Customer ReviewsforToyota Motor North America, Inc.

I recently had to changed my water valve on my Toyota Corolla 2020, labor costed me ************************************************** 140$ and I lost a day of work. My car has ****** miles, I have kept up with oil change every 5000 miles, air filters changed once every six months, tires has been replaced every 15 000 miles. *** car is good but in regards to this water valve (cooling bypass valve) I was surprised that Toyota had this type of issue. *** engine light had come up to my surprised, my local mechanic looked into this and told i had to replaced the water valve. I immediately went to my local dealer Toyota dealer and the seller of PARTS department was kind enough to tell me that this has been an ongoing issue with the newer Corollas.I did some research and have found out that the newer Toyota Corollas and RAV4s have this issued repeatedly. I don't exactly have the numbers of how many people have gone through this, but this is well known that situation/problem. For that I'm disappointed with Toyota Corolla, they should have a recall in this type of matter.

I am 54 years young and I used to own a 2012 Lexus RS 350 that was the absolute best vehicle I ever had you cannot go wrong with Lexus or Toyota unfortunately I totaled my vehicle but my dream was to be able to purchase a new Lexus 350 seems it will only be a dream Because I am currently fighting triple negative aggressive stage four breast cancer, but if I win the lottery, that would be the very first vehicle I purchased and if youre able to buy one, take it from me, you are investing in the best vehicle ever made

My 2023 Toyota Camry was totaled in a collision (not at fault). My insurance carrier submitted payment to payoff my account with ********************** ********* Services on 5/31/24 and 6/20/24 but TFS has yet to apply the payment. The total loss department continues to tell me the processing department with Toyota has been delayed . In the interim, I have made two monthly payments on this car to protect my credit score. Representatives are rude and just tells me to continue to wait. Meanwhile, I am unable to purchase another vehicle since my refund from Toyota has not been processed. I would never use TFS again to finance a car. This has been a horrible experience and I am suffering trauma from the accident and the handling of my total loss claim.

"I am deeply disappointed by Toyota's lack of transparency regarding the availability of *** Big Brake Kit brake pads. As a loyal customer, I expect honesty and clear communication regarding essential parts like brake pads. The fact that Toyota has not provided any information or explanation about the availability of these crucial components is unacceptable. This lack of transparency leaves me and other Toyota owners in a difficult position, unable to drive our vehicles safely. Toyota owes its customers the respect of open communication and accountability, and I urge them to address this issue promptly and transparently." In ********, motor vehicle operators must have vehicle inspections every year. Because I do not have brakes, my 2013 Toyota Tundra failed inspection, meaning I only had a short time to fix the problem, or I could not drive the vehicle on Virginia roadways; I have been waiting on Toyota to manufacture this part or inform customers that the part is no longer available since December 5, 2023. Each month Toyota has emailed me the same automated replay from December 2023 to July 2024 the message simply states next month so I'm expecting to be told the part will be available in August 2024 and that this will continue. If Toyota has no plans to manufacture the brake pads needed for the *** Big Break Kit, they should simply say so and refund costumers' money I paid $3000.00 plus not including the installation cost which was about another $1000.00 for

I bought a Lexus 350Rx 2017, one owner driven. Without warning, my entertainment center briefly turned pink the went blank. Radio, phone, map etc will not respond to the entertainment system. I took it the dealership, only to be told I have to pay almost $3000 for a replacement. I passed because this is a costly repair that I believe is not a wear and tear. This is a common glitch with Lexus and I thought it had been taken care of or I would not have bought or advised anyone to buy a Lexus.

