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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/18/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
20 years of service, $250;00, lawn maintenance, annual .The reaL person not in the picture, innocent life.No check up on the transmission oil ? Very BAD customer service on *****. A service is a service, not done .Need a replacement, ***** lawsuit or no lawsuit..Trust you all these years, faith in the best lawn mower.WHY?Business response
10/09/2023
We are in contact with the customer on this issue. The gentleman called in for another person, ***************************, about getting a transmission for her mower because the one on her unit had to transmission fluid. These transmissions come from the ***** factory sealed, therefore you cannot put fluid in them. He stated he took it apart and it had no transmission fluid. ********************* had this mower in for service on a couple of occasions and we serviced her mower as requested. We have tried on several occasions to contact *********************, as requested, when we were able to sell a new ***** mower that the distributor had on "no sale" and have not been able to reach her. We contact with ****************** working on making an agreed upon repair for ************************* mower, whether is be she purchases a new mower and has a new transmission installed in her current one.
Thank you.
Customer response
10/11/2023
I am rejecting this response because: Do not accept about this Resolution .
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.