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ComplaintsforDoug's "Mighty Clean," Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We are ******************************** doctors office. We purchased new flooring from Magum Flooring. They came and installed the flooring and the job was completed 09/22. By October we had damage with the floor. Magum Flooring came and determined they would not cover it but we could pay for the repair and they would replace it. We have constantly tried to contact this company to come and repair the floor. Now we have more damage occuring to the floor in other areas. As of 3-13-23, there has been no return calls or emails from this company, Magum Flooring. Can you assist in getting us information, or if this company is still in business. We are looking for communication from this company as to what is going on, and to let then know other areas are now showing damage and its been less then 6 months. Our goal at this point is to get the floor repaired/replaced but we need the make of the floor, color, etc.Thank you for any assistance you can give.Business response
03/28/2023
I have met with the proper people at ************************, ***** and have set up time to address their repairs.
The reason they have not been able to reach me is they have been calling ************, which has not been active for quite some time. My correct number is ************.
Customer response
03/31/2023
We are rejecting this response because: We have been calling the correct number ************. This is the number we have had since August 2022. The week of March 6, 2023 we found another number that Mr. ****************** was associated with and called that number in an attempt to reach him.Business response
04/20/2023
We fixed all the flooring in the ************** on Wednesday, April 19. ******************* indicated her satisfaction with the work.Customer response
04/20/2023
I have reviewed the business response and accept this resolution.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.