Complaints

This profile includes complaints for RealManage Dallas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RealManage Dallas

  6400 International Pkwy STE 1000 Plano, TX 75093-8212

  
• 

  RealManage - Roselle

  34 Congress Cir W Roselle, IL 60172-3911

  
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  RealManage Dallas

  75178 Gerald Ford Dr Palm Desert, CA 92211-6800

• 

  RealManage Rock Hill

  958 W Main St Rock Hill, SC 29730-3462

  
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  RealManage Tampa

  5523 W Cypress St Ste 102 Tampa, FL 33607-1735

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vision Community is the *** management company for where I have rental properties. For more than 6 years, they continue to send me hard copy mail anyways I have made the request numerous times to stop. About every 6-9 months I make the request to the hard mail; they can send me all communications via email.

  Customer Answer

  Date: 04/02/2025

  This appears to be the wrong company.  The complaint is for Vision Community Management in *****************.

  

  Business Response

  Date: 04/07/2025

  Please update your information with your full address so we are able to locate you. Thank you!

• Initial Complaint

  Date:03/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent an architectural form for patio cover in November 2024. According to the Design Guidelines Rules and Regulations they have up to 60 days to respond. It has been 4 months. I have emailed and called several times since January they keep saying they are resending the form to the *********************** and I have yet been given any response. From what I have been told is it looks like it would be approved but they are waiting for one committee member to vote. I just want a response.

  Customer Answer

  Date: 03/23/2025

  The *** of my complaint is ***** Community Management in ********. The community I live in is Summit @ **************.

  Customer Answer

  Date: 03/28/2025

  Good day,  a resolution has been made between me and the company. Can you please cancel or delete the complaint? Thank you.

   

  The complaint ID is 23104894. Please let me know if there is any other info you need. Thanks

   

• Initial Complaint

  Date:03/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident and own my condo. Real Manage is the property manager. I have requested the contract between the ********* and Real Manage and they have a process to request documents but have not gotten back to me. I would like a copy as I am entitled to this information as I am current on my dues and want to see it to ensure that they are performing all the services that they are obligated to do. Please help

  

  Business Response

  Date: 04/07/2025

  Thank you for reaching out! Were happy to have been able to assist you with this issue. If theres anything else you need, please dont hesitate to let us know were here to help!
  

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The management company from our HOA charged our account $100 for having a mailbox that had dirt on it. There was no pre fine notiification and we could not get anyone to return our phone calls. They only provided a number in ***** (we are in **************) and will not give us a way to speak with the local office that is issuing the fine. They said they were sending contact via email but then realized the property manager was sending the emails to the wrong address. The day we received the first notice (around March 1) the tenant immediately cleaned the mailbox with bleach and sent us pictures, but the *** has continued to fine and will not let us talk to anyone.

  

  Business Response

  Date: 04/10/2025

  As you are able to see, notices have been sent to this Owner regarding her mailbox beginning July12, 2021.
  The dates are as follows since then:
   May 23, 2024
   July 12, 2024
   September 10, 2024
   December 10, 2024
   February 20,2025
   March 7, 2025
  
  The email used is the same email noted in this correspondence - *******************************.
  The documents for ************* allow a ten (10) day notice for the correction of violations. As you are aware, we do inspections every two (2) weeks.
  The Board for *** also has requested courtesy notices to be sent out at the beginning of every Spring with an allowance period before violations are processed.
  
  As you are able to see this Board is very laxed when it comes to violations and the implementation of them.
  
  My first contact with Mrs.******* was an email received from ************************ on March 3, 2025.The request was for a copy of the recent violation notices sent, I responded to that email on March 3, 2025.
  
  As you can see in the attached, she emailed me back on March 17, 2025 responding to my March 3, 2025 response. She also called the call center (multiple times) on March 17, 2025 and requested a call at **************. I called the number given a couple of times, left a message, and did not get a response on March 17, 2025. I also called twice on March 19, 2025 and left a message and I have yet to get a call back.
  
  I called this number Monday and Mr. ******* answered the phone, so I am dialing the correct number.
  
  As to the mailbox "that had dirt on it" the mailbox was green and they have cleaned the green off of the mailbox but the mailbox continues to have the weed eater marks at the bottom to the point it looks like a pencil and the platform in which the box sets on is broken. 
  
