ComplaintsforDB3 Commercial Group LLC

• Initial Complaint

  09/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The insurance adsjuster from ************ stated that DB3 roofers did not replace damaged plywood on a bedroom of the house and put new shingles on the roof. Also the facial is damaged and needs to be replaced. The shingles also are raising ** in the kitchen and back deck area and need to be replaced and reinstalled. I also have sheetrock in the bedroom that has to be replaced twice in that bedroom. I have tried calling and texting, but no response. I was promised that they would come out on this day Sept. 14th.2023 to replace damaged plywood and put new shingles on my roof by ***********************. The number is ************. No Respnse!!! The insurance adjuster from ************ stated that this damage is a result of contactors negligence.

  Business response

  09/18/2023

  Good afternoon,

  We acknowledge this is a past customer that we replaced the roof for.  However, we have explained to this person countless times that we installed a new roof to all local codes and to manufacturers specifications.  We have also informed this customer that they incurred another storm/wind event that caused the fascia of the roof in one section to be damaged causing the fascia/drip edge to separate from the uplift from the wind.  Additionally, this customer did not have any issues or leaks until 8 months after we did the roof replacement.  It wasn't until after 8 months did he notify us of the leaks.

  We 100% stand behind our workmanship and 100% stand by our current assessment that the customer has incurred damage from another storm after we replaced the roof, and all damages are due to that.  We have also informed the customer that insurance companies don't want to pay out claims and they will point the finger at someone or something else rather then payout a claim.

  Lastly, we have informed the customer that going forward all communications on this will need to be addressed with our attorney as our attorney has informed them that we are not negligent no responsible for his current issues with leaking.

  How do you want us to respond to this?

  Thanks - *************************** **************
  

  Business response

  09/19/2023

  Good afternoon,

  We acknowledge this is a past customer that we replaced the roof for.  However, we have explained to this person countless times that we installed a new roof to all local codes and to manufacturers specifications.  We have also informed this customer that they incurred another storm/wind event that caused the fascia of the roof in one section to be damaged causing the fascia/drip edge to separate from the uplift from the wind.  Additionally, this customer did not have any issues or leaks until 8 months after we did the roof replacement.  It wasn't until after 8 months did he notify us of the leaks.

  We 100% stand behind our workmanship and 100% stand by our current assessment that the customer has incurred damage from another storm after we replaced the roof, and all damages are due to that.  We have also informed the customer that insurance companies don't want to pay out claims and they will point the finger at someone or something else rather then payout a claim.

  Lastly, we have informed the customer that going forward all communications on this will need to be addressed with our attorney as our attorney has informed them that we are not negligent no responsible for his current issues with leaking.

  How do you want us to respond to this?

  Thanks - *************************** **************

  Customer response

  09/21/2023

  I ************************, again want it to be known I am standing firm on my decision/complaint against *************************** and ***********************; both are representing *********** contractors negligence against them.The facia runs into the ***** on my dwelling/roof. The roofers has stacked layers of felt, shingles, and flashing ; yet the flashing is visible and and located on top of the shingles, this is most certainly considered installation defect. DB3 is alleging an alternate wind event causing lift yet the nails have not moved referring to the buckle-up shingles that runs along the *****.It appears that the shingles were cut too long and DB3 force them against the ***** causing the shingles to buckle. Additionally, in regard to DB3 allegations saying that a wind event caused shingles damage, the roof shingles are brand new roofing materials. The Heritage Pro life date states 160 mph, which would be considered a hurricane or any wind event over 74mph for that matter. No Hurricane in this area since Hurricane ***. No reports were found that a tornado occurred in this (my) area of The City of Kenner. ******, a representative of DB3 advised that he personally came to my home and repaired the facia upon my concern for the leaks. ****** also advised there were satellite holes. Upon the field adjusters re- inspection of the roof at my home, he advised No Holes from a satellite were located. I have only asked that my roof be replaced/repaired, fix right, DB3 were paid for that (their service). Now, I am a Licensed ************************ am a veteran of The ************* Army and my mortgage loan is through the VA. If need to I will ask the VA to assist me and Allied Trust, my insurance company in pursuing DB3 roofing for their negligence. One and a half hours to remove the facia and charge out the old plywood.Mr.*************************** and *********************** wanted to hurry up and get to work on the roof of one of my brother in law,************************* apartment . If need be I will ask the VA to work with me an Allied Trust my insurance company to take all the necessary  steps/action against DB3 and their representatives *************************** and *********************** for contractors negligence and they be held accountable/ liable for any and all damages to my property/roof.Thank you for your help,****************************

