Business ProfileforOvron

I had a problem with my HP 4100 printer. Desparate to get it fixed, I googled HP Support and clicked on the link to chat. The chat person connected me to ****** at what I thought was a technition. He said he could fix the problem with the printer and it would cost $149.99 and he would also remove several malware programs on my MacMini2. I spent the next hour going through various attempts to fix it. Finally got it to print but I had to unplug and replug the printer each time for each document. He charged me $160.99 for "service". Then he recommended I buy a protection plan to stop future malware problems. He gave me three options 3-yr plan for $199; five yr plan for $399; and a "life time" plan for $799. I told him I was retired on SSN and then he offered me a 50% discount. Told him I had to wait until July 10 when I get my SSN check before doing anything.After pressuring me to buy any plan today, he offered me a 1-yr plan, but I still declined. So he said he would call me back on 7/10.I then called HP Service directly. I was told that my printer was still under warranty and there would be NO charge. I also called Apple Support and they fixed a connection problem; also charged me nothing.I googled "Ovron Scam" and several complaints had been submitted by other people with similar stories. I feel duped by a high pressure sales pitch when I was frantic to get my printer fixed.Do not use this service! I would like a refund of myu $160.99 plus now I am worried that they may have actually put new malware on my computer.

Thank you for sharing your experience with us. We understand your frustration and regret any inconvenience this situation has caused. We would like to address your concerns and provide some clarity regarding our services.Firstly, we apologize for any misunderstanding regarding the cost of our services. We never claimed that we would fix your printer free of cost. The service fee of $160.99 was charged for the troubleshooting and resolution of your printer issue.Regarding the protection plans, the options presented to you were part of our company's Annual Maintenance ******** ***** program. These plans are designed to offer customers comprehensive support and protection for specified periods. Enrolling in these plans ensures free support for any issues that *** arise during the contracted period.We also want to assure you that we take customer satisfaction seriously. As per our 7-day complete refund policy, which is clearly mentioned on our website and in the service agreement provided to you, we have already processed a full refund for your transaction. You should see the refunded amount of $160.99 reflected in your account shortly.We regret that your experience with us was not satisfactory and appreciate your patience and understanding. If you have any further concerns or require additional assistance, please do not hesitate to contact us directly.Sincerely,