Worst experience I've ever had. I purchased a Brand New 2024 Toyota Tacoma 3/23/24, drove it for approximately 2 weeks when I've noticed antifreeze was leaking all over the place at less than 1K miles. I brought the vehicle to the shop on 4/18/2024 and was told that it needs new radiator and water hose. It's been at the shop for 2 months now because they don't have the parts, but yet they have new ones built and sitting at the showroom. I opened the case with Corporate and received the latest update on parts as Early July this totals 3 months that I am paying for the Brand-New vehicle I do not possess, and Early July is not guaranteed. I have called multiple times to the customer service and asked to speak with a case manager regarding this issue. I was told he will call me back. It's been 3 weeks, and I still haven't heard from him. Last week I've called and requested to speak with a supervisor and was told he will call me within one business day, and I haven't heard from him either (it's been a week now I am waiting for this call). I called Friday 6/7 and asked to speak with someone again, the Rep said my case manager sent her an update (same as Early July ETA that I already knew) he is busy and doesn't have the time to speak with me. The Rep said she can put a call back request again, which is a joke at this point. I don't believe that he couldn't find 10 min of his day for 3 weeks to give me a call and address my concerns. I needed this vehicle for multiple reasons and this purchase really ruined everything. Overall, I put my trust and money into what's called the "most reliable" truck on the market, and now I am paying the bill plus full coverage insurance on something I don't have. This situation is the most awful and inconvenient experience I have ever had anywhere. I expected Toyota to step up and take care of this issue in a timely matter, because it should not have happened to a Brand-New vehicle. Very disappointed.

I purchased a 2023 Toyota Crown (Platinum trim) in October 2023. Shortly thereafter, I occasionally noticed a vibration when moving at low speeds in forward or reverse. It took a while to pinpoint exactly when the problem happened, but I determined that it happens when driving at slow speeds when on engine power (not EV power). I contacted my dealer's service department and demonstrated the issue. The manager told me that this is known issue that happens with the **************** train in Toyota Crowns and Highlanders. The service technician drove another Toyota Crown they had for sale, and noted that it also had the same vibration/shudder, but "not as bad" as my car. The service manager also noted that Toyota originally told car owners that this issue was simply the way these cars operated... until the complaints escalated, and then Toyota agreed to fix the problem under warranty. I now am on a waiting list for a replacement transmission, and no estimate as to when the parts will arrive. I was told that others have waited as long as 3 months to a year. I want to express my deep disappointment with this car. A car that costs as much as this one, and with Toyota's quality reputation, there is no excuse for the company to knowingly sell brand new defective cars. I feel as though I've been taken advantage of, and I have to hope that a new transmission will solve the issue. What I would prefer is to get my money back, minus depreciation out of fairness, so that I can buy a new car that I can feel greater confidence with. I will not trust this car, even after the repair is made. I bought the car in good faith that it would perform as promised. This was my first Toyota, and it will be my last.

I just want to say thank you to everyone involved with the design and manufacturing process of the 5.7L Tundra. This vehicle has been a gift like no other, and the skill and integrity it was made with is quite clear. Seriously, well done. Thank you.

We hit a deer with our 2022 Toyota Tacoma on 2/11/24. The body shop filed the claim and ordered necessary parts on or about 2/15/24. All the parts have arrived except for the dirvers door which is holding up the repair on the truck. We have called numerous times requesting a delivery date for the door, are given a date and then have the delivery pushed back another month. Our new delivery date is now 5/14/24. The local dealerships in ******** claim there is nothing they can do; we continually get the run around from this compay. We have tried multiple times to file a complaint by phone only to have to leave a message and not get a call back. We are more than frustrated being without a vechicle that we are continuing to have to pay for but not have possession of because Toyota will not provide the door we need.If this company can continue to manufacture new trucks, why is it so difficult to get a new door for our 2022 vehicle? We've been buying vehicles for 40 years and this is the poorest customer services we have ever received and the chances of us buying another Toyota vehicle is very slim. If we could have rated less than one star, we would have.

I purchased a New 2024 Grand Highlander August 2023 and it only has 1 Key Faab.I was told it would be a couple of months. I was told in February it was on Step 6 which would be March that I would receive notice.Called in March and I asked for a Manager, and they called me back days later and told be it would be the beginning of April.I called ******** care for the 3rd time, and was told that last Friday, My Key Fab was pushed to MAY. This was an expensive car, and there should be some hold back or Penalty if I do not receive the key.