ComplaintsforAffiliated Workers Association
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Complaint Details
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Initial Complaint
09/27/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I enrolled in health care insurance for the month of August while I was in between employers on July 18th, 2024.The agent for told me that I was purchasing 1 month of insurance and it would not charge us again in September.On September 1st, my wife and I noticed a charge of $449.94 for that month of health insurance.I called the agency and requested a refund explaining my situation and they said they would email me regarding the potential refund and if they would process it.I never received an email from them regarding this refund and decided to call them on 9/27/24.The first time I called them, I was put on hold as "no one was available to take my call" and when it sounded like someone picked up, there was silence.I called back right away and was able connect to an agent, verified all my information, then as I was explaining the situation to them and asking about a refund, I hear a "click" and then an automated voice system says "no one is available to take your call right now" and then the call just ended.This is extremely shady and I would love to get this money back as I did not need the health care insurance and they are not taking my calls.Business response
09/27/2024
We are so sorry to hear that you are having difficulties with your selling agent. We are not the insurance agency that sold this to you nor are we an insurance company. Affiliated Workers Association ***** is a non-profit association that provides access to resources and benefits to its members. The communication you are describing happened with your insurance agency, not the ***. We have contacted our third-party billing administrator (TPA) to inquire further about your account. They informed us that your sales agency on your account is listed as Millennium Health Advisors located in *******. If you check your emails for your purchase, you should see this information listed. The *** has also informed us that your account has been cancelled and refunded. Please check your email for confirmations. We hope this helps.Customer response
09/27/2024
I have reviewed the business response and accept this resolution. I also did receive an email regarding my refund and will be checking our statement for the refund.Initial Complaint
08/31/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I thought I was purchasing insurance with a reputable company. Come to find out I cant use the insurance. I do not have $428.23 laying around. Amemberbill.com charged me $428.23 dollars junk insurance. I need my money back ASAP so I can purchase real insurance. This practice is shameful.Business response
09/05/2024
We are very sorry to hear that you had an unsatisfactory experience with your selling agency. We are not the insurance agency that sold this to you nor are we an insurance company. Affiliated Workers Association ***** is a non-profit association that provides access to resources and benefits to its members. We have contacted our third-party billing administrator (***) to inquire further about your account. They informed us that your sales agency on your account is listed as **************************** based in *******. This information was also in your enrollment email which we will attach for your records. The *** has confirmed that your account has been cancelled and refunded as requested for these products. Please check your email for the confirmation and note the agency name is also at the bottom of that email. Please allow time for your cards issuing bank to process this refund. We will attach your transaction history. The only amount charged for *** products was $255. If there were other things sold at the time of sale you would need to obtain that information from your sales agent. We again apologize for any confusion regarding your account and any negative experience you may have had.Initial Complaint
08/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My daughter applied on July 22 for health insurance for herself. She had had marketplace in ******** and is living with me now in ***********. She called to get it transferred was told she needed to pay $152.49 that day and then that would be the premium monthly. So I used my debit card to pay it for her. She found out when she went to use her insurance card last week that she does not have insurance. She was on the phone with Cigna her insurance company for over an hour and they said it looks like this company Amemberbill.com collected the money when it was not even due think theyre like a third-party company. Her monthly premium is actually zero. So they told me they had no idea where the money went so I got on the Internet and then I see all these things about its a SCAM!! I cannot get through to them as there is no number or way to contact them. im trying to get my money back but my bank Truist is denying it. Can I get my refund back? Thank you!Business response
08/27/2024
Were sorry to hear that ************** and her daughter have had difficulty. We are not the insurance agency that sold this nor are we an insurance company. Affiliated Workers Association ***** is a non-profit association that provides access to resources and benefits to its members. We have contacted our third-party billing administrator (TPA) to inquire further about this account. They informed us that ************** has spoken with them and that this has now been addressed. The customer service number is ************ if she needs any further assistance. We hope this helps.Initial Complaint
08/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Members of this company are posing as Government Officials, saying that they work for the state and are representatives for HealthCare.Gov. They tell you this to lure you in and gain you trust, then sell you fake ************** Policies - not ************************ as they advertise. The member ID numbers provided are fake, and don't actually work once you get to the doctor's office. They send you a falsified document to sign with fake information detailing your plan but in reality they're taking out a life insurance policy on your behalf. I demand a refund of the $513.94 you charged me - I noticed it instantly when the confirmation came from Allstate, not Aetna. I do not consent to a ************** policy through Allstate. I am informing you less than 24 hours after the initial purchase which entitles me to a full refund and if you do not grant me as such, I will dispute the charge with my credit card company, which I have already discussed with them. I expect a response with confirmation of reversing the charge first thing in the morning.Business response
