Customer ReviewsforMazda Financial Services

What system doesnt allow you to make payments after youve been making payments with the dashboard for almost 2 years. If an account gets closed with Mazda Financial ex. My car was reported a total loss due to weather. They close your account on the dashboard not allowing you to review the linked bank account. It doesnt allow you to pull a payoff quote. You cant even make an express payment which is the whole reason we use the dang thing!! They sent a letter in the mail stating a debt of loss and the remaining balance to be paid. Mind you, the mail was sent on the 14 of June. I received it today 13 days after. Almost 2 weeks have gone by and Im only allowed 30 days before reported to the credit bureaus. But you are so good at sending emails about your stupid app updating but you cant send an email or reach out to your client about the next steps to take?! This is absolutely a joke of company and I recommend anyone who reads this to not do business with them. Scam artist at the finest. Be smart get a private loan from a lender not this places. Other than that spoke with ******. Great help but he even realized the flaws in the stupid system you have as Im calling them out. Great example you make me have to call in to make my scheduled arranged payments THE *** OF! So this whole time Ive been on recurring payments and now I cant set up anything unless having to go through 20 minute queues. Cant even post a payment the day before a weekend if scheduled payment was on a Saturday. Absolutely ridiculous and I hope Mazda financial services crashes and *****.

June 28, 2024 BBB Case Number: Review Contact Name: ********************* Account Number: *******Z084 ******************** of Mazda Financial Services (MFS) is in receipt of the complaint filed against MFS regarding the payment of our customers deficiency balance.We appreciate our customer taking the time to provide their experience. Feedback like this helps us to continue to improve. Our customer has spoken with a MFS team member and made arrangements to complete their final payments.We realize this may not be the response our customer desired, but we hope our above reply has resolved this matter amicably.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by TMCC. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with TMCC or its affiliates.

My wife ****** had the worst experience ever.As husband Im the co-signer and Mazda damaged our credit score in the most bizarre way: first the automatic payment was cancelled (of course they dont know how it could have happened) and when our credit score was damaged they didnt try to help or fix this.We are still in trouble while returning the car.The customer service is so bad that is almost criminal in its lack of knowledge and incapacity to help.For the sake of yourself stay away from this company.

June 18, 2024 BBB Review ID: ******* *************************** Account # ********** This is in response to the review filed against Mazda Financial Services (MFS) by *************************** regarding servicing issues and negative information reflecting on his credit profile with MFS. First and foremost, MFS would like to thank ********************** for bringing his concerns to our attention. After review of *************** account, our records show that ********************** entered into a lease agreement with Mazda Financial Services on May 19, 2021. On July 19, 2021, automatic recurring monthly payments were setup on the website to begin with the following payment due and to end on May 19, 2023. After the June 19, 2023, payment went unpaid, several attempts were made to reach ********************** by phone regarding the past due amount and the July 3, 2023, billing statement sent also reflected a past due amount for the June 2023 payment. As a result, Mr. ********** account was reported as 30 days past due to the *************************** (CRAs) on July 31, 2023.Unfortunately, MFS is unable to remove the late payment currently reporting on *************** account as we are required to report accurate information to the CRAs.Please know MFS strives for excellence in customer satisfaction and we appreciate *************************** for bringing this matter to our attention. If ********************** should have any further questions, he may contact MFS at **************, Monday through Friday. We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

Worst financial service - ever. I've tried repeatedly to load my bank account info into their web site for auto pay. It's been a year and I still can't get the website to take my info. So I resorted to having my bank due bill pay. They cut a check 10 days before the due date, but it never gets posted to my account on time. There is tracking so I can see when the check hits ************* I'm not sure what the problem is, but it takes forever for them to process the check. My current check has been sitting there since 5/20 with out being processed, and is now 4 days past due. The dealership refused to help us with this. The people on the the phones at the financial site are rude and unhelpful. I'm seriously considering taking money out of my account to pay off the car and be done with them. This is the worst loan experience I've ever had. I will not deal with Mazda again.

May 30, 2024 Contact Name: ***************** ******************** of Mazda Financial Services (***) is in receipt of the review file by ***************** regarding their dissatisfaction and concerns associated with ***.We have reviewed the information provided and require additional information to resolve their concern and/or locate the *** account. For us to assist quickly, please provide us with the information required below: The account number, social security number, or last 8 characters of the vehicle identification number (VIN).Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by TMCC. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with TMCC or its affiliates.