  Customer response

  09/21/2023

  I dont know if I got everything in on my last email. I stand firm on my complaint against DB3 roofing company. I am a Licensed Ordained Pastor. I am a veteran of the ************* Army and my mortgage loan is with the VA. I do know that *************************** told me that he and ****** also have to replace a roof on on one of my brother in law,************************* apartment. One and half hours to replace the facia and old plywood was apparently too long and the needed to get over to my brother in laws place in a hurry.. If I need to I will ask the VA to work/help me and my insurance company (************) in any way that they can to pursue legal action against DB3 for contractors negligence for any and all damages to my property/roof.Thank you for your help,Mr,*************************

  Customer response

  09/25/2023

  I am rejecting this response because:   I ********************* wish to continue/go forward with my complaint against DB3 and its representative *************************** and his partner ***********************. The facia runs into the ***** on my dwelling/home.The roofers has stacked layers of felt,shingles, flashing,yet the flashing is visible and located on the top of the shingles.This is certainly most consider an installation defect. DB3 is alleging an alternate wind event causing lift yet the nails have not moved refereeing to the buckled up shingles that runs along the *****. It appears that the shingles were cut too long and DB3 force them against the ***** causing the shingles to buckle. Additionally, in regards to DB3 allegations noting an alternate wind event caused shingles damage, the roof shingles are branded New Roofing Materials. And the Heritage Pro *************** states 160mph, which would be considered a hurricane or any wind event over 74 mph, for that matter.There were no hurricanes in this area since Hurricane ***. And no reports of a tornado occurred in the City of Kenner.******, a representative of DB3 advised that he personally came to my home and repaired the facia with silicone upon my concern for the leak.****** also advised that there were satellite holes.Upon the field adjusters re-inspection of the roof, he advised me that no holes from satellite were located. Recalled that when DB3 came out to replace my roof Mr *************************** said that we, DB3 have two roof replacement scheduled for today. Your home is the first and a rental property for **************************** my Brother in Law. I am a Licensed Ordained Pastor. I am a veteran of The ************* Army and I have no reason to lie.My mortgage is secured by the VA. If I have to get the VA involved in this case I will. It probably would taken an extra hour and a half to remove the facia and the damage plywood but DB3 Mr.*************************** wanted to get to the next job site until he left some trash along the road on the backside of my house. I am also going to file a complaint with the ********* ****************************** as well.Thank you for your help,***********************;
  

  Sent from my iPhone.   *********************

  
  

  Customer response

  09/26/2023

  To All Concerned. In this letter is an estimate I received for a local roofer in my area.please forward a copy to DB3 and their representative that they can pay for my repair or they can pay for court and attorney fees. If DB3 chooses to pay for my repairs, my complaint will be resolved.Thank You, *************************

  Business response

  09/26/2023

  As previously outlined, DB3 Roofing continues to state that this was not a roofing installation issue from the roof that we installed over two years ago.  The homeowner had another storm that caused the fascia to break, crack and fall off and the leaks were happening from that.  We have provided pictures from the day of install we did and final pictures when we were done and there weren't any issues at that point.  In addition, we replaced numerous pieces of plywood decking that were bad during new roof install and the section the homeowner keeps referring to was perfectly fine during our install.  We have pictures and have supplied those pictures to all parties involved.  Lastly, we have agreed to pay homeowner invoice he has requested from another local roofer as it's more important to us that we resolve this.  As stated before, we don't accept responsibility for this issue and it's not related to any install we did.

  Customer response

  09/26/2023

  This is is to let you know that my complaint against DB3 and their representative *************************** and *********************** is being resolved. DB3 has agreed to pay for the repair of my roof and my wife and I have agreed to the amount of the payment and we have signed and notarized the the General Release And Covenant Not To *** and fax the paperwork to DB3 Attorney. DB3s Attorney has advised me that they will advise their clients to have a check mailed out to my address. Thank You for your help in resolving this issue. *****************************

  Customer response

  09/28/2023

  I have reviewed the business response and accept this resolution. 

  This is is to let you know that my complaint against DB3 and their representative *************************** and *********************** is being resolved. DB3 has agreed to pay for the repair of my roof and my wife and I have agreed to the amount of the payment and we have signed and notarized the the General Release And Covenant Not To *** and fax the paperwork to DB3 Attorney. DB3s Attorney has advised me that they will advise their clients to have a check mailed out to my address. Thank You for your help in resolving this issue. *****************************

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