  
  The customer statement regarding no pre fine notice, the notice is in the attached, the statement no one would return their calls is inaccurate, I have not sent correspondence to the wrong email as the only email we have is the *********************** the notice sent in March was on the 7th. The comments and accusations do not add up to the history of events we have recorded in our system.

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed five complaints with this HOA about a single violation involving an animal being unattended, causing continuous noise issues all hours of the day and night with most nights going well past eleven ******** The noise includes howling, crying, whining, etc. from this animal constantly. I have also provided video evidence of the issue at hand to a community association manager, but there has been no attempt to rectify the violation on the part of the **** The police have also had to get involved, but obviously this is a civil matter and they can only do so much. This has become a blatant act of negligence from the **** This same HOA allows other violations to go unnoticed as well, such as parking violations, yards, crude flag displays and the list goes on.

  

  Business Response

  Date: 03/14/2025

  The ability of the *** to act as an enforcer of noise complaints is limited. The *** cannot remove an animal or fine an owner. That is what county officials should be able to do. ****************, *****, does not have a county-wide noise ordinance, so noise complaints fall under the jurisdiction of the individual cities within the county, such as Seguin or *************, or the Texas Penal Code. With regards to barking dogs, to file a barking dog complaint, you can obtain complaint forms and affidavits from the New Braunfels Municipal Court Offices. The complainant is responsible for providing sworn affidavits and documentary evidence to support their complaint. For immediate assistance, you can call the 24/7 complaint hotline at **************.
  

  Customer Answer

  Date: 03/20/2025

  I am rejecting this response because: the *** has the ability to enforce its guidelines without having to fine the individual. It's why we are paying an *** fee, to have the regulating body step in and enforce the regulations we are required to follow. The *** is not enforcing these guidelines, as is present in multiple other properties throughout the community. There are several instances of out of regulation properties, including unapproved vehicles and blocking of pedestrian walkways. The *** takes no action to enforce rules or update property. The same shotty Christmas directions are put up on the entrance sign every year, so where is all our money going that we pay into dues if no regulations are being upheld and no improvements are being made? This *** needs to be reviewed for their business practices. I am currently working with animal control to solve my issue (as of writing this, I'm being serenaded by the cries of an unattended animal, which breaks regulation), and have multiple pieces of video evidence to show both this noise violation and several others are being ignored by this ***.

  

  Business Response

  Date: 03/24/2025

  Thank you for reaching out with your concerns about noise disturbances within your community. We understand how distressing ongoing noise issues can be. However, it's important to clarify that the scope of the HOA's enforcement abilities regarding noise complaints, is limited. We encourage you to directly engage with local animal control authorities and the pet owner to address this issue more effectively.

• Initial Complaint

  Date:12/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Venu Property Management was asked to paint my garage door seal after it was installed without asking, the repair man painted my entire garage door sealed shut. When I went to open the door, the motor ripped the top of the door off the frame. I havent had access to my condo garage since and the property management has ignored my repair requests. Id like to have the door replaced, so it works as it did, before they painted my garage door shut and broke my door.

  

  Business Response

  Date: 01/06/2025

  Your garage door assembly is about ***** years old. Maintenance regularly paints garage doors after replacing the vertical (side) door seals, and your door was recently painted as well. They gave it one coat of paint, which isnt enough to seal a door shut; historically, every garage door on the property has been painted at some point.
  The garage door and opener are the homeowner's responsibility, you were informed of this. Following your threat of legal action, you were advised again that the door and opener are your responsibility, and since legal action was mentioned, further discussion was terminated. The insurance company was notified of the situation. These requests have been ignored because the repair or replacement of the garage door is your responsibility. 
  

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HAMMERSMITH is BEYOND PATHETIC! ********! PATHETIC!!!!!!As i walk around my neighborhood i see weeds in front yards 4 feet high, dead tress in front yards, trash /recycle bins stored in front of homes. In the summer i can smell my next door neighbors trash which is piled inside his trash AND on top of his trash bin which is store in the front of his home.HAMMERSMITH needs to be seriously ABOLISHED. This company is paying their employees to do nothing ALLLLLLLLLLLLLLLLLL DAY!TOTALLY WORTHLESS, UNPRODUCTIVE, ********************************** been living in TRADITIONS for over 5 years and It's time to sale. The neighborhood's appearance is declining. HAMMERSMITH is the worse management organization i have EVER experienced. The company relies on the neighbors to report violations rather than the community managers ride/ walk the neighborhood to see the MANY violations.What is the purpose of the community managers? They serve no value or purpose to the community.The next time i purchase a home i will conduct research on the homeowners association first before purchasing.

