Business ProfileforUnited Debt Counselors LLC

My Husband & I had a credit card with **** which he used for his music just prior to pandemic. We tired to settle with *** once he couldn't make the payments, told we needed to make a higher payment than we could afford. Therefore I did not want to file Bankruptcy, so I Picked this company, United Debt Counselors, to assist us to payoff this debt. Signed up with them April 2019. Started electronic withdrawals from ******* Bank Account on April 19,2019, Administrative Fee, 609.12 & monthly electronic withdrawal of 310.12 x 36 months, totaling 11,164.32, indicated we had to be at 40% of amount owed to ***, which initially was 17,500.00, to negotiate. On March 2022 we meet the 40% required 7,018.82. Ive made numerous calls, I ask to speak with the Negotiator assigned to our case, Jessica, but to date has never return my call. Agents will send message to her or send me to her voice mail. Ive been so frustrated that this isn't resolved after 3 1/2 years now. Therefore on July 13th. 2022 I requested to speak to supervisor and was finally transferred to Ricard ********* Care Manager. He indicated that the account might have been sold & were not able to get that information from ***. Therefore we would just need to wait to see who contacts us regarding this debt. Also we could reach out to Bank Of ******* ourselves. Which we did but unable to get any information. My concern now is that we have 7,018.18 in Global Holdings as of March 2022. On August 3rd. or 4th. I checked with Global Solutions on Account Holdings & discovered that the account had decreased to 6,940.87. Fees of 77.95 had been withdrawn without out knowledge. By the time this is resolved, LLC will take our Money for NEGOTIATIONS. If I cancel contract, LLC will keep Administrative Fee, 609.12, Fee for contract 3000.00, Monthly fees & Global Holdings fees. Total so far is 11,164.32 which we could have paid to *** instead. Please help us. I tried to save our credit but now its been affected.