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Business ProfileforThink Point Financial, LLC
Additional business information
On July 29, 2022, the Federal Trade Commission (FTC) took action against payment processing company First American Payment Systems and two of its sales affiliates, one being Think Point Financial, LLC ("Think Point"). The complaint alleged these businesses engaged in a number of harmful practices against merchants including: deceiving businesses about pricing and savings with hidden terms, imposing surprise fees when small businesses try to cancel, using an online enrollment system that obscures key contract terms, and hitting small businesses with zombie charges after they withdraw consent accounts.
Under the Settlement the defendants have agreed to stop misleading customers, stop unauthorized bank withdrawals, make cancellation easier, stop charging existing customers early termination fees and to provide $4.9 million to refund affected businesses.
Think Point Financial, LLC denies all allegations made by the FTC, and there have been no findings or legal conclusions that Think Point violated any law.
To view the FTC's Press Release go here: https://www.ftc.gov/news-events/news/press-releases/2022/07/ftc-takes-action-stop-payment-processor-first-american-trapping-small-businesses-surprise-exit-fees
To view the complaint go here: https://www.ftc.gov/system/files/ftc_gov/pdf/Complaint%20%28file%20stamped%29_0.pdf
To view the Stipulated Order go here: https://www.ftc.gov/system/files/ftc_gov/pdf/Stipulated%20Order%20%28file%20stamped%29_0.pdf
At-a-glance
Related Categories
Business Details
- Location of This Business
- 5625 Spring Creek Pkwy, Bldg B, Plano, TX 75024
- BBB File Opened:
- 5/24/2022
- Years in Business:
- 6
- Business Started:
- 6/28/2018
- Alternate Business Name
- Impulse Payments By Deluxe
- Tidal Payments
- Veemo Pay
- Hours of Operation
Primary
- M:
- 9:00 AM - 5:00 PM
- T:
- 9:00 AM - 5:00 PM
- W:
- 9:00 AM - 5:00 PM
- Th:
- 9:00 AM - 5:00 PM
- F:
- 8:30 AM - 5:00 PM
- Sa:
- 9:00 AM - 12:00 PM
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/23/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
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