Complaints

This profile includes complaints for Legacy Southwest Property Management LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Legacy Southwest Property Management LLC.

  8668 John Hickman Pkwy. Ste. 801 Frisco, TX 75034

• 

  Legacy Southwest Property Management LLC.

  8668 John Hickman Pkwy Ste. 801 Frisco, TX 75034

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our local management company changed to Legacy Southwest in the 4th quarter. We were sent instructions on how to make payments. I followed those instructions and paid my balance in full. I logged on days later to find they had added more owed to my balance and had subsequently charged me fees all with no notice. I messaged them multiple times using the in app contact feature and email address provided on the new insurrections to understand what this was with no response. I paid the blonde power minus the fees and interest. I sent an email to the old management email address and was told the fees will not be waived. This is unfair and deceptive. I have asked for a record of when my balance was updated and when I was sent notification as well as notification on subsequent charges such as fees and interest. No response since my request. These people need to be reported. No bank would be allowed to charge people fees on top of fees and then interest on top of fees like this especially with no notification.

  Business Response

  Date: 02/21/2025

  Hello. 

  We have been in communication with the homeowner and corrected the billing error. If the complainant has further questions or issues he can contact me and I will help resolve. Thank you for your time.

  **** *****

• Initial Complaint

  Date:11/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY COMPLAINING AGAINST THE bridges of deer creek homeowner association *** **** a ****** jr ***** **** ****** &fletcher ** c. ******************************************** state we should pay them ******* that with last fees in which government past the law homeowner should not to pay last fees or another fee Texas property code title 11 chapter 209 chapter 202 the 88th regular legislative session ended on may 29 ************************************************************************************************ which is against the law to put a lien against my home for late fees I ask for a wave on the lates fees so I can catch back up but was denied I need all the help to take care of this matter asap I highly thank you.. I ,LL ***** ******* 32 DEGREES

  Business Response

  Date: 11/25/2024

  Hello. The association's collection policies are in accordance with state law. The board of directors denied the request for a fee waiver. Please direct further questions to the association attorney who is handling this account.

  Customer Answer

  Date: 12/16/2024

  The Texas law stated that all late fees would be waived. We was told that the board of directors would agreed waive all late fees and this was not accomplished. We want all our lates fees reimbursed. The attorney whom represent the *** association was not an attorneys office they where third party collection whom was given our personal information with out consent. So we would like all the lates fees which was accumalated to be reimbursed. 

• Initial Complaint

  Date:11/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint on legacy southwest property Management. They manage or HOA and continue to increase the amount monthly without just cause. My sprinkler system has not come on since I have moved in and I continue to email to inquire and there has been no resolution. We pay $220/mo with no amenities except for a dog park and grass cutting. The p*** in the dog park is not regularly cleaned. The community is coming together to file complaints and make this right

  Business Response

  Date: 11/08/2024

  Hello. 

  While we understand the frustration of this resident, Legacy Southwest is only the managing agent for this neighborhood. We do not make the financial decisions for the *** nor do we decide what assessment rates will be. The board of directors increased assessments due to an anticipated financial shortage due to expected insurance costs.

  When we receive a comment or concern from a resident, we notify the board of directors who make the decisions for the ***. The board of directors has been working with the landscapers on the known issues and have been making progress and completion is expected soon. 

  Thank you. 

  Customer Answer

  Date: 11/08/2024

  My issue is also with irrigation. They continue to say they are working on this issue but again my sprinklers have been inoperable since 6/1/2023. I need them working properly ****. I have emails showing where they continue to defer it and say there should be a resolution soon. Last email from today as follows: 

  Good morning
  
  Thank you for your email. As mentioned in my previous response, I will continue to keep you updated as soon as I have more information. The landscape team is currently working on the community wide irrigation issues and is aware of your concern. Once their work is completed, your irrigation system should be fully functional.
  Thank you for your patience
  
  Sincerely,
  ***** *****
  Community Association Manager
  
  Legacy Southwest Property Management, LLC
  
  *********************************
  Ste. 801
  ****************
  Office: ************  Option 8

   

   

