ComplaintsforBoardwalk Ferrari

• Initial Complaint

  03/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This is a formal complaint against Boardwalk Ferrari. My local body shop I was going to use to fix my f430 ordered a diffuser from ferrari on February 14th at the end of the day. The next day in the morning I decided to cancel my request. The body shop contacted Ferrari boardwalk on February 15th. They were told Ferrari could only cancel if order wasnt shipped yet. I then contacted the body shop on Friday February 15th and they said they were waiting for Ferrari to get back to them. On Monday February 19th at 10:50 am Boardwalk Ferrari representative *********************************** finally emailed The rear diffuser piece was ordered and processed and unable to be cancelled I called and talked with the manager ***************************** who stated Ferrari doesnt accept returns on parts I asked ****** what the cost of the part is. He stated he would find out and call me back he did on speaker call stating art was in the room with him and on call, He told me the part was $10,068. I asked does the $10,068 included their up charge. To which he stated yes it does. After my objections he told me he would see what he.could do and get back to me. He never did and will not answer my calls! My body shop got back to me with an invoice from Ferrari showing they returned my part and charged me 35% restocking fee. Yet they put the part at a net price of $15,208.56. They charged me $5,322.99! This is the most unethical and corrupt parts department and company I have ever dealt with. Basically they charged me the cost of the part and still have the part. Since I found the *** exact part I needed online for $5,000. Ferrari boardwalk stole my money and still have their part. I have called multiple times and they will not answer my calls.

  Business response

  03/11/2024

  Based on our records the part was ordered by the body shop on 02-13-24 (attached). Boardwalk Ferrari does not accept return parts because of how expensive they are and because clients and body shops would leave us stuck with a part that *** take years before it is ordered again. That is why we have a restocking fee. According to our parts department this was communicated to the body shop and is clearly stated on the order. The order was processed and the part was sent. The complainant says the part was ordered late in the day on the 14th. That is not accurate it was ordered the 13th. The invoice sent to **************** clearly states on it that there is "35% restocking fee on all returned parts". Same attachment. If the body shop failed to inform the client of the restock fee then they should be the source of the complainants anger and BBB complaint. Almost every Ferrari dealer in the country takes payment upfront and/or they all tell the clients they have a return policy that can include a restocking fee. If Ferrari ********* operates differently then the parts order should have been placed with Ferrari *********. I see no gray area here. From 02-13-2024 the day the order was placed our restocking notice was in their hands.

• Initial Complaint

  11/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am writing to file a formal complaint against Boardwalk Maserati, located at ****************************************************************, for their unethical business practices and failure to address a serious issue I encountered during my recent car purchase.On 3/3/3023, I purchased a used vehicle from Boardwalk Maserati. During the purchase process, I explicitly asked the salesperson if the vehicle had undergone any significant repairs or had any known issues. I was assured that the car was in excellent condition and had no significant problems.To my shock and disappointment, shortly after the purchase, I discovered that the vehicle had undisclosed suspension issues that required immediate repair. Upon further investigation, it became clear that Boardwalk Maserati had sent the car for suspension repairs in the past but failed to disclose this crucial information to me during the sale.The cost of repairing the suspension issues is estimated at $4,600, and I believe that Boardwalk Maserati intentionally concealed this information to make the sale. Despite my efforts to resolve this matter with the dealership, they have not taken responsibility for their actions and have shown a lack of willingness to provide any compensation or assistance.I find Boardwalk Maserati's conduct to be highly unethical, and I believe that they should be held accountable for their actions. I am writing this complaint to the Better Business Bureau in the hope that you can assist in mediating a resolution to this issue and prevent other consumers from experiencing a similar situation. I kindly request that you investigate this matter and take appropriate action to address the unethical business practices of Boardwalk Maserati. I look forward to your assistance in resolving this dispute.Sincerely,***********************

  Customer response

  11/07/2023

  11/7/2023 

  This compliant has been resolved. The general manager of the dealership has agreed to cover the repair cost for my vehicle. 

  Thanks,

  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