ComplaintsforUnited Debt Counselors LLC

• Initial Complaint

  08/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My Husband & I had a credit card with **** which he used for his music just prior to pandemic. We tired to settle with *** once he couldn't make the payments, told we needed to make a higher payment than we could afford. Therefore I did not want to file Bankruptcy, so I Picked this company, United Debt Counselors, to assist us to payoff this debt. Signed up with them April 2019. Started electronic withdrawals from ******* Bank Account on April 19,2019, Administrative Fee, 609.12 & monthly electronic withdrawal of 310.12 x 36 months, totaling 11,164.32, indicated we had to be at 40% of amount owed to ***, which initially was 17,500.00, to negotiate. On March 2022 we meet the 40% required 7,018.82. Ive made numerous calls, I ask to speak with the Negotiator assigned to our case, Jessica, but to date has never return my call. Agents will send message to her or send me to her voice mail. Ive been so frustrated that this isn't resolved after 3 1/2 years now. Therefore on July 13th. 2022 I requested to speak to supervisor and was finally transferred to Ricard ********* Care Manager. He indicated that the account might have been sold & were not able to get that information from ***. Therefore we would just need to wait to see who contacts us regarding this debt. Also we could reach out to Bank Of ******* ourselves. Which we did but unable to get any information. My concern now is that we have 7,018.18 in Global Holdings as of March 2022. On August 3rd. or 4th. I checked with Global Solutions on Account Holdings & discovered that the account had decreased to 6,940.87. Fees of 77.95 had been withdrawn without out knowledge. By the time this is resolved, LLC will take our Money for NEGOTIATIONS. If I cancel contract, LLC will keep Administrative Fee, 609.12, Fee for contract 3000.00, Monthly fees & Global Holdings fees. Total so far is 11,164.32 which we could have paid to *** instead. Please help us. I tried to save our credit but now its been affected.

  Business response

  09/12/2022

  Business Response /* (1000, 5, 2022/08/11) */ We worked out a settlement with *** and client accepted the offer. Consumer Response /* (2000, 7, 2022/08/15) */ I wasn't able to download or open the complaint filed & see (***) business response. I would really like to read their response. Thank you so much for your assistance in this matter. If it weren't for me filling a complaint with BBB, this would not be resolved, *** would have taken all our money saved. BBB WAS DEFINITELY INSTRUMENTAL IN HELPING ME WITH THIS ISSUE. I greatly appreciate your assistance in this matter. I've learn a valuable lesson, to always check business before signing any type of contract. I would never recommend this business to others.

• Initial Complaint

  02/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I entered into an agreement with United Debt Counselors back in 2019. My total debt that was alleged to be settled and negotiated with my creditors was in the net sum of $12,000.The contractural agreement was alleged to save me money and reduce the amount owed by as much as 40% of total debt. I have documents from both *************** LLC which my money has been cyphered with fees not related to the contract and to this date I have seen over the amount I owed being increased over the amount I owed the creditors. I have called and asked for a closure of the last debt owed and till this day no response . I don't wish to drag anything out but currently I have a substantial amount still in *************** in the amount of over $2300.00 dollars at my last investigation by email and password .As of January 7,2022, I asked to know where the negotiations were in the unresolved debtor. I called and did receive a call back to ask me if I wanted them to negotiate the last debt owe to my Lowes account. They claim it takes a lengthy period to respond but I can't buy that . I requested to have last bill to be negotiated and settled and paid by March 1,2022. I currently have had no negotiated calls with the remainder of debt and the amount left in ***************. I have sent emails through UDC.com and still no response.

  Business response

  02/21/2022

  We are more than happy to finish up the program with the client. We have been advised by the client's attorney not to contact the client at this time. We are working with the attorney to resolve.

  Customer response

  02/22/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  

• Initial Complaint

  12/22/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Roamans'2593(*****************************) turned into 3677.72around, when I sourced debt to United ******** Instead of closing account. That's nuts! I had to settle for paying UDC& Roamans 40%, which is around 1500$. I would like the 500 extra, by comparison, returned back. I owe the2593's 40%only

  Business response

  01/04/2022

  We take care in ensuring the customer understands the program any time they express concerns. One of our reps reached out to the customer and cleared up any questions and explained the program fees.

• Initial Complaint

  07/26/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In March of 2020 I made a bad decision. I sigh up with United Debt Counselors in Frisco, TX, and they said they could get me out of debt in three years. I paid them $318.18 a month for about 16 months. They supposedly got only one of my bills paid. After paying $318.18 for 16 months, which is a little over $5000.00, and only one bill was paid. I know the have fees and things, but I would like to get some of my money back if I can. I cancelled my account with them July 2021. They gave me $655.74 back, that's all. If anyway possible I would like for you to get as much of my money back as you can. Their phone number is XXX-XXX-XXXX. If you need any more information from me, please call or text me at XXX-XXX-XXXX. Thank you for all you help in advance.

  Business response

  10/17/2021

  Business Response /* (1000, 5, 2021/08/10) */ Thank you for reaching out to us about your account. Our supervisor for Customer Care named Richard ******** called you and left a message regarding addressing the concerns in your BBB complaint. Please call Richard back at the customer care number: XXX-XXX-XXXX. He will be happy to explain the process more. If you have your original paperwork when you signed up for our program, all of the details regarding the process and fees are explained there as well. The program works for clients who complete the full program. We can only start negotiating credit cards when you have around 30-40% of the balance accrued so that we can call to try to settle the balance with the credit card company. This is all in the paperwork you received and was explained in your sign-up meeting. Richard called also to answer any questions. Please call him back so we can work on your account and work to resolve your BBB complaint. Thank you.

• Initial Complaint

  07/22/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  United Debt Counselors LLC has used *************** LLC as a payment process 3rd party to make payments to the 5 credit cards I turned over for them to settle and make payments on my behalf. Since April 2019 which I never received any updates as to any results. Now one of the cc have filed a judgement against me. The only info I get as to payments is I get from 1 cc about a monthly payment they are receiving. I looked up my credit report and found all 5 cc have me listed as charged off instead of payment arrangements paid on time. I have been trying to call united debt counselors LLC with no luck. Emailed *************** about what payments and to who have been made plus the fees they have charged me monthly and sometimes more than once a month. Only response I got they are giving the info to UDC and not me. Its my ****** credit involved here. Now I've got a judgment against me from. Acct they were suppose to be paying. Never notified they didn't accept any arrangements.

  Business response

  08/03/2021

  Our team has called several times and emailed you with no response. We are trying to call you to explain how the debt settlement process works. Unfortunately, it's a long and frustrating process trying to manage debt, and sometimes creditors file suit against debtors. Please return the call or email of our team member who has been reaching out to you so we can help you better understand what is transpiring. Thank you.

  Business response

  08/09/2021

  We have been calling you but your voicemail is full and you do not pick up the phone when called. We are trying to resolve your BBB complaint but need to talk to you in order to do that. Please call our customer service manager at **************. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