXT BACK AFTER PROVING P**** AND NOW THEY BLAME ME?!?!  The guy didnt even have shoe covers or a mask did do s*** that the "Ad" says.  WHAT A JOKE OF A "BUSNIESS" I WILL BE CONTACTING MY ATTORN..

  Customer response

  10/27/2023

  here is their "ad"  so guy came with a broom and ***** and made a mess thats it 

  Customer response

  10/27/2023

  Looks like im not the only one 100s of others had the same issuse. I need a refund now!

  Customer response

  10/27/2023

  NO one has called me or offer to send another "tech" Back out" and I would not want anyone from theis  ALL LIES LIES LIES!

• Initial Complaint

  07/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Horrific company that will scam you. They installed a fireplace unit that leaked gas from multiple points and have ghosted us on fixing it. It has been deemed unsafe to use. Better business will also be receiving all my documentation as well as the corroborating documentation I received from a reputable fireplace company showing the multi-point failure of their install.

  Business response

  09/01/2023

  I do apologize ****************** feel this way , we did install also 2 different systems for him as he changed his mind about the size he wanted. We don't do wall valve as advised but did send a referral of a plumber who could help. We use ******** systems as they are top of the line, ****************** was very happy when we were done and paid in full. With that been said we are more then pleased to send a plumber again to inspect for ant leaks.

  Thank you! 

• Initial Complaint

  06/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This complaint involves United Home Services for the *********** area. The company was contacted regarding gas logs that were functioning improperly, going out after being lit for ***** minutes. The initial service call was on 3/10/23, with a $99 service call. We were informed that the gas fireplace needed a new pilot assembly, costing $799, which was prepaid. Total charges were $972.09. After installation, the fireplace does not even turn on. Numerous calls were unanswered. We contacted the manufacturer, who informed us that their technician would advise United Home Services if they would contact them. After notifying the company, still no response from United Home Services. We now have a non-functioning gas fireplace after paying $972.09.

  Customer response

  07/05/2023

  ****, the owner of this business has responded by phone.  He is out of the country for another month, but says when he returns that the money spent for repairs will be returned.  He apologized that no one would respond to my complaint.  The fireplace does not function at all now, and I will contact someone else for repairs.  Thank you for your assistance in resolving this issue.  I will let you know if **** follows through with refunding our large expenses.

  *******************

  Business response

  07/05/2023

  As I believed was already advised by *************** Im out of the country and wasnt able to receive her calls, however after back and forth we were able to connect and I advise we will issue a full refund. Although we have invested a lot in attempts to repair her fireplace its seems she still experiencing issues we agree to refund her in full as customer satisfaction is top priority!

  Customer response

  07/11/2023

  I have reviewed the business response and accept this resolution. 

  ****, the owner of this business has responded by phone.  He is out of the country for another month, but says when he returns that the money spent for repairs will be returned.  He apologized that no one would respond to my complaint.  The fireplace does not function at all now, and I will contact someone else for repairs.  Thank you for your assistance in resolving this issue.  I will let you know if **** follows through with refunding our large expenses.

  *******************

  Customer response

  07/13/2023

  We deeply appreciate your assistance in solving this issue with United Services Company.  This morning we received a full refund in the amount of $972.09.  We regret that these steps had to be taken to obtain the refund when a phone call or some kind of response was never received before BBB came to our aid.  Thank you.  *******************

• Initial Complaint

  03/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  3/10/23. They overcharged for repairs initially. Tried to $1000 for what other companies charge *******. I got them down to $650 after I found out they were overcharging. Gave a 7 year warranty on their work, but my chimney has already started leaking again. They lied about what repairs needed to be done. I asked when the Tech left that if it leaks that I can call and get my money back, he said yes. I have called and have been told they will have a manager call me and that has not happened. They are dodging me and refusing to give my money back for sub par work, that was supposedly under warranty, and they made made my roof look ugly because they left seal and all over my shingles.

  Business response

  08/14/2024

  To whom it May concern we did go to **************** for a free chimney inspection due to a leak he complained about, we advise chimney needs to rebuild dur to a bad shape how ever he declined and wanted parial repair. I spoke to the consumer my self and advise it wont be enough and we won't be able to warranty the job he stated "don't worry about that" and wanted us to proceed when he called to say he still has issues I explained to him again and he wasn't happy about it. Please see attached pics of the work and signed invoice! 

