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            Business ProfileNet Debt, LLC

            Debt Relief Services

            Additional business information

            Additional Info:
            According to information in BBB files, Mr. Bill Loughborough owner of Net Debt, LLC, is also the owner of several other debt negotiation companies. The BBB has separate BBB Business Reviews for those companies below:

            Credit Answers- http://www.bbb.org/dallas/business-reviews/debt-relief-services/credit-answers-in-plano-tx-90028824

            Credit Arbitrators- http://www.bbb.org/dallas/business-reviews/debt-relief-services/credit-arbitrators-in-plano-tx-90315469

            Credit Resolution Advisors- http://www.bbb.org/dallas/business-reviews/debt-relief-services/credit-resolution-advisors-in-plano-tx-90385330

            Debt Relief Advocates- http://www.bbb.org/dallas/business-reviews/sales-lead-generation/debt-relief-advocates-in-plano-tx-90525904
            See all additional business information

            Contact Information

            6400 Pinecrest Dr Ste 400

            Plano, TX 75024-2963

            Get Directions
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            Email this Business
            (800) 979-6812

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers debt negotiation services with no advance fee.

            Business Details

            Location of This Business
            6400 Pinecrest Dr Ste 400, Plano, TX 75024-2963
            Email this Business
            BBB File Opened:
            3/11/2014
            Years in Business:
            11
            Business Started:
            10/31/2012
            Business Started Locally:
            10/31/2012
            Business Incorporated:
            10/31/2012
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Debt Mediation Initiative
            • DMI
            • DMI (Debt Mediation Initiation)
            Contact Information

            Principal

            • Rick Burton

            Customer Contact

            • Rick Burton
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/28/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            November 8th 2018 I started using Net Debt to assist with resolving three (3) credit card payments. When I contacted Net Debt I was told that I can make monthly payments to pay my credit card debt. Net Debt told me they would contact each of my credit card company to reach a settlement and I can begin making monthly payments towards my credit card. Per our agreement I was able to make all payments for my Citibank and Bank of America credit card completing the payments for both cards in June 2021. My third credit card bill which is my Discover card I began making monthly payments June 2021. I originally was paying $250 monthly then increased my monthly payments to $350 in October 2021. I received a letter from Discover credit card attorneys saying my account was in collection and Discover would like to make a payment arrangement. I then contacted Net Debt since I was making monthly payments to them for my Discover card debt and was advised not to contact Discover because they would contact Discover and advise them of the payment plan I had with Net Debt, Net Debt said to continue making all payments to them in regards to my bill.I continued to receive letters from Discover card and contacted Net Debt numerous times inquiring why Discover card was not receiving the payments I was making and why my Discover debt was not decreasing since I was paying Net Debt $350 monthly. I was repeatedly told by Net Debt that they would contact Discover card and settle the debt. I am still receiving letters from Discover and was told by Discover card that they have not received any funds that I paid to Net Debt in regards to my account. Net Debt is still taking the $350 monthly from my account. I would like to know what the payment arrangement was that they made with Discover and why haven't Discover received my payments that I have made since June 2021. I was told by Net Debt October 2021 that if I increased my payment I would complete my Discover payment June 2022.
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            Read 4 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Deryll H

            10/27/2021

            I received a mailing to help alleviate my credit card debt from NetDebt, located in Plano, Texas. I contacted the company and was told that I could be debt free in a short time, which turned out to be 28 months in stead of the 42 months which was quoted to me at the beginning in May, 2019. At the beginning of the contract agreement I agreed to an eight hundred dollar deposit to a savings account to be held by Global Holdings LLC bank. That savings account was to be used to disburse funds to each creditor when a settlement was reached. I inherited a small amount of money in January of 2020 and I contacted NetDebt to make a substantial deposit to my NetDebt savings account thinking that that deposit would allow NetDebt to settle my credit accounts much sooner. There were two accounts with a substantial balance which I anticipated would take priority for being settled. However these two accounts were allowed to be sent to a collection agency and eventually to a law firm for court action. I contacted NetDebt numerous times to see why these two accounts were allowed to elevate to a civil court but was given excuses each time and recently after 9 months of inaction I faxed a letter to NetDebt(Oct. 15) requesting my account be cancelled and any money in my NetdDebt savings account be returned to my bank checking account. Finally on Oct. 27 the money has been returned to my bank and my NetDebt account is BEING closed. I would NOT recommend NetDebt as a reliable source for debt settlement.
            Read 1 More Customer Review

            Local BBB

            BBB serving North Central Texas

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            BBB Reports On

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