ComplaintsforUCars
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Complaint Details
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Initial Complaint
06/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Im at a wits end with this company at this point. May ***** I brought my vehicle to a vendor they were in business with at the time, called Master Tech in *****. Before any repairs were done, the technician had to get the maintenance request approved by UCars, and within an hour or so he did. He communicated with me that UCars would credit me for the downtime, and to call them to get more information. I called, and I was told by a representative that he submitted my request to his supervisor, and someone would call me back.Finally, last week or so, I got a call back from a representative. He placed me on a brief hold to call Master Techs technician, and when he switched back over he stated that the credit would be applied. Still no credit + late fees.Long story short.. today, its June 13th, and the branch manager ******* has finally reached back out to me. To my surprise he stated that the credit will be applied, when the balance is paid down. Mind you, since May 24ths weekly invoice, I would leave the account balance at $111 (awaiting the account the be credited)My weekly charge is $389 $389/7 = $55.57 x 2 (days downtime) = $111.14 + late fees. Since the week of May 24th, the account has been accumulating late fees on that $111.14, and now the full balance is at nearly $550. ******* is now telling me, in order for the credit to be applied, I need to pay the balance back down to what I initially had it. Conveniently, WEEKS after piling up late fees by the day! Oddly, I didnt get a call from *******. He decided to text me the good, yet, bad news. I decided to call him, and got no answer. So I left him a voicemail, and was completely honest with him. If we arent able to come to a FAIR resolution, I am taking this rental money to a LAWYER for a consultation. This is ridiculous, unethical, and outright disgraceful.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.