ComplaintsforOvron

• Initial Complaint

  08/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had the same problem as the one other person who wrote a complaint about OVRON, ***** When I Googled HP Support, I must have opened a fraudulent HP site. It looked so legitimate! I thought I was talking to an HP Support Representative, but he was a scammer!! It even had a Chat where I explained my issue. The chat *** said that tech support would call me in 5-10 minutes. But it was the scammer who called. He said he would help me with my wireless printing problem on my HP printer. He asked for control of my laptop then proceeded to show me what looked like hundreds of malicious attempts to access my computer. I was freaked out and scared! He blamed that as the reason for the printer problem. Then he took me to a website to buy "powerful security software" for over $3,000.00 - which turned out to be an OVRON, INC.product. That's who the scammer really worked for, (or with). He asked me to scan a check and then he printed out a ***** label from my printer. Within and hour, a ***** driver showed up (a real one) to collect the check!I ***orted this to the real ************************* being much more careful to ensure I was on the legitimate HP website. HP now has all the information about exactly what happened!OVRON - WHAT A DISGUSTING COMPANY!!

  Customer response

  08/14/2024

  I still want to register this complaint, but I am no longer seeking a refund of the $3,147.00 payment I made by check.  Fortunately, I was able to work with my bank to stop payment on the check, even after it had been deposited and showed as "Processing", in my bank account.  The funds have been returned to my account.

  Customer response

  08/14/2024

  The date of the purchase of OVRON software from the scammer was August 13, 2024.  

  The amount of the purchase was $3,147.00.  

  The scammer said his name was ****** and he spoke with an Indian accent.  The phone numbers that ****** gave me to call him back on were: ************** and **************.

  ****** directed me to make out my check to: "OVRON, *****  

  Since I had let him take control of my laptop, (thinking he was from HP, a company I have been dealing with for 30 years), he "fixed" my wireless printing problem and was able to print out the ***** label he wanted me to use, directly by himself.

  Finally, I hope that someone in "****'s" family who he cares about gets scammed, too - so he will know how it feels!

• Initial Complaint

  05/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Ovron scammed us pretending to be an HP support person, taking my PayPal account to help fix my printer. Then, they scared me by claiming there were a ton of viruses on my computer and for $299 they would port into my computer and solve the problem. They then installed TeamViewer, which essentially hacked into my computer stole my passwords, and then I had several charges on my credit card that were fraudulent. By getting access to control my computer, they saw all my files, my email accounts, my passwords, and my PayPal account was fraudulently charged. This was a social engineering scam as they prayed on me, scaring me into paying them and giving them access to my computer.

  Business response

  05/20/2024

  Dear *****************************,

  
  Thank you for bringing this matter to our attention. We take all customer concerns very seriously and strive to provide the highest level of service and support.
  After carefully reviewing your complaint, we would like to clarify a few important points regarding our procedures and services:
  Service Provision and Charges: Our records indicate that you approached us with issues related to your HP printer. We successfully fixed the problem and charged you only once for this service. Our policy is to never charge a customer more than once for a single issue unless additional services are explicitly requested and authorized by the customer.

  
  We kindly request that you provide detailed proof of any additional charges that you believe were made by our company, OVRON. This will help us investigate your claim thoroughly and take appropriate action if any discrepancies are found.

  
  Enclosed with this response, you will find copies of the signed documents from our transaction with you. These documents outline the services provided and the agreed-upon charges.

  
  We adhere to strict security protocols and do not engage in practices that compromise the security of our customers' personal information. The issues you have described, including unauthorized access to your computer and fraudulent charges, are deeply concerning. It is crucial to report these incidents to your financial institutions and consider conducting a thorough security check on your devices.

  
  We are committed to resolving this issue and restoring your confidence in our services. Please contact our customer service team directly at ************ to provide the necessary proof and to discuss this matter further.
  Thank you for your cooperation.
  Sincerely,
  
  OVRON Customer Support
  

  
  

  Customer response

  05/20/2024

  I am rejecting this response because:   I called what I believed to be a HP help desk number for help connecting my computer to my printer. Instead, the fast talking agent said he had to port into my computer to help me. After he was on my computer, he told me I had 117 foreign malicious incursions on my computer and that is why he couldnt connect the printer. He then pressured me into purchasing a 5 year lifetime warranty on my printer and I thought that was fake as my printer already comes with a 2 year warranty. He spent 55 minutes inmy computer and forced me to sign a docusign with my credit card number. Under pressure I signed, then waited for another supposed Hp agend to come on to the phone and connect my printer. But, when I saw it was a  contract with Ovron, not HP, I realized I am an old woman who was scammed. 

  Business response

  05/24/2024

  Firstly, we would like to assure you that we are genuinely committed to resolving our customers' issues with their devices. In the case of *******************, we successfully addressed and resolved the issues with her printer, which is why the amount was charged only after the services were rendered to her satisfaction.
  We pride ourselves on our customer-centric approach, which includes providing every customer with a signed service agreement and an invoice. These documents are designed to ensure transparency and to enable our customers to avail of future services at no additional cost.
  However, in light of the concerns raised and to demonstrate our commitment to customer satisfaction, we will be issuing a refund for the charged amount to *******************. We also request that ******************* contact our billing department at her earliest convenience to expedite the resolution of this issue.
  Our goal is to ensure that all our customers feel secure and satisfied with the services we provide. If you require any further information or documentation, please do not hesitate to reach out.
  Thank you for your understanding and cooperation.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