ComplaintsforAmazing Wireless LLC

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new in the box cell phone from this companies **** store. It was advertised as brand new, unused and UNLOCKED phone. I checked 4 different times through the description that it was an unlocked phone that would work with my service carrier. I received the phone today and guess what.....this phone is in fact a locked phone. I contacted the seller a few times during the business hours letting them know. I also called the number they provided in several different places in their contact information and that number was for a call center that tried to get me to give them a credit card number because I won a ******* gift card. I hung up and called again thinking maybe I had misdialed, this time the call center stated that I had reached a place to make sports bets and that my winnings would be doubled if I gave them a credit card. I called again and this time got an actual person who immediately hung up on me when I stated I was calling about a phone I purchased from them from their **** store. I am a single mother with two children and I don't have money to just throw away on scam phones. I am beyond upset with this company.

  Business response

  04/09/2024

  Hi:

  Thanks for contacting us we would surely like to help you and feel that there mustt be some misunderstanding. 

  Can you please give us following information:

  Phone Model #

  Order #

  IMEI / Serial # of the Device.

  Regards.

  Ali.

  PS: Also can you confirm which number you were calling>

   

   

• Initial Complaint

  01/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an iPhone from them as an early birthday gift to myself and because my previous iPhone's screen was messed up, I just decided to upgrade. I got the phone promptly and everything was as advertised as it should be-- mind you, I purchased a 512 GB 14 Pro *** in Silver in excellent condition. According to my carrier, after switching my esim to my "new phone" it claims its a 256 14 Pro *** in Space Black. I also decided to dig deeper and found the model number was also different and the model number is the one for the space black iPhone I mentioned. I did even MORE digging and found out that on the Apple website, it states that this phone was activated in ****. Lastly, upon checking reviews on the BBB, it turns out, that someone else also purchased from this company and said that upon taking the phone to Apple, it turns out fraudulent changes to the phone were made, which is why it shows **** when checking the warranty. This means the phone that I purchased for over $1K, is a fraudulent device and if this phone is also stolen, I would expect the phone to stop working in the next few months and I will have to switch back to my previous phone. I don't know what these people are doing, but to be sold a phone that had fraudulent changes made, as well as possibly being stolen for the amount of money I spent, no matter if the phone is in excellent condition or not is fraud. I bought this phone because it was a good deal, and now, I am possibly stuck with it unless I get a refund to buy from elsewhere. On top of that, there's this weird static on every single phone call that was not present on my previous phone and a friend of mine also said that there's also a loud buzzing sound that happens for a second. Probably because Amazing Wireless has made unauthorized changes to the phone.

  Business response

  01/30/2024

  Hi:

  Thanks for contacting us. I am sorry for the inconveneince that the transaction might have caused.

  Please note following points:

  1) The device is 100% Genuine and Original and comes through a vendor who is buying directly from Apple.

  2) The **** online pulls following report which shows following:

  Model Description: AS IS IPHONE 14 PRO ******************** style="padding: 0px; margin: 0px; color: rgb(126, 121, 117); font-size: 15px; background-color: rgba(255, 255, 255, 0.2);">****: 355063669255316
  ****2: 355063668420101
  MEID: 35506366925531
  Serial Number: **********
  Warranty Status: Out Of Warranty
  Estimated Purchase Date: 1978-04-01
  iCloud Lock: ON
  iCloud Status: Clean
  Demo Unit: No
  Loaner Device: No
  Replaced Device: No
  Replacement Device: No
  Refurbished Device: Yes
  Blacklist Status: Clean
  Purchase Country: *************
  Locked Carrier: 10 - Unlock.
  Sim-Lock Status: Unlocked

  The purchase date is a glitch from Apple Website, have seent it before on refurbished devices. This can be called and verified with them "Apple" as well. Also you are more then welcome to take the device to any Apple Store in ************* and they will confirm it is an authentic refurbished device from Apple themselves.

  Please confirm your order # it should still be under warranty, we would be more then happy to refund you once the device is returned back to us if you still feel uncomfortable keeping the device.

  Again I would like to stress that the device can be taken to Apple store to be validated if needed.

  Regards.

  Ali.

