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Find a Location

Toyota Motor North America, Inc. has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforToyota Motor North America, Inc.

    Auto Manufacturers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.21/5stars

    Average of 78 Customer Reviews

    Customer Complaints

    995 complaints closed in last 3 years

    383 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/12/2016

    Years in Business: 66

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Toyota Motor North America, Inc. has 18 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      PO Box 259001, Plano, TX 75025-9001
      BBB File Opened:
      8/20/2014
      Years in Business:
      66
      Business Started:
      10/31/1957
      Business Started Locally:
      4/5/1974
      Business Incorporated:
      10/31/1957
      Accredited Since:
      12/12/2016
      Type of Entity:
      Corporation
      Alternate Business Name
      • Toyota Motor Sales U S A, Inc.
      • Toyota Lexus Scion
      • Lexus Headquarters
      • Lexus National Headquarters
      • Toyota Motor Manufacturing
      Contact Information

      Principal

      • Mr. Tetsuo Ogawa, President/CEO

      Customer Contact

      • Mr. Juan Mercado, Customer Service Specialist
      • Mr. Tetsuo Ogawa, President/CEO
      Additional Contact Information

      Email Addresses

      Website Addresses

      Customer Complaints

      995 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/16/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I own a 2017 white Toyota ****** truck. There is currently an issue with white ****** trucks, years 2016 - 2022, where the paint is chipping off, exposing bare metal to the elements. I received a notification from Toyota Motors at the beginning of 2023 acknowledging the issue and that a resolution is being worked on. I have reached out to their customer service line a number of times attempting to get information only to be told that Toyota is "working" on a resolution. In the meantime, more paint continue to chip off. I live by the beach and the salt air mixed with damp air is a threat to the exposed bare metal. This will lead to rusting compromising the metal. I am reaching out to the BBB to file this formal complaint as well as get help to get Toyota to stand by their product and resolve this issue immediately.My truck is a 2017 ******, white VIN #: *****************
      Read More

      Customer Reviews

      78 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Franco C

      1 star

      07/10/2024

      I recently had to changed my water valve on my Toyota Corolla 2020, labor costed me ************************************************** 140$ and I lost a day of work. My car has ****** miles, I have kept up with oil change every 5000 miles, air filters changed once every six months, tires has been replaced every 15 000 miles. *** car is good but in regards to this water valve (cooling bypass valve) I was surprised that Toyota had this type of issue. *** engine light had come up to my surprised, my local mechanic looked into this and told i had to replaced the water valve. I immediately went to my local dealer Toyota dealer and the seller of PARTS department was kind enough to tell me that this has been an ongoing issue with the newer Corollas.I did some research and have found out that the newer Toyota Corollas and RAV4s have this issued repeatedly. I don't exactly have the numbers of how many people have gone through this, but this is well known that situation/problem. For that I'm disappointed with Toyota Corolla, they should have a recall in this type of matter.

      Local BBB

      BBB serving North Central Texas

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