At-a-glance
Business Details
- Location of This Business
- 6913 K Ave STE 307, Plano, TX 75074-2551
- BBB File Opened:
- 11/5/2018
- Years in Business:
- 5
- Business Started:
- 10/25/2018
- Business Started Locally:
- 10/25/2018
- Business Incorporated:
- 10/25/2018
- Accredited Since:
- 11/19/2018
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Texas Backyard Living, LLC
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 4:00 PM
- Business Management
- Mr. Rocky Cloninger, President/Managing Member
- Mrs. Michelle Cloninger, Vice President
- Contact Information
Principal
- Mr. Rocky Cloninger, President/Managing Member
- Mrs. Michelle Cloninger, Vice President
Customer Contact
- Mr. Rocky Cloninger, President/Managing Member
- Mrs. Michelle Cloninger, Vice President
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Edgar M
09/15/2022
![](https://m.bbb.org/prod/ProfileImages/3ce85f11-a98d-4248-bbc7-023abb08770a.jpeg?tx=w_46)
Texas Backyard Living Response
09/16/2022
![](https://m.bbb.org/prod/ProfileImages/3ce85f11-a98d-4248-bbc7-023abb08770a.jpeg?tx=w_46)
Customer Response
09/18/2022
On 8/31/22 @4:20 PM - I called ***'s office number. Ash told me he never comes in to the office, call his cell.
On 8/31/22 @4:30 PM - I called Ken's cell phone, left message to call me back.
On 9/2/22 @ 5:14 PM - I called Ken's cell phone again and left him a message to call me back.
On 9/7/22 @ 4:30 PM - I called Ash back at the office number and told her that I had called Ken and not heard back. She said she'd have him call.
On 9/7/22 @ 8:59 PM - Ken emailed me the same estimate and instructed me to not call him again, only contact him by email.
On 9/8/22 @ 4:42 AM - Responded by email to Ken requesting him to split the estimate into two parts and begin the fence project.
On 9/15/22 @ 1:33 AM - I sent a second email to Ken requesting a split agreement authorization for the fence.
On 9/15/22 @ 9:53 AM - Ken responded by email that I should find another company. Quite frankly, I agree with that.
But what was so simple about that "one phone call or email?"
![](https://m.bbb.org/prod/ProfileImages/3ce85f11-a98d-4248-bbc7-023abb08770a.jpeg?tx=w_46)
Texas Backyard Living Response
09/20/2022
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