   

   

   

   

   

• Initial Complaint

  01/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On Nov 04,2023 I ordered an iphone 13 pro *** 512 gb silver on **** order **************. I decided I did not want the item anymore. I shipped back the wrong package and label by accident then the seller did not receive the item. My **** account was suspended and I could not communicate with the seller and the return case was automatically closed. I contacted **** but they told me they could not re-open the case or my account and to create a NEW **** account to talk directly with the seller for a resolution. I spoke with the seller and they agreed to let me re-return the correct item and package with the address given but I had to send my own label as **** could not generate one. Seller confirms that they received the item as shown in conversation, but cannot manually refund because the dispute is not officially closed even though *********** has already rebilled me and closed case. Seller owes a refund for the item received but the option doesnt appear on ****. I called **** and they confirmed that the seller does not have an option to refund appearing because the dispute with *********** has not been closed. I tried to resolve with the seller/merchant but there seems to be an error in the system saying dispute is not closed even though *********** has considered the case closed and **** has not been very helpful. **** tracking ********************** was delivered to merchant in conversation they received and confirmed that they have the item. Return policy states that can be returned with 60 days and I did in fact do that within the time frame. There is an issue with the dispute and **** return not allowing seller to manually refund because of the dispute being open. History has been opened since Nov 17th, 2023. I am afraid if case officially closes then seller will not refund as they have the device AND the funds. ****** keeps making excuse that dispute open that there is no option to refund. I am stuck without the item or refund.

  Business response

  01/20/2024

  Hi:

  Thanks for the information and providing all information.

  Can you send me a document or confirmation from your Bank that the dispute has been resolved and closed.

  That might help in getting the refund processed.

  Regards.

  Ali.

   

  Customer response

  01/21/2024

  I am rejecting this response because:   complaint has not been resolved. ******** received returned item but still has not issued refund. Dispute case has already been closed, so merchant should be able to issue refund. Attaching document showing "we considered this case to be closed" since January 4th. **** was denied because they only looked at that original transaction but not the one with myself and the merchant speaking directly onto different account. I did call paypal and they said the finance institution will respond by Jan 31st. I just want my refund for the returned item that was promised.

  Business response

  01/31/2024

  Thanks for the information, The payment dispute according to **** is still not closed.

  So i have reached to the **** team and they said it can be closed early if customer can reach out to their bank and close the dispute.

   Ebay itself can not close this dispute

  It was filed on Nov 22 so it will be closed by your bank very soon as it has been already 8 weeks. 

  The dispute was opened from yourside, freezing the funds for **** and us so it can only be released once the dispute gets resolved.

  Regards.

  ***.

  Customer response

  02/04/2024

  I am rejecting this response because:   

  Hi, I have spoken to my financial institution *********** and PayPal and they have mentioned that the dispute has already been officially closed. I had already attached the proof of closure to you so I am not sure why you cannot refund me back. If you cannot refund can you at least refund me externally through PayPal, Zelle or Venmo? This is getting ridiculous because this has been ongoing since November. If not can you please just send back the phone to me? Amazing wireless has their phone back and the funds. 

  Customer response

  02/05/2024

  ********************* institution confirmation that case/dispute is closed. 

  Customer response

  05/15/2024

  Was refunded

• Initial Complaint

  09/25/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a ******* new and unlocked A53 5g January 11, 2023 from Amazing-wireless on ***** I have been able to use this phone with my carrier for 7 months when the phone would not receive calls or text messages. I contacted my carrier ******** to see if they were able to help me to get back the use of the phone. They put a new sim card in, but the phone wouldn't recognize it. Checking further they told me the phone was reported stolen and put on the blacklist. It won't work with any carrier. I contacted Amazing-wireless and they refused to help me saying that the phone was out of their return warranty. The phone has a one year warranty with *******, but when I contacted ******* they told me they can't fix it because it is on the blacklist. So I have a stolen phone and Amazing-wireless has my $300. I am 80 years-old and on fixed-income. I feel I have been scammed.

  Business response

  09/25/2023

  Hi:

  Return Label is attached please send the device back so we can refund you or send a replacement.

  Regards.