08/13/2024
We are very sorry to hear that you had an unsatisfactory experience with your selling agency. We are not the insurance agency that sold this to you nor are we an insurance company. Affiliated Workers Association ***** is a non-profit association that provides access to resources and benefits to its members. We have contacted our third-party billing administrator (***) to inquire further about your account. They informed us that your sales agency on your account is listed as ************** Solutions based in *******. Per the **** you purchased a suite of different products during your enrollment with this agency. Three of the products that you purchased were not associated with **** The AWA *********** AWA ******** **** Edge, that you enrolled in does not include any insurance only a prescription discount, emergency transport discount, telehealth and patient advocacy services. The *** also confirmed that your account has been cancelled and refunded as requested for these products. Please check your email for the confirmation and note the agency name is at the bottom of the email. Please allow time for your cards issuing bank to process this refund. We will attach your email refund receipt. We again apologize for any confusion regarding your account and any negative experience you may have had.Initial Complaint
08/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My wife and I purchased this "insurance" on July 5, as she is pregnant and having a baby can be very expensive. The insurance cost us $428.99 for the first month, and the coverage started today, on August 1. Today on August 1, we found out that the insurance will not cover any of our needs even though we discussed all of this with the agent before we purchased the insurance. This is fraud, they are not delivering the services that the promised, and I really do not have extra money sitting around to be scammed like this. As I said we are pregant and now I guess we have to move forward with self-pay. I was on the phone with them for an hour trying to get a refund, and they just keep saying it is impossible, which is unbelievable as we are even calling on the very first day of our coverage. We would really appreciate any help with this.Business response
08/02/2024
We are very sorry to hear that you had an unsatisfactory experience with your selling agency. We are not the insurance agency that sold this to you nor are we an insurance company. Affiliated Workers Association ***** is a non-profit association that provides access to resources and benefits to its members. We have contacted our third-party billing administrator (***) to inquire further about your account. They informed us that your sales agency on your account is listed as Look Both ************** dba Millennium Health Advisors based in *******. Per the **** you purchased a suite of different products.The insurance product that you purchased was not associated with **** The AWA ********** you enrolled in ******************* only included a patient advocacy resource, prescription discount and air transport service and is unrelated to the other products on the account. The *** also confirmed that your account has been cancelled and refunded as requested for these products. Please check your email for the confirmation and note the agency name at the bottom of the email.Please allow time for your cards issuing bank to process this refund. We will attach your refund receipt. We again apologize for any confusion regarding your account and any negative experience you may have had.Initial Complaint
07/31/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 7/19/24 I signed up for health insurance. I was told it was month to month through First health. They would charge my cars in the first of August. I was to receive an email within 5 bus days with digital health cards. And bus 5 days after that hard copies in the mail. My CC statement would show amember.com with ****** charge. I've received no email. Looked up *********** and apparently its an elaborate health insurance scam. They charged my card 7/19/24 the day I called. When called to cancel they said they would send me an email within 72 hours with cancelation # and amount going back to card.Business response
08/02/2024
We are very sorry to hear that you had an unsatisfactory experience with your selling agency. We are not the insurance agency that sold this to you nor are we an insurance company. Affiliated Workers Association ***** is a non-profit association that provides access to resources and benefits to its members. We have contacted our third-party billing administrator (***) to inquire further about your account. They informed us that your sales agency on your account is listed as ******************************************************* *******. Per the **** you purchased a suite of different products. Three of the products that you purchased were not associated with **** This *** uses amemberbill.com as an informational landing page to help guide credit card billing questions. *** is one of many contracted entities that use them for their billing services. The *** also confirmed that your account has been cancelled and refunded as requested for these products. Please check your email for the confirmation and note the agency name at the bottom of the email.Please allow time for your cards issuing bank to process this refund. We will attach your refund receipt. We again apologize for any confusion regarding your account and any negative experience you may have had.Customer response
08/12/2024
I have reviewed the business response and accept this resolution.Initial Complaint
07/26/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
This business completely misrepresented itself and is a complete insurance scam. On 7/23/24, I reached out to get set-up with a healthcare plan through what appeared to be affiliated with the New ***************** for health insurance. The individual, named ****, told me I was getting set-up with Aetna Silver. I paid $346.00 for this service when, in fact, I did not receive the health insurance that was promised to me. The fraudulent company is Amemberbill.com and I reached out to them multiple times. They hung up on me the first two times when I asked about immediately canceling this service and wanting a full refund since this was completely misrepresented. I tried to explain what I was promised (************) versus what was received and they would not listen to what I was saying. The service was advertised as Aetna Silver and I received emails from TVP and Allstate, which was never disclosed to me on the phone when I first called to set-up health insurance. Additionally, the individuals I spoke to would not allow me to cancel. I finally got transferred to "upper management" and she told me that she could not send an email verifying the cancelation request. This company is a complete scam and I need a full refund of $346.00 with a full cancelation.Business response