  
  I NEED A FINAL RESOLUTION WITH A DATE

• Initial Complaint

  Date:11/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a homeowner at the ******************* property, managed by legacy Southwest, since Oct 2021. The provided point of contact (Ivori), fails to respond, update, execute, or delegate routine measures, repairs, & communication. Their means of communication prevents homeowners from remaining informed of quarterly meetings. I used to receive a mailed notice for matters regarding the **** & then I started to receive emails, & now they only posted on their website and say that that is the state required minimum. During summer 2023, my neighbor was attacked by an aggressive dog in the neighborhood. At that time, our dog park was not fully enclosed with chain-link fencing. The attack that occurred was completely preventable. After sending multiple *************** regarding the situation that occurred with the aggressive dog, multiple attacks & tireless efforts, they added an additional section of chain-link fence within the dog park. There are indicators that they misuse our funds. The last financial reports that I saw in 2023, displayed $80k in miscellaneous funds, that were never explained. There has been an increase in *** ********* neighbors mentioned an anticipated increase again.Its currently Nov 2024, & we have yet to receive our spring mulch. There were several trees damaged by the tornado that occurred during summer 2024, that have yet to be replaced. Several sprinkler heads all throughout the property are damaged & causing flooding. I have seen & been told (by other homeowners) about a complete lack of irrigation on some properties, which caused their grass to burn up and even one homeowner had a FIRE in their yard during the hot summer months, due to the extremely dry conditions. Legacy southwest was dismissive about this matter too & blamed us owners for not regulating the irrigation system. I have spoken to several other homeowners, & none of us had knowledge of that or that we were allowed to access/control it. And the list goes on

  Business Response

  Date: 11/26/2024

  Hello. 

  Legacy Southwest is only the management company for **********. We work under the direction of the board of directors. The board of directors makes all decisions for the **** We have communicated the concerns to the board and they are actively working on the concerns. Please attend the upcoming meeting for discussion with the board. 

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a homeowner at the ******************* property, managed by legacy Southwest, since Oct 2021. The provided point of contact (Ivori), fails to respond, update, execute, or delegate routine measures, repairs, & communication. Their means of communication prevents homeowners from remaining informed of quarterly meetings. I used to receive a mailed notice for matters regarding the **** & then I started to receive emails, & now they only posted on their website and say that that is the state required minimum. During summer 2023, my neighbor was attacked by an aggressive dog in the neighborhood. At that time, our dog park was not fully enclosed with chain-link fencing. The attack that occurred was completely preventable. After sending multiple *************** regarding the situation that occurred with the aggressive dog, multiple attacks & tireless efforts, they added an additional section of chain-link fence within the dog park. There are indicators that they misuse our funds. The last financial reports that I saw in 2023, displayed $80k in miscellaneous funds, that were never explained. There has been an increase in *** ********* neighbors mentioned an anticipated increase again.Its currently Nov 2024, & we have yet to receive our spring mulch. There were several trees damaged by the tornado that occurred during summer 2024, that have yet to be replaced. Several sprinkler heads all throughout the property are damaged & causing flooding. I have seen & been told (by other homeowners) about a complete lack of irrigation on some properties, which caused their grass to burn up and even one homeowner had a FIRE in their yard during the hot summer months, due to the extremely dry conditions. Legacy southwest was dismissive about this matter too & blamed us owners for not regulating the irrigation system. I have spoken to several other homeowners, & none of us had knowledge of that or that we were allowed to access/control it. And the list goes on!

  Business Response

  Date: 11/08/2024

  Thank you for sharing your concerns with us. We understand that the issues youve raisedincluding communication, maintenance delays, safety concerns, and financial transparencyhave been frustrating, and we sincerely apologize for any inconvenience this has caused. Please know that we are committed to addressing your concerns to the best of our ability.
  Clarification of Roles and Responsibilities
  As the property management company for Cloverleaf Crossing, Legacy Southwest is responsible for overseeing the day-to-day operations, including maintaining the property, facilitating repairs, and communicating with homeowners. However, all decisions regarding major repairs, improvements, and expenditures require approval from the Board of Directors. This includes work like repairs to the dog park and other community areas.
  Regarding the Issues You Raised:
  

  Communication Methods:
  We understand your frustration with how notices are communicated. As per the Covenants, Conditions & Restrictions (CC&Rs) and state law, the minimum required form of communication for certain notices is via the website. Notices will always be mailed when required by law (e.g., notices about meetings, assessments, or other important issues). We post updates on the website to meet the minimum requirements and ensure all homeowners are informed. We will share your feedback about communication preferences with the Board of Directors for future discussion, but please note that the Board determines the communication protocols.
  

  Dog Park Safety:
  We are aware of the safety concerns raised about the dog park, particularly the incident involving the aggressive dog. After your reports, the Board of Directors approved the addition of extra chain-link fencing to help address the safety concerns. As the management company, we oversaw the completion of this work as directed by the Board. If you have any further concerns about the dog park, we encourage you to bring them to the Board of Directors for consideration at their next meeting. They have the final say on safety improvements and policies for community areas.
  

  Financial Transparency:
  Regarding the $80k in "miscellaneous funds," we would like to clarify that these funds represent insurance fees collected. These fees are designated specifically for insurance purposes, such as property damage and liability coverage. If you have further questions or concerns about financial matters, we recommend addressing them directly with the Board of Directors at the upcoming meeting, as they are responsible for reviewing and approving the budget and allocation of funds. 
  

