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ComplaintsforIdeal Dental of Willow Bend
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I went into this facility to get my bridge reattached as it had fallen off. At first they tried to tell me it no longer fit and wanted me to get a new one. After I explained thats not going to happen as it was even 5 yrs old ..she said she would try to make it work..however my insurance doesnt cover it so it would be $300 to fix. After many tears on my side as I couldnt believe this was happening , they decided I could pay $200. Low and behold I check and my insurance was billed and DOES cover this service. And it should have been $25,00..so I call back up and speak to the office manager and she says ..yes we do show that we owe you money. But she needs to talk to her regional manager before I can get a check mailed to me. I also ask why did she tell me my insurance doesnt cover it and she said thats whats ***** told them and gave me a case number. I call Aetna and there is no call ever made on my behalf from Ideal Dental and that case number is from over 2 years ago. I have emailed their regional manager through another facility over a month ago and have yet to hear back. I also have asked multiple times for direct contact to these people and no one gives that information out. The people at this facility are doing shady dental practice and I want my money back that is owed to me. I have reported them to ***** and also have made a complaint there..they are keeping money that they admitting to owing me for 2 months now. Sad thing is my whole family and I have been using ideal dental for 10 plus years.Business response
02/06/2024
We have reviewed the complaint received and Our Company takes complaints very seriously. We are doing everything we can to resolve this issue and to make sure we take care of any guest that visits our practice. I have expedited this matter to be resolved as soon as possible and I look forward to making sure my team handles this complaint with the utmost care. We value any feedback we received so we can continue to grow and better our services with any guest that comes to our practice.
~ Thank you
Customer response
02/08/2024
I am rejecting this response because: It has now been 8 days since this email was sent and I still have no credit to my account. No business takes that long to credit a credit card like she is stating. This is the same person that told me back in Dec that she would process a refund for me after "she spoke to her regional manager." They clearly acknowledge that money is owed to me and they over charged me for a service... yet as they did over 2 months ago I have yet to see a credit to my account. She was nice enough to call me and apologize and state she was on the job for 2 weeks and was new when I visited..however I want my money back that they owe me.
Business response
02/16/2024
We have reviewed the complaint response received and Our Company takes complaints very seriously. We are doing everything we can to resolve this issue and to make sure we take care of any guest that visits our practice. I have expedited this matter to be resolved as soon as possible and look forward to making sure my team handles this with the utmost care. We value any feedback we receive so we can continue to grow and better our services with any guest that comes to our practice.Customer response
02/20/2024
I have reviewed the business response and accept this resolution.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.