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Find a Location

HNS Recovery has 1 locations, listed below.

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    Business ProfileforHNS Recovery

    Asset Recovery
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    10 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/29/2024

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    Plano, TX 75075-7648
    BBB File Opened:
    3/7/2016
    Years in Business:
    9
    Business Started:
    10/14/2014
    Business Started Locally:
    10/14/2014
    Business Incorporated:
    8/25/2014
    Accredited Since:
    4/29/2024
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    78
    Alternate Business Name
    • The Car Source LLC
    Business Management
    • Mr. Pascal Aghyarian, CEO/Owner
    Contact Information

    Principal

    • Mr. Pascal Aghyarian, CEO/Owner

    Customer Contact

    • Mr. Pascal Aghyarian, CEO/Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    17 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/13/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    HNS Recovery stole my vehicle from a hotel room!My brother got up to go to work and the car was gone! We thought it had been stolen! We call the cops,watch the cameras from the hotel and it was a towing company! So we think ok.but why?The hotel didnt call, and it was in the parking lot.After driving everywhere to find the towing company we finally find a place that is HNSrecovery.nobody was there to help so we call a number.Once we get ahold of someone they claim theres a lien on the car How?We have title in hand and bought it from a small dealership.They tell us theyre not sure but well have to call ******** capital to get them to release the lien. So my dad calls this number.they said oh sorry send us an email with a picture of the title and well expedite it and get it released..a couple of hours later we hear nothing.I start calling.they continue to give us different numbers but theyre all for the same company. I finally catch on to it! I had to drive 6 hours away to bring title and go to the police station because they still refused to give me the location of the car and to release it.I finally googled this ******** capital and they couldnt give me any info on the previous owner but they did tell me there was no lien.And them and towing company both confirmed that my title should be enough but still wouldnt release my vehicle.They finally gave the police permission for me to come get the car.So I had to drive back in from *********** told me to call when otw and we did and they wouldnt answer.we get there and nobody would come to the window and finally a man came out and told her he couldnt release the car.We had to call the cops and once thats done then they say let us finish this paperwork and well release the car!I had a towing friend run the car and there in fact is no lien on the car and its a clear title! Something needs to to done about this! Insurance said it happens all the time! This is not right! This should be illegal They STOLE my car
    Read More

    Customer Reviews

    8 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kyle W

    1 star

    07/25/2024

    Hns is an absolute scam company. Ive been hung up on by ****** several times and called a liar by ****** who works the phones. They would not let me retrieve my personal property and stole my golf clubs. They do not wear the body cams like they say they should. Its terrible for them to prey on unfortunate people who are going through repossession. My wife is sick with kidney failure and dealing with the troglodytes at hns is 100 times worth. This company needs to be shut down for deceptive trade practices!

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