  

  Business Response

  Date: 01/06/2025

  The manager does site visits once a month, so we count on owners to report violations in the interim. In addition, the *** has a very active Board who will also report problems in the community. The owner has been informed that the Colorado legislature has made it difficult for Associations to enforce rules and regulations. For example, if an owner improperly stores their trash can, they have thirty days to correct the problem; therefore, when they move the trash can to the street for collection, they have gained compliance. The portal is the best way to report violations, and the owner needs to include the address where the violation is located because the majority of her complaints were missing this important information. Pictures are also very helpful for enforcement.

  Customer Answer

  Date: 01/10/2025

  I am rejecting this response because:  
  

  The HOA does NOT appear in the neighborhood monthly! AND I am tired of performing their job and submitting violations. 

  IF they did appeared in the neighborhood neighbors wouldnt have dead trees in their yards which have been dead  for YEARS! Additionally, neighbors have  stored trash/ recycle bins in front of their homes permanently! 
  This is the absolute worse HOA- which is also annotated on YELP. 
  

  Furthermore, A renter on my street repairs cars in front of their house and there are grease spots all over the street. 
  

  A few great neighbors have sold their homes and NOW the street is left with trashy neighbors. WE PLAN TO MOVE before it turns into a ghetto.

  ******* ******

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a home owner at **** *** at ****** ******, ********, AZ. This property is aka REALMANAGE FAMILY OF BRANDS dba ***** ********* Management. On 12/14/2024, I made my assessment payment in the amount of $230.00, as indicated by my monthly statement. The due date is on the 15th of each month. REALMANAGE FAMILY OF BRANDS dba ***** ********* Management, did fraudulently, willingly and knowingly assess me a late fee. See attached, showing payment made. REALMANAGE FAMILY OF BRANDS dba ***** ********* Management, is notorious for these actions, as well selective enforcement and actions upon certain people. REALMANAGE FAMILY OF BRANDS dba ***** ********* Management, knows that this payment was made before the 15th, as shown by attached PDF, yet continues in its frivolous and fraudulent practices. Please help in the rectification of this matter.

  

  Business Response

  Date: 01/06/2025

  To whom it may concern-
  
  Mr. ******** *** paid his assessment on Saturday December 14th.  Due to the weekend, the payment was received and posted to his account on Monday December 16th. 
  
  With the payment being due on the 15th , a late fee was posted to his account.  The late fee has since been waived/removed from his account. 
  
  We left Mr. ******** a voicemail previously at the number he provided on the consumer complaint form. In the message, we let him know that the late fee was removed and that this occurred due to the payment being made on a weekend. Only payments made Monday - Friday prior to 9pm ET are processed the same day depending upon the method of payment he chooses.  In the future, it is recommended to allow processing time for payments to be posted on the account prior to the due date.  

  Customer Answer

  Date: 01/06/2025

  I have reviewed the business’ response and accept this resolution. 

• Initial Complaint

  Date:12/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a fee on my account that I thought was resolved with the previous property management company before Real Manage took over the account. I realized the fee was not removed and have tried to contact Real Manage on three separate occasions. They claim to create a note on my account and that I will hear back from them. I have even left voicemails with my contact number on the assigned property managers voicemail. However, after more than a month, I still have not heard back from anyone at Real Manage. They are sending threatening letters to my house about collections. I have lived at this address for more than 16 years. We never have delinquent or unpaid *** ****. This is a distressing situation that I am actively trying to resolve.

  

  Business Response

  Date: 01/06/2025

  We have removed that balance for you. Thank you.
  

• Initial Complaint

  Date:12/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a "Delinquent Account Pre-Referral Statutory Notice" The notice stated that we had 30 days from the date of the letter to call and make payment arrangements. We have made numerous attempts to contact them to set payment arrangements for the account. ********************** has never returned our calls or emails. It is now the end of the 30 days, and NO ONE has reached out. The account will now no longer be eligible for payment arrangements and will be sent to the attorney for REALMANAGE. I have recorded phone calls (I informed the representative I was recording the call) to show that we have been attempting the entire month to satisfy this debt. RealManage has deliberately not answered our requests in order to cause the account to go into litigations. There is no reason as to why we were sent a letter that outlined our options and then ignored when we attempt to reach out.

  

  Business Response

  Date: 01/06/2025

  Hi *****,

  We need your full address and the name of your community in order to assist you.