  Landscape and Irrigation Issues:
  We are aware of the concerns regarding landscaping, including the damaged trees from the tornado and ongoing irrigation issues. These concerns have been communicated to the Board of Directors, and we are working with them to ensure necessary repairs are made. However, as with all repairs, Board approval is required before any work can begin. Regarding irrigation system management, we will bring this issue to the Boards attention to ensure that homeowners are informed about their role in maintaining the system.
  
  We appreciate your feedback and will continue working with the Board to ensure that the Cloverleaf Crossing community is well-maintained and that your concerns are addressed. If you have any further questions or need assistance, please feel free to reach out.
  Thank you for your patience and understanding.
  

  Sincerely,
  

  **** *****
  Director of Management
  Legacy Southwest Property Management
  ************

   

  
  

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a home owner in ******* Crossings, which is managed by Legacy Southwest. My home is next door to rental property. I have repeatedly made requests by phone and emails to this ***. The only response I ever receive is to tell me they have sent warnings and fines to the owner. I have asked to contact the owner myself, but this isn't allowed due to privacy issues. The yard was only mowed 3 times in a year. Trash was allowed to pile up next to the house extending over to my property. Just recently, about 20 feet of fencing fell over. This fence is a shared fence. I contacted the *** and they said there was nothing they could do. I had to pay for materials and fixing of the fence myself. I asked them if I could send the bill to the *** and they could forward it to the owner.. Therefore, we could share the cost. The *** told me this wasn't possible. I have sent them pictures of the fallen fence and all the trash and weeds. They said not to send anymore pictures. I have had to pay for extra maintenance of my yard due to the excessive weeds from their yard. I have had to pay for pest control for fear of rodents due to the trash. I actually paid $50 to have the yard mowed myself. I know this will continue when new tenants rent it. This *** sends out letters to homeowners about weeds, trash cans that are visible to the street and other offences. As owners that actually live in this ***, we have no recourse when it comes to living next to rental property.During the summer there was a dead animal in a black trash bag by our community mailboxes. There were flies and blood coming from the bag. I repeatedly called the *** for help to get rid of it. I was told to call the county, then to call animal control. I did, but each place said there was nothing they could do. This went on for weeks. I asked several times for the maintenance workers to take care of it. It took over a month for the *** to finally remove it.

  Business Response

  Date: 04/09/2024

  I have spoken to the complainant and explained that the *** must follow state law and the covenants of the association. I explained to her that this is a civil matter between herself and her neighbor. I am attempting to help her communicate with her neighbor. 

• Initial Complaint

  Date:02/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been my community since the beginning of it's construction. Never had an issue with Legacy Southwest for almost 8 years. I was not able to pay for 2023 *************** which are about $400 a year. They tacked on 25$ a month in late fees which ends up being 300$ per year. Now any respectable company would waive some if not all the monthly fees, especially for missing only 1 payment but no. Like any other person with financial problems, I'm willing to work with these people to pay my dues but Legacy Southwest don't give a **** about the little guys. I can't be the only one with this issue.

  Business Response

  Date: 03/18/2024

  Good Afternoon. 

  We have communicated with the homeowner and the issue has been resolved. 

  Thank you.

  Customer Answer

  Date: 03/18/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Legacy Southwest Property Management did not send my *** notification to my property. I had no ability to pay this balance, nor was I informed that there was a balance owed. Instead of notifying me, they passed the balance straight to a collections agency, which I believe to be a pretty serious violation of CFPB. To be clear, I never refused to pay a balance (I am happy to pay the ****** I am not disputing that balance, but I am disputing a highly unjust and consumer predatory act by the *** in sending a balance to a collections agency with not notice or attempt to collect. I am considering filing charges in ***** court, as their negligence will likely negatively impact my credit score. This is going to cost me $2k to resolve through their law firm, which the *** should handle the balance of. Finally, when I repeatedly tried to contact the *** to resolve once I was served, they have been completely unresponsive and unwilling to chat. They are unethical and borderline crooks, and a highly consumer predatory organization.

  Business Response

  Date: 05/17/2023

  Good Morning Mr. ********, 

  We are sorry that there seems to be confusion on this issue.  As stated before, you can discuss your account by calling ************.

  We hope that, once you make contact, the issue can be resolved. 

  Thank you. 

  Customer Answer

  Date: 05/17/2023

  I am rejecting this response because:   

  I am in contact with the collections agency (which it never should have come to). Legacy SW fraudulently and negligently forwarded an unresolved balance (which I was never notified was resolved)

  Legacy SW should pay for the legal fees due to their anti-consumer and NEGLIGENT behavioral.  They are an extremely unethical and anti-consumer organization (not to mention lazy and unresponsive).