  *********

  Customer response

  10/02/2023

  I am rejecting this response because:   I purchased a ******* Galaxy A53g from Amazing-wireless in January 11, 2023. The phone was listed as new and unlocked. The phone has been working fine up until August 25, 2023. The phone will not recognize any sim card. I took the phone to my carrier, ******** and they put a new sim chip in it, but it would not recognize it either. ******** told me the phone was listed as lost/stolen and on blacklist. I contacted amazing-wireless and they refused to help. PRODUCT IS GALAXY A53 5G IMEI number is ***************; Serial number *********** ******* WARRANTY EXPIRES JANUARY 11,2024 and ******* is listed as original owner on ******* warranty. I contacted ******* by email for help to get the phone ublocked off the blacklist and received a reply. I am being told after their research that the phone "shows in ******* database as never received into their inventory " so they believe it was stolen before making its way to amazing-wireless, as it is no longer registered in *******s system. ******* would like to help me but at this point they are limited since the phone was never in their possession. So, I was sold a phone by amazing-wireless that was stolen. I have supporting documents. 

  Business response

  10/16/2023

  The customer has been provided a return label to send the item back for refund.

  Not sure what more are they need?

  Regards.
  Ali.

   

  Customer response

  10/16/2023

  I have reviewed the business response and accept this resolution. 

  Thank you for your help for getting a resolution to this issue. I can send the documented records that I have received from ******* and ******* in the returned phone if that is acceptable.

• Initial Complaint

  09/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company sold a phone to me that gives a notification of liquid in connector, however everything works fine and is in excellent condition, so I didnt return it right away because it still charges and knowing that it was covered under warranty. Your warranty company All *************** did would not allow me to file a claim today and its less than 1 year. I bought a new phone and need to get this one fixed. Its restored back to factory settings now. Please replace phone or allow insurance claim or allow return for refund.

  Business response

  09/25/2023

  Hi:

  Can we please get an order number for your purchase so we can investigate it further.

  Regards.

  *********

  Customer response

  09/25/2023

  I am rejecting this response because:   Attached you will find a copy of the first page of the personal trainer contract Agr. No.OR3ZTTFZR102659 
  

  To reiterate I did not receive what I was promised when I signed the contract. I agreed to be trained by *************************** for 6 months. It turned out that he went on vacation for two weeks. I was not allowed to freeze my account. Before he left and after he returned he had multiple no shows. I went through 4 trainers total. The second trainer was verbally abusive. The third trainer was at another location because no one was available to train me at Derricks location. That trainer was terminated (Zamir) in *************** on Federal Highway. It turns out that ******* at the Sunrise location was a trainer manager so he never logged in my appointments and was supposed to be training which I believe is why he felt it was ok to not show up sometimes. This was so wrong. Then, the 4th trainer at 10th St. In *************** did not offer what I was asking for and was wasting my time after 3 sessions. Please refund the prorated amount for the 10 remaining sessions. Cancel my LA Fitness membership and the training. No one should ever have to go through this. Please tell your training managers to sell training for the trainers and not offer to train people themselves if they cant or are not allowed to. Thank you.

  Business response

  10/09/2023

  Hi:

  There seems to be a mistake or glitch in the system we don't have any training facility.

  We are an online store.

  Regards.

  *********

• Initial Complaint

  05/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a ******* Galaxy 21 5G phone, unlocked, in July 2022. I paid $536.54. for it. The receipt is attached.Unfortunately, it is a Sprint phone. It worked with ******* for approximately 6 months. Since January 2023, it has not accepted incoming or made outgoing calls. ******* is unable to get it activated. ******** (which bought out Sprint) is unable to get it activated.Amazing Wireless told me that since the problem with the phone happened after the 60-day return period, they won't help me with it.My position is that they shouldn't have sold me a Sprint phone which became obsolete within six months. I expected that this phone would be good for at least two years. I trusted this company because they had good reviews on ***** I have tried to reason with them so that they will take responsibility for selling a Sprint phone which is not a good business practice. I hope no other customers are being sold Sprint phones.

  Business response

  05/30/2023

  Hi:

  I am sorry for the issue, can you please confirm the **** of the device + the cosmetic condition as it was bought brand new at the time of purchase.