  Thank you 

• Initial Complaint

  12/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Scheduled United Home Services in Superior, CO to clean the chimney in our rental house. The reviews on ****** showed they had 4.9 stars but now reading some of the complaints on BBB, it makes more sense how that came to be. When the contractor went to clean out the fireplace, his shopvac blew all of the soot and debris into the entire main floor. The tenant came downstairs and realized what he was doing and told him to stop. He offered to wipe around the fireplace for free then left. When we reached out to the company the next day, the manager was combative and unwilling to get the area cleaned. Considering it is a carcinogen and there is a newborn in the house, this should have been resolved quickly. It is now on us, the landlords, to get the house cleaned. This company is extremely unprofessional and putting people at risk for health issues.

  Business response

  03/20/2023

  Business Response /* (1000, 5, 2022/12/23) */ We did ofer a cleaning and ofer you to go scheck out your home as we did but you and your tenants try to take advantage of our company! Please see pics attached, more dust then soot!

• Initial Complaint

  07/12/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On Wednesday, January 19, 2022, United Home Services was contracted by my me and my daughter to inspect and clean the chimney in her house. The referral was done through Home Advisor with a price of $99.00 for inspection and cleaning. An employee of UHS showed up about 10:30 am. UHS sent an estimate for $1385.26 at 10:44 am explaining that the chimney was in bad shape and would need a more intensive cleaning due to creosote buildup, that the chimney's frame was made of wood covered by a heat shield and the heat shield had cracks in it that would cause her house to catch on fire. We knew that the chimney was in need of cleaning and some repairs so I told my daughter to go ahead with the repairs as my grandchildren live in this house and their family safety is paramount. The worker was there 40 minutes and left after minor repairs. Not all repairs on price quote were completed and was charged sales tax of $102.76 which is incorrect for residences. Spoke to owner, Mike, requested money back. He said to delete bad reviews on Yelp and Google and he would send check. Reviews were deleted, no check was received. Spoke to and gave a bad review to Home Advisor. They stated they would get a refund from him, never called back. I am in the process of filing a complaint with the small claims court. Whatever BBB can do to help would be appreciated.

  Business response

  08/14/2024

  To whom it may concern,

  As the consumer advised we arrived to the place , gave an estimate which was approved and we did everything as advised and explained on site, all our jobs done correctly as we are certified company and customer service is top priority. I remember ***************** and she is right I did agree to refund the money although the job was done as our customer satisfaction and reputation are very important so yes we were willing to work for free just to make sure we are doing best we can to avoid complaints and reviews. I did advise ***************** that she did make a complaint with the BBB and she needs to revise it, I had the check ready to be mailed and she never reach out. I'm always happy to keep my end of the deal as integrity is very important as well as our consumers.

  Thank you

  Customer response

  08/19/2024

  I have reviewed the business response and accept this resolution if ****************** refunds my payment.  I did reach out to ****************** from United Home Services at that time.  He stated he would not refund my money but was willing to go back to the house to do anything that was missed.  I do not trust that he would complete the job to my satisfaction judging from his previous work.  I would still accept a refund from him as he suggests so I can pay for the repairs to be done properly.  If he refunds my $1300 plus that he charged, I will close this complaint satisfactorily.  

  I do have a recording from him on 02/14/2022 at 4:02 pm which he left on my voicemail and I have photos to show the shoddy work.  I can upload these for BBB to see what I am complaining about.

  *******************************

  08/19/2024

• Initial Complaint

  02/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Service rendered on Feb. 8, 2022 for the inspection and repair(s) to the fireplace were subpar for a professional contractor soliciting such business. In no uncertain terms does the fee and for the repair reflect the work done. The pictures indicate the sloppiness and the lack of brick masonry required to maintain the safety of my home and the intent for which I had requested the services. We have made several attempts to contact the contractor with no response to date, there I am requiring a full refund of the paid amount ($1,110.12) and want to file an official complaint against the contractor referenced by the invoice number 8852.

  Business response

  08/14/2024

  To whom it may concerns as you see attached signed invoice and pics , we advise about all need to be done on the invoice before and upon customer approval completed the work. More then that she called and had some complaints we went no charge and address as we do stand behind our work! 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