Business ProfileforTexas Backyard Living

During a 6/23 initial consultation, for a new patio, I was encouraged by TBS to expand my patio. Due to the existing ****************** drain placement, I didn't think this was possible, but was told they'd simply move them. This service was included, as a part of construction, at no additional cost. My estimate/contract confirmed this. To ensure there was no confusion, I confirmed this on 8/6/23 started date & again 8/10/23 w/the **. On 8/14/23, before the crew poured any concreate, I had a worker call his ******* to confirm the sprinklers/drains would be moved & they understood the expansion. ****** assured me it would be taken care of - again no cost. They crew took pictures of the sprinklers/drain & were shown where they should be moved. All was texted to their offsite *******. The ** failed to arrive 8/14 leaving me to explain the layout, though I was texted otherwise. Instead of the work approved, the drain was never move or capped, but covered in concrete, despite knowing it connects to another drain. The sprinklers were moved flushed to the concreate & leaning. Wires were left exposed & hanging out, until I complained to the *** To date, mud all over the new patio & will cause damage, as a result. A hole, 17', was left from 8/6-8/18/23 despite multiple complaints about squirrels accessing my attic thru it. On 8/15/23, I discussed the multitude of construction concerns **. If her initial unpleasantries, she promised to fix it by 8/16 & emailed me that it's take until the 18th. On 8/16, I was alerted she won't be returning, all work would cease, the sprinkler was broken & I needed to pay for the repairs & any 'extra' work. After a long very unprofessional/insane call with the *** I was told the foremen who explain the next steps. He arrived 8/17 & vowed to fix it as original agreed, but never returned. The hole was covered 8/18. When I followed up on 8/21, I was told they would not be completing the *********** needed to pay them to do so-again.