  Regards.

  Ali.

   

  Customer response

  05/31/2023

  The IMEI number is 350336268223181.  I have sent this to you before but didn't hear back.
  

  The phone is unlocked. It appeared to be new in the box when I purchased it, but when I went to ******* to set it up, they immediately noticed it was a Sprint phone. It couldn't be activated, yet it worked for about six months before it stopped making and accepting calls.  Both ******* and ******** technicians have told me this is because it is a Sprint phone. 
  

  Business response

  06/05/2023

  Hi:

  I just checked the **** on ******* Online Website and it states that it is compaitable with ******* Network.

  The Device was sold as an Unlocked Device and it is unlocked for carriers. You can check the same by visiting following link:

   

  *******************************************************

  Attaching snapshot showing that the device is compaiablle with *******.

   

  Regards.

  Ali.

   

   

  Customer response

  06/05/2023

  I am rejecting this response because:   I will go to ******* again with the information you provided.  They have already been unable to activate the phone, but I will ask them to try again.  I will let you know what they say.  They told me before that the problem is that it is a Sprint phone.  Just to reiterate, the phone identifies itself as a Sprint phone.  It may be unlocked, but shouldn't it also have been unbranded? 

  Customer response

  06/14/2023

  Sprint  brand was discontinued in August 2020, almost two years before I purchased the Sprint phone. 

  Verizon tech tried switching SIM cards for me and it didn't work.  He told me to go to ******** to see if they could help.

  Sprint phones used CDMA network, which was shut down January 1, 2023, the exact time when my phone stopped making/accepting calls.  The technician at ******** told me that that's why he couldn't make my phone work. 
  

  
  

   

  Business response

  06/23/2023

  Do you have any documentation from ******* stating the same that the device will not work.

  Because I sent you snap shot from their website stating phone will work with them.

  Regards.

  Ali.

   

• Initial Complaint

  02/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a phone from this seller. They shipped a phone box and they replaced the phone with a piece of cardboard. I don't know who they thought they were fooling, but I am not going to be out $500 for a piece of cardboard.

  Business response

  03/07/2023

  Hi:
  Can you please confirm that your order # **-*****-***** All our orders are scanned before they are sent out and then scanned again by the carrier.
  The Serial / IMEI # which was sent with your order was
  ***************. And FedEx has attached a picture proof as well for the delivery. If you still haven't received it send us atleast a Police complaint so we can take the matter up with FedEx.
  See Attachment/File: Picture Proof.png

• Initial Complaint

  01/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a pair of AirPods from this company back in October and had to send them back after they gave me a faulty pair of AirPods. I tried sending it back in November and the package got lost while in transit and this company and its **** poor managers refuse to help despite having an order number, tracking number, etc. I've also requested an invoice to which they've been ignoring since October of 2022

  Business response

  01/17/2023

  Hi:
  I am sorry for the issue can you confirm the order# please so we can trace your transaction / Order and assist you.
  Regards.
  Ali.
  

• Initial Complaint

  01/09/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  iphone 12 purchased on Dec 3, 2022 through ebay for $614.79. Phone has ceased operating in obvious mechanical error, no damage was caused to the phone by buyer. Phone is under warranty and can be returned until February 7, 2023 per purchase agreement. Business was contacted via ebay messaging and refuses to honor warranty. Business was called on January 9 2023 and employee "Alan" was confrontational and verbally abusive and further refuses to provide refund. Order number **-*****-*****. Furthermore, the phone was examined by an Apple dealer who indicated that fraudulent changes were made to the phone's codes which changed the warranty date to the year 1978-before cell phones existed.

  Business response

  01/10/2023

  Hi:
  We see that a return label has been issued to the customer already having tracking# **********************
  The customer has not sent the device back. To review the refund the customer needs to send the item back to us.
  Also its covered by All State Insurance for a Year so they can go through them as well.
  Regards.
  Ali.
  
  See Attachment/File: Labels-******************.pdf

  Customer response

  01/23/2023

  Disregard this request. The seller magically processed my refund after I told them of this request.
  Sorry to waste your time. Keep an eye on these scammers...

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