07/29/2024
We are very sorry to hear that you had an unsatisfactory experience with your selling agency. You have not purchased anything from our company. We are not an insurance agency nor are we an insurance company. Affiliated Workers Association ***** is a non-profit association that provides access to resources and benefits to its members. We have contacted our third-party billing administrator (TPA) to inquire further about your account. They are the owners of the website amemberbill.com and many different companies use them for billing services, including **** They informed us that your insurance agency of record is Look Both ************** dba Millennium Health Advisors based in ******* and that none of the products on your account have any affiliation with the ****You will need to contact them or your insurance agency to resolve your complaint. We are very sorry that we were unable to help but we have not transacted any business with you.Customer response
07/30/2024
I have reviewed the business response and accept this resolution.Initial Complaint
07/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Two months ago, we were sold this as a health insurance coverage policy for $279/month. We were unable to use this for health insurance, because it is a life insurance policy and not health insurance. Therefore, we paid out of pocket. We were misled and since then have had numerous amounts of solicitating phone calls. We would like to request a full refund for the two months paid, since we are unable to use this for health care coverage.Business response
07/17/2024
We are very sorry to hear that this product was not what you wanted for your medical needs. Affiliated Workers Association ***** is a non-profit association that provides access to resources and benefits to its members. We are not an insurance company, and we are not the insurance agency that sold this to you. Your insurance agency of record is Legacy Health ******************* based in *******. We are not the same company. We have contacted our third-party billing administrator (TPA) to inquire further about your account. The AWA ********** level you were enrolled in included Accident and *********************************** underwritten by ******************************* but does not provide any life insurance benefits. We apologize for any confusion. They confirmed your cancellation as requested and have issued you a refund. Please check your email for the confirmation and allow time for those refunds to process with your bank. We are very sorry this was an unsatisfying experience and hope that you have found something that is better suited for your insurance needs.Initial Complaint
06/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I signed up for insurance and was told I had ********** blue shield through amemberbill.com. I have tried to get my card and information since I was told that my coverage started the first. I'm now told that it's a scam. I want a refund so I can get actual insuranceBusiness response
07/01/2024
We are very sorry for any confusion about this purchase. Affiliated Workers Association ***** is a non-profit association that provides access to resources and benefits to its members. We are not an insurance company, and we are not the insurance agency that sold this to you. We have contacted our third-party billing administrator (***) to inquire further about your account. Your agent may have sold you ********** Blue Shield in addition to these products. It is not uncommon for agents to add additional supporting products to ACA coverage.Your sales agency on your account is listed as ************************** *************. You may want to contact them directly about what all else they sold you and if there was a BCBS plan attached. As we are an entirely separate entity from your sales agency, we would not have that information. The *** also confirmed that your account has been cancelled and refunded as requested for these products. Please check your email for the confirmations. Please allow time for your cards issuing bank to process these refunds. We will attach your E Sign document. Please see your agent information on page 1. We again apologize for any confusion regarding your account and any negative experience you may have had.Initial Complaint
06/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This business misrepresented itself. I was going through a hard time with my son going to rehab and only wanted Florida blue ins- medical. This policy they sold me was for life ins which I know I didnt request. I just started thinking abt. Made phone calls to so many numbers with so many names. They wouldnt even tell me the name of the company, what kind of ins. Nothing. My son called to cancel- gave him the run around. Hopefully they canceled the ins but I want the money back for misrepresentationBusiness response
06/25/2024
We are very sorry for any confusion about this purchase. Affiliated Workers Association ***** is a non-profit association that provides access to resources and benefits to its members. We are not an insurance company, and we are not the insurance agency that sold this to you.We have contacted our third-party billing administrator (***) to inquire further about your account. According to the agents notes on your account,there was also an ACA marketplace plan sold to your son through Florida Blue.As we and the *** are not insurance companies, we are completely unaffiliated with your Florida Blue plan. It is not uncommon for agents to add additional supporting products to ACA coverage, however. Your sales agency on your account is listed as ********************************** ************** based in *******. The *** also confirmed that your account has been cancelled and refunded as requested. Please check your email for the confirmations. Please allow time for your cards issuing bank to process these refunds. We will attach your E Sign document. Please see your agent information on page 1. We again apologize for any confusion regarding your account and any negative experience you may have had.Customer response
06/25/2024
I have reviewed the business response and accept this resolution.
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Customer Complaints Summary
27 total complaints in the last 3 years.
22 complaints closed in the last 12 months.