ComplaintsforCardo Systems, Inc.
Communication Devices
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Complaint Details
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Initial Complaint
06/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Cardo customer "support" says their 3 year warranty does not cover their antenna because they claim the only way for their *Extremely Fragile*, Thin Plastic antenna can "only break from being dropped". As anyone can see in the pics I sent them as proof, the unit was NOT dropped and you can see that because it still looks brand new without a single scratch on it. The extremely fragile antenna broke when I opened it with my hands. A simple ****** search of "Broken Cardo Antenna" will show that I am far from the only one that has had this problem. I have contacted Cardo customer "support" through email multiple times asking them to do the right thing and simply exchange the unit, but they continually refuse and continue to falsely claim that the only way for the antenna to break is from being dropped. This is highly unethical and inexcusable. Again, I've never once dropped the unit and I have proof of that via the pictures I've sent them and attached here.Initial Complaint
05/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a Bluetooth device from this company with a two year warranty and it has failed again. I am getting the run around to try and get a replacement. I'm going back and forth on emails. They want me to do their tech support. I sat on the phone for 45 minutes to talk to no one.Customer response
05/30/2024
They have issued warranty repair. Mailed the device out last week and they shipped out one already. I have not received it yet.
Initial Complaint
03/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The website clearly advertises 20% for military and first responders through ID.ME verification. It says to click on the checkout and hit the ID.ME icon and verify your account to get the coupon to enter. There is absolutely NO ID.ME icon ANYWHERE on their checkout page. Even going through ID.ME website, it takes you to Cardo's web page but never gives you an option to click ID.ME anywhere. I purchased 2- ****** setups trying to get to where I could find it. I'm in the process of returning them both now for a full refund. Don't think I'll have an issue but it's sad they are advertising being affiliated with First Responders and the Military when they obviously are misleading the public! They aren't giving any 20% deals or ANY other deals through ID.ME because the link isn't on their web page anywhere. There directions try to tell you what to do but again, there is no option to verify through ID.ME!Initial Complaint
10/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Based on the information on the Cardo web-site, I ordered from their web-site an adapter for a Shoei helmet. I paid for the product plus additional shipping costs. Upon receiving the item, it was not as represented in their online information. Their web-site is lacking information and this lacking information I believe was intentional to make the customer think it would not use adhesive but rather snap in to place like the part it is designed to replace. Very disappointing that they did not fully describe the product or feature this in their photographs.I got in touch with the company by email and received a response that there was nothing they can do about it. I asked for a return and mentioned that I believe they should pay for return shipping and refund my shipping cost to me given their website inadequately and inaccurately describes and represents the product. They hid behind their "policy" that states the customer is responsible for return shipping. I appealed three times. I asked if they had a "policy" about providing accurate information and they said they would pass on this information (to who?). They again hid behind their "policy" and refused to compensate me for the approx $13 of shipping I will have paid on a $19.95 part. What a sham.Customer response
12/05/2023
Cardo got in touch with me directly although they did not respond to BBB. They refunded the shipping cost I paid at the time of product delivery but still refused to cover what it cost me to ship it back to them. I had asked for a postage paid return label which they refused to provide, but they did return the shipping I paid to get the product to me which they originally did not want to do.Initial Complaint
07/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a CARDO PT200101 on june 26 2022 and have had nothing but problems with one of the units. I contacted their support which took weeks of emailing as they rarely respond. I am stuck with a unit that doesnt work. This company has a warranty that is a sham that you cant collect on. I either want my money back or i want a unit that WORKS!! I am also going to file a complaint with the state attorney general so it is on record that this company does not honor warranties implied as well as making it impossible to collect on warranties by dragging out simple warranty requests for weeks on end thus resulting in no resolve. Cardo essentially steals your money. Failure to resolve this matter IMMEDIATELY is cause for me filing with the local courts to recover the funds for this unworking product and the compensation for the resources/time spent trying to get what I paid for.Initial Complaint
04/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Dear Cardo Systems,I am writing to express my deep disappointment and frustration with the closure of my support case without receiving any response, product, or tracking number from your team. As a customer who has relied on your product, I am appalled by the lack of communication and service I have experienced, and it is unacceptable.I have been patiently waiting for a resolution to my support case, but it seems like your team is playing games rather than taking their work seriously. As a loyal customer, I expected a prompt and professional response from Cardo Systems Support, and the complete lack of communication has left me extremely dissatisfied.I would like to highlight that I have not received any updates on my support case, nor have I received the product I have been waiting for. This is not the level of service I expect from a company like Cardo Systems, and it reflects poorly on your reputation.Due to the lack of resolution and communication from your team, I am left with no choice but to escalate this matter.As a loyal customer, I urge you to take immediate action to resolve my support case and provide me with the product and tracking number as promised. I expect a prompt response and a satisfactory resolution to this matter. I hope that you take my feedback seriously and take steps to improve your customer service moving forward.I look forward to hearing from you at the earliest possible convenience.Case number: C-******** - 04/07/23 Order number: ****** - 04/04/23 ******************************************* Sincerely,***************************Customer response
05/26/2023
the issue was resolved however it caused me a big personal problem for not being delivered on the correct date.Initial Complaint
04/19/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought the Cardo Freecom 4plus back in January, the do not work as advertised. I have contacted Cardo several times and I just keep getting the run around. I had chatted with a cardo rep and they suggested the freecom 4plus for snowmobiling and turns out they should have recommended the paktalk. Cardo has been impossible to deal with, tried calling and leaving messages, no one returns calls.Initial Complaint
01/15/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a Cardo***********************************, and also a boom microphone, part number 4049, on 12/02/2020 for $330.00 through ******. The microphone was purchased for a passenger. I had problems with the device connecting properly. I attempted to call technical support at, **************, and was unable to reach anyone, four different times. I left voicemail messages, each attempt, with no return call. According to the manufacturer the device setup was supposed to be quick and easy, but this was not the case. I would like to return the product for a full refund. The email address for the company is ************************ The phone number ****************
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Customer Complaints Summary
10 total complaints in the last 3 years.
4 complaints closed in the last 12 months.