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Business ProfileforSkyFlightCheap, LLC
Additional business information
***Failure to deliver products: Consumers allege they purchase tickets through the website and are immediately charged, but the tickets are never delivered and/or are not delivered in a timely manner.
***Poor customer service: Inability to reach customer service representatives to obtain ticket status and/or request cancellation; Customer service representatives disconnect the call before the customer received full assistance; Rude behavior or comments by staff.
On August 14, 2020, BBB submitted a written request to the company encouraging them to address the pattern of complaints.
On August 19, 2020, the business responded and indicated that the increased volume of complaints and pattern were largely related to business growth since February 2020, and the impacts of COVID-19 on the airline industry. The business also mentioned that staffing limitations due to COVID impacted their ability to respond as quickly to customer demands. The business indicated they have either already put a plan in place to address these concerns, or were in the process of making further modifications.
BBB is currently monitoring the business to determine if the stated action plan successfully eliminates or reduces the noted pattern.
At-a-glance
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Business Details
This is a multi-location business.
- Headquarters
- 3415 Custer Ste 114, Plano, TX 75023
- BBB File Opened:
- 5/14/2018
- Years in Business:
- 6
- Business Started:
- 9/3/2017
- Business Started Locally:
- 9/3/2017
- Business Incorporated:
- 9/3/2017
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Skyflightcheap LLC
- Business Management
- Mr. Jagdip Dave, President/CEO
- Mr. Rekha Dave, Vice President
- Contact Information
Principal
- Mr. Jagdip Dave, President/CEO
Customer Contact
- Mr. Jagdip Dave, President/CEO
- Mr. Rekha Dave, Vice President
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
16 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
11/09/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
5 Customer Reviews
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Most Recent Customer Review
Alison S
03/27/2024
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