I've never had a worse customer service experience for a large purchase. 1- You cannot get a customer service associate on the line at ********************** with the current prompts, period. I had to call Mazda Customer Experience to patch me in after days of trying to get someone on the phone to confirm the status of my Mazda purchase. 2- The prompts are terrible and don't even provide basic information about your vehicle after you confirm identity. 3- The paperwork that Mazda Financial Services sent to complete my purchase has two addresses listed for sending paperwork back to and doesn't specify which to overnight a check to, so imagine the confusion when you can't even get someone on the phone to confirm. 5- The worst part? After one Mazda Customer Experience agent had to perform magic to patch me into a Mazda Financial Services agent, she acted completely taken aback and rude when he tried to explain why he was helping me. She spoke over me the entire conversation, only gave me information or help when I pressed her for it, or repeated why I was frustrated. As it turns out they were missing a page from the package that my loan officer sent over to purchase the vehicle, and were going to send me a LETTER to tell me this. In the world of Chat, Email, Docusign, and phones, they were going to send A LETTER that takes 3-10 business days to arrive, when my maturation date is approaching and this was a purchase I kicked off two weeks ago. I was given an email address which I was told would be a proper place to send the missing paper and told that no one could confirm receipt. Awful, awful, awful experience. Honestly, get it together. This is time and money for people and don't act surprised when people want to SPEAK WITH A PERSON or get a simple confirmation or status update about a vehicle purchase.

May 10, 2024 Contact Name: *********** ******************** of Mazda Financial Services (MFS) is in receipt of the review filed against MFS regarding concerns from ***********.The privacy of our customers is vital. After reviewing our records, we are unable to determine if *********** is listed as an authorized party on any MFS account. To best assist, we ask that our account holder contact us at the telephone number provided below to provide full authorization to discuss the account with ***********, or they may contact us directly to discuss the above referenced concern.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by TMCC. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with TMCC or its affiliates.

I was with Mazda for 5 years. 2 new Mazda 6 vehicles. They really went down hill with communications. They called me and hung up daily. The women are spiteful and would add fees and whenever id get a male on the phone..... theyd drop the fees desculate everything and help. The women have the repo men they sleep with on speed dail and will call them in a heart beat even after you say youre so done you just want to willingly hand over the key. Had to make another review they literally deleted my last one and everyones because im spilling beans.

April 19, 2024 Contact Name: *********************** Account Number: ********** ******************** of Mazda Financial Services (MFS) is in receipt of the follow up review filed against MFS regarding against MFS regarding ************************* dissatisfaction with their account handling.*********************** submitted a review to the Better Business Bureau (BBB) originally on April 4, 2024. MFS responded to *********************** as of April 9, 2024. Our position remains the same, as it is important for our customer to know that MFS utilizes an automated dialer; therefore, if no vocal response is received from the customer when the line is answered, the call will disconnect. Our records reflect that our customer was given the opportunity to bring the referenced account current multiple times as MFS sent 5 Right to Cure Default notices on August 11, 2022, October 11, 2022, December 22, 2022, May 8, 2023, and finally on July 10, 2023. MFS also generated monthly billing statements for our customer each month for the entire term of their contract. Regarding their complaints related to team members, MFS reviewed our interactions with our customer, and we were unable to locate any instances of unprofessional behavior on the part of MFS Team Members. The vehicle was later reviewed for repossession as the account was 85 days past due. Our review process and submission to repossession are standardized and automated. Contrary to ************************* assertions, MFS did not take any additional steps to complete the repossession process. Additionally, MFS appropriately provided the required information on March 21, 2024, for *********************** to regain possession of the vehicle if he wished to do so. There are no errors on behalf of MFS, and we have confirmed all information and call handling was accurate and appropriate. Please know that Mazda Financial Services strives for excellence in customer satisfaction. If you have any additional questions regarding the status of your MFS account, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (****). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.

I would have never gone with Mazda financing if I had known how terrible they handle additional principal only payments. It has been a headache for the 8 months I've had the loan. They don't let you apply additional payment yourself when you schedule a payment -a feature every other lender I've ever used has allowed me to designate online. I called after the first payment to have them apply the overage to principal and said I could call every "3 to 4 months" if that was more convenient for me instead of calling every month; so that's what I did -only to find out they do not go back and apply the individual payment as they received them. Instead they just do a lump sum adjustment the date you request it. The other option is to mail a check every month and write "principal only" on the memo, well I did that and guess what -it still wasn't applied correctly! I've had to call then wait ***** hrs for their team to "research" and then follow up with another call. It's such a waste of my time. Then when I called the agent was rude and said it was my fault for not calling every single month (which I had not been told before), said she'd submit a request, then hung up on me before I could explain further. Very disappointed and currently looking into refinance options.My CX-5 is great, but Mazda Financial is terrible. I do not recommend; you should use another financer if you are able.

