ComplaintsforNet Debt, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
November 8th 2018 I started using Net Debt to assist with resolving three (3) credit card payments. When I contacted Net Debt I was told that I can make monthly payments to pay my credit card debt. Net Debt told me they would contact each of my credit card company to reach a settlement and I can begin making monthly payments towards my credit card. Per our agreement I was able to make all payments for my Citibank and Bank of America credit card completing the payments for both cards in June 2021. My third credit card bill which is my Discover card I began making monthly payments June 2021. I originally was paying $250 monthly then increased my monthly payments to $350 in October 2021. I received a letter from Discover credit card attorneys saying my account was in collection and Discover would like to make a payment arrangement. I then contacted Net Debt since I was making monthly payments to them for my Discover card debt and was advised not to contact Discover because they would contact Discover and advise them of the payment plan I had with Net Debt, Net Debt said to continue making all payments to them in regards to my bill.I continued to receive letters from Discover card and contacted Net Debt numerous times inquiring why Discover card was not receiving the payments I was making and why my Discover debt was not decreasing since I was paying Net Debt $350 monthly. I was repeatedly told by Net Debt that they would contact Discover card and settle the debt. I am still receiving letters from Discover and was told by Discover card that they have not received any funds that I paid to Net Debt in regards to my account. Net Debt is still taking the $350 monthly from my account. I would like to know what the payment arrangement was that they made with Discover and why haven't Discover received my payments that I have made since June 2021. I was told by Net Debt October 2021 that if I increased my payment I would complete my Discover payment June 2022.Business response
01/30/2023
Business Response /* (1000, 5, 2022/11/10) */ Pursuant to her request, we went over the full status of Ms. *********'s account with her. all matters were addressed. Thank you.Initial Complaint
10/14/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I signed up with them 42 months ago to reduce my debt and pay my creditors off. They told me how much I needed to pay monthly and that after the 42 months I would be without debt from the creditors. I was paid off in September, but they are now saying that I still owe $10000 to two creditors for additional interest. This was not outlined in the original contract nor arrangement. They have recently told me this information. I would love to know why this was not calculated in my original agreement. I would like to see proof of when this was added to my arrangement. I feel this is not right. I have completed paying what I originally signed up for. They should take care of these debts so I have not more to pay.Business response
01/05/2022
Business Response /* (1000, 7, 2021/11/10) */ We agreed to the billing adjustment requested by Ms. ****** and have confirmed her satisfaction. Thank you.Initial Complaint
10/02/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have paid off a Chase account early August and they still keep taking money from my account and paying it, I called and notified them, to which they responded it would clear up in 3 business days but it hasn't because they still keep paying that account. I want to make sure that money is refunded so that it goes towards actually paying off my other accounts.Business response
12/07/2021
Business Response /* (1000, 5, 2021/10/13) */ Pursuant to Mr. *********'s request, we have reversed the last 2 payments to Chase and the amount requested was remitted back to his savings account. We will continue to work with Mr. ********* as necessary to address any and all other issues. Thank you.Initial Complaint
09/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed up with them to take care of my debt resolution. I had to pay $520.26 per month for 42 months. This was the original proposal. They told me that I needed to pay an additional $75 per month for 18 months for another vendor. My 42 months is up this month. Now they are saying I have to pay another 12 months or longer. This isn't right. I **** have to pay an additional $7500 more. This is more than they originally quoted me. I want them to refund part of my money for the***** of ******* settlement. I want them to send me all the documentation in the mail and I will figure out a different company to settle this or they can settle the other 3 without taking their cut.Business response
11/23/2021
Business Response /* (1000, 5, 2021/09/27) */ Thank you for contacting us regarding this matter. We appreciate the opportunity to respond. Pursuant to his request, we lowered our remaining fees to Mr. *******' satisfaction. Thank you.
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Contact Information
Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.