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Find a Location

RealManage has 53 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforRealManage

    Association Management
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.42/5stars

    Average of 150 Customer Reviews

    Customer Complaints

    274 complaints closed in last 3 years

    115 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/1/2015

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    RealManage has 53 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      6400 International Pkwy STE 1000, Plano, TX 75093-8212
      BBB File Opened:
      3/16/2007
      Years in Business:
      20
      Business Started:
      2/18/2004
      Business Started Locally:
      2/25/2004
      Business Incorporated:
      2/18/2004
      Accredited Since:
      6/1/2015
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • RealManage, LLC
      • RealManage Dba Gold Crown Management
      • RealManage dba Association Specialty Group
      • RealManage dba GW & Associates
      • RealManage dba American Community Management
      • Argus Property Management Inc
      • GrandManors
      Related Businesses
      Hours of Operation

      Primary

      M:
      8:30 AM - 5:30 PM
      T:
      8:30 AM - 5:30 PM
      W:
      8:30 AM - 5:30 PM
      Th:
      8:30 AM - 5:30 PM
      F:
      8:30 AM - 5:30 PM
      Business Management
      • Ms. Amanda Causey, Vice President of Marketing
      • Mr. Steve Jordan, Chief Legal Officer
      Contact Information

      Principal

      • Ms. Amanda Causey, Vice President of Marketing
      • Mr. Chris O'Neal, Principal
      • Mr. Steve Jordan, Vice President

      Customer Contact

      • Ms. Amanda Causey, Vice President of Marketing
      • Mr. Steve Jordan, Chief Legal Officer
      • Mr. Chris O'Neal, Principal
      • Mr. Tim Haynes, CEO
      • Mr. Monte Irion, Chief Technology Officer
      • Mr. Steve Jordan, Vice President
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      274 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/19/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      This company has taken our *************** money and not performed services in our subdivision since they have took over in January 2024 from a previous HOA company. We have numerous repairs around the subdivision and also at my property that I have put in several repair requests for the last 3 months that has not been fulfilled. I have contacted them on numerous occasions have emails and they State each time that they are working on my repairs to get them fixed and it is not in a sufficient time frame to get them fixed and as we speak my fence is still not fixed. Other neighbors still are complaining about issues around their home as well and this new HOA is not doing anything about it but are taking our money each month for maintenance dues. I am making a formal complaint to get these repairs done and hoping the better Business bureau can help me and the other residents that have repairs that need to be done around their home fixed. In a timely manner. I feel that they are taking our money each month and not doing anything about fixing their obligation responsibilities at my property in around other people's property. This is a new HOA and we feel that they are just taking our money and not getting any repairs done that they are responsible for. It does not take a company almost 3 months to appear a batting gate fence that will only take 2 hours to do. The subdivision is Handover subdivision in ******* *****.
      Read More

      Customer Reviews

      150 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Nate C

      1 star

      07/26/2024

      I am writing this to express my profound dissatisfaction with the recent letter sent to our community regarding deck work and air conditioning units. The tone and content of the letter were both unprofessional and deeply troubling.The letter implied that residents were obstructing necessary deck maintenance by refusing to remove their air conditioning units during extremely hot weather. It is shocking that the *** would prioritize deck work over the well-being and comfort of its residents, particularly when considering that people in our community may rely on air conditioning for health reasons. Infants, elderly individuals with conditions such as COPD or asthma, and others who are vulnerable to heat have legitimate needs for their AC units, which the *** appears to dismiss with an astonishing lack of empathy.Furthermore, the letter's assertion that other neighbors manage without air conditioning and are somehow "alive" is not only insensitive but wholly inappropriate. The ***'s message seemed to belittle the real struggles that some community members may face, as if their comfort and well-being were secondary to the maintenance of the decks.Additionally, the unprofessional quality of the letter was evident, with numerous spelling errors and an overall poorly written presentation. The lack of attention to detail in such important correspondence undermines the credibility and competence of the ***. This recent communication has only reinforced a sense of frustration and disappointment with the ***'s management. We expect better from our governing body, including professional communication and genuine consideration for the health and needs of all residents. I urge the *** to address these concerns promptly and to ensure that future communications are conducted with the respect and professionalism that our community deserves.

      Local BBB

      BBB serving North Central Texas

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