ComplaintsforStar Community Newspaper
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Complaint Details
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Initial Complaint
05/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The Plano Star Courier is a free local newspaper. Each Sunday, the paper is delivered to my lawn or walkway. I don't want to receive the paper for a variety of reasons--most notably, I travel a fair amount, and when I'm away the paper sits on my lawn, essentially advertising to burglars that I'm not home. I have called the paper four times in the past couple of months to try to get delivery stopped. It's never stopped. Each time they tell me, "It's marked down as 'do not deliver,' and we've noted that you've called more than once. If it doesn't stop, call us back." Four polite attempts to get delivery stopped is, in my view, much more than enough. This is a problem the paper needs to fix on their end. It's obviously NOT something that's going to get fixed by me calling again; if that were going to solve the problem, the problem would be solved already.Initial Complaint
02/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have contacted the newspaper on 4 separate occasions asking them to stop delivering their weekly free paper. Sometimes they stop for a few weeks, but then they start again. We travel and do not want papers collecting in our yard as a signal we are away.Business response
04/08/2022
Business Response /* (1000, 9, 2022/03/22) */ We have stopped delivery to this address and street. Consumer Response /* (2000, 11, 2022/03/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.