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ComplaintsforUPS Store #3902
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Complaint Details
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Initial Complaint
08/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
International Package 1z0428ARXXXXXXXXXX was incorrectly processed by The UPS store #3902 (0428AR) and refused by Swedish CBP (Customs). The UPS store was not licensed to carry out such shipment of US prescribed personal prescription medication, needed due to an emergency trip to Sweden by the receiver. This was thoroughly discussed at the time of soliciting the service, and the store ensured that the correct procedure was being followed. The package was returned to the shipper. According to UPS customer relations (800-789-4623), this should have been known by the UPS store personnel, and an error was issued (internal audit method). Upon requesting a refund of the service cost of $218.38 for the shipment (MM4UD0STS8SJ1) the store owner stated that "UPS does not approve the refund". Kind Regards, ***** ****** ***********@gmail.com, XXX XXX XXXX.Business response
11/23/2021
Business Response /* (1000, 9, 2021/09/27) */ It's up to the Customer to know what a Country allows into a Country, not The UPS store. Our Customer tendered a shipment through our UPS Store for export to another country. We created a shipping label for the customer and filed in customs invoice based solely on what the customer told us. They sighed a PSO(parsel shipping order) that makes them responsible for the content within. He's quick to blame The UPS Store for his failure to do his research. Owner The UPS Store # 3902
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.