Business ProfileforEuropean Auto Tech

Based on prior reviews and personal references, I chose Passport Motors with the expectations of a luxury car buying experience. I went from buying a like new car to its a used car, in the words of the saleswoman, ******. The car was transported from Passport Motors to ***********, **. This car purchase is not my first luxury and/or out-of-state experience, but the worst. When the car arrived, I immediately called sales associate ****** as the car was coming off the truck to let her know the car's condition did not look like the pictures. The car had several scratches, a chipped windshield, and severe front-end damage (the car wasnt appropriately connected when transporting the transporter was also rude and rough with the car), amounting to over $3,000 in repairs (theres an estimate from ***** In addition, I had to replace the rim and tire upon arrival. It was delivered filthy dirty (didnt even bother to vacuum the interior). I asked to speak to the General Manager about this issue multiple times. ****** refused to provide direct contact and returned no voice messages or calls. I have contacted ****** and the ********************** via phone and email several times to try and resolve this issue. No one will respond and/or take responsibility. Honorable mention, she is not responsive or timely -- blamed the delayed delivery on my finance manager at the ************ when it took her two weeks to sign the paperwork. Therefore, I am responsible for a considerable repair bill I did not anticipate when purchasing a luxury vehicle from a notable dealership. I paid a fee for an inspection, but its obvious it wasnt performed. More things are falling apart with the car, piece by piece. Since then, the glove box has broken and replaced twice, one of the internal speakers is loose, and the under car shield was removed. Without notice, the car arrived with one key. My only requests to Passport Motors are an apology for my experience and all repairs made to the vehicle.