February 27, **** Contact Name: ***************************** Account Number: ********** ******************** of Mazda Financial Services (MFS) is in receipt of the review file by ***************************** regarding their dissatisfaction and concerns associated with the above-mentioned vehicle account. It is always our goal to deliver best-in-class service. We would like to thank our customer for bringing these matters to our attention so that we have the opportunity to improve. We understand and recognize that their time is valuable.Please know, our team members are trained to the highest standards and Mazda Financial Services does not condone any unprofessional interactions or inappropriate behavior from our team members towards our customers. Rest assured, all phone recordings have been reviewed on your account and any instance of unprofessionalism discovered has been reported to the appropriate management team.In regard to MFSs principle only payment options, in addition to calling after making a payment using their preferred payment method, our customer can mail a ************ a check payable to MFS, as the billing statement displays, and ensure to include on the check Apply to Principal Only. It is imperative to include either the account number or the full or last ******** of the Vehicle Identification Number (VIN) on the check.Mail to:MFS P.O. Box 330 *************, ** ***** Or Overnight:MFS **************************************************************** For additional peace of mind, we have sent a copy of the transaction history to the system address for our customer to review and maintain for their records.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (****). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.

Terrible.I've tried 6 times to set up recurring payments - and each month it doesn't work. I start to get notices about late payments. They are the worst.... and of course no one to talk to about any issues. Stay away

February 9, **** BBB Review ID: ****** Contact Name: ***************** Account Number: ********** ******************** of Mazda Financial Services (MFS) is in receipt of the complaint filed against MFS regarding the scheduling of recurring payments on your account.We appreciate the opportunity to assist you. We have confirmed that you have successfully scheduled a one-time payment on our website in the month of January ****. To schedule a recurring payment utilizes the same process. Please access your account at MazdaFinancialServices.com, click on the menu then click on Make One-Time Payment. On the payment screen select recurring at the top rather than one-time before completing the payment process. Should you require additional assistance we would be happy to walk you through the process. Team Members are available using the contact information below.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (****). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.

Their telephone answering/routing tree at 8**-***-***2 is impossible if you are trying to purchase your vehicle at the end of your lease. The financial guy at the local Mazda dealership, where I had to go in person, where I leased the CX5 had trouble and a most frustrating time getting to a live person via the same telephone number. Even then, the paperwork they sent me indicated that I was past my due date for the transaction when I was not. REALLY! I'm still in the middle of my transaction and this has taken days. Who has time for this? Next time, I will lease or buy any car other than a Mazda. At best, this is incompetence. At worst, it is sloppy practice to cover up something nefarious. With this level of confusion, how would you ever tell? I am most disappointed in this once respected company which has rolled out some pretty good cars.When I bought my ********** from the ********** dealership years ago, they efficiently took care of the transaction at the dealership. One trip and done. What a contrast this is experience is!

January 24, **** Contact Name: ***************************** Account Number: ********** ******************** of Mazda Financial Services (***) is in receipt of the review submitted by ***************************** against *** regarding the process to pay off their lease associated with the above-mentioned vehicle account.It is always our goal to deliver best-in-class service for all of our customers. We understand and recognize that time is valuable. After a thorough review of the account and our records, our customer called and spoke with a *** representative on January 16, ****, and advised our representative that their preference was to purchase their leased vehicle via the dealership. On January 18, ****, ******** Mazda West called and spoke with *** on behalf of our customer and discussed the lease buyout process. Our *** representative was advised by the dealership that they referred the customer back to *** to purchase the vehicle directly as the customer was using their own funds and did not require financing. Regarding our customers concern related to an error on the lease end buyout packet, due to an inadvertent error, the sales tax was calculated incorrectly; however, the *** resolution team quickly resolved the issue and provided the corrected documentation by January 18, ****, via email to our customer. As of the date of this response, *** has not received the payoff or completed lease-end buyout documents from our customer.Please know that ********************** strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (****). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.

MFS is a terrible website. Often down or provides inaccurate information regarding balance due, payoff amount, and number of payments made. **************** are unable to answer simple written questions. Principal only payments are only allowed by snail mail, there is no accounting of the principal and interest on a monthly basis.

December 4, 2023 BBB Case: Review Contact Name: *************** Account Number: ********** ******************** of Mazda Financial Services (MFS) is in receipt of the complaint filed against MFS regarding their experience with our website and principal only payments.Our records reflect *************** also filed a complaint with the Consumer Financial ***************** (****) on September 22, 2023, regarding the same matter. We have completed our investigation into this matter and provided our response via the ***** The response was provided to the **** on October 6, 2023. We understand the urgent nature of this duplicate request, and we respectfully invite them to review the response via the **** portal.We realize this may not be the response you desired, but we hope our above reply has resolved this matter amicably.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (****). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.