ComplaintsforZIPS Car Wash, LLC
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Complaint Details
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Initial Complaint
06/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I canceled my car wash month-to-month subscription back in December 2023 because I moved. I pulled up my credit card transactions a few months later and saw that I was still being charged. Unfortunately, I couldn't get a hold of the merchant via phone as their systems were being merged into another location. Luckily I only moved an hour away, so I was able to show up in person to try and settle this. The manager was nice enough to provide me with her personal contact information and paper documents indicating that I had in fact ended the subscription in December. I got the impression that she had no way of fixing things on her end since it doesn't show in their system that they're charging me, and she admitted that this is not the first time this has happened. Multiple reviews through ****** indicate the same issue. I disputed those few months and my credit card company offered to have them blocked from charging me again. I thought everything was settled..then I saw I was yet again being charged. I disputed the transactions, asked the bank to block the merchant, and once again I am seeing charges. I will be contacting the manager to see if she found a way to fix it, but at this point I don't know what else to do to get them to stop charging me for a service I canceled 6 months ago.Business response
06/18/2024
Hello *****!
We would love to assist you. May we have some additional information to locate the membership and source of the charges?
- Name on account(s) if different from what is provided
- Phone number provided during enrollment
- Bar code number located on the **** tag
- First five digits, and last four digits of the credit/debit card being billed
- Screenshot of the transaction from your financial institution
- License Plate Number, Year, Make, Model, and Color of Vehicle
- Location of where membership was purchased
You may also contact our team directly by visiting www.zipscarwash.com, and clicking Contact Us
Thank you,
Zips Car Wash Customer CareInitial Complaint
06/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Business keeps billing, Debiting my account monthly for $38.99. I have never used them as I am Disabled and do not drive,I want them to stop immediately and refund my money!Business response
06/04/2024
Hello ******!
We would be happy to help! We will need some additional information to assist you.
Could you tell us the last four digits of the credit/debit card being billed?
May we have a photo/screenshot of the charge you're seeing on your statement?
You may also contact our customer care team directly at ************ or online here: ***********************************************
Thank you!
Zips Car Wash *************Initial Complaint
04/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On November 2, 2023 I paid $10 to start a monthly car wash del where I could wash my car 4 times a month, then on Dec 2, Jan2, and Feb,2 they removed ***** a month and on March 24th I cancelled the account. and again March 29th I went on line and filled out the info and re-cancelled my account and they took $4993 out of my account on April 2nd. $19.90 was a cancelling fee?So what I want is $***** retruned as I did not use the car wash at all since 3-24-2024! I retired and can wash my own car at home for less money! TC# *** Vehicle license was ******.Customer response
04/24/2024
************************* is ***'s address! Mine is *********************************** Both ********************* ***** we are not the same addressBusiness response
04/29/2024
Hello ******!
Thank you for reaching out. We have followed up with the car wash manager regarding your request for refund.
We should have an update for you within five business days.
If you have any additional questions or concerns, we invite you to also give us a call ************ or contact us online at www.zipscarwash.com, and click "Contact Us"
Thank you!
Zips Car Wash *************
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.