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ComplaintsforExotic Fish N Tanks
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Complaint Details
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Initial Complaint
12/05/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered over $1000 in items from Rodney at exotic fish n tanks and never received the items or a refundBusiness response
02/23/2022
Business Response /* (1000, 10, 2022/01/18) */ This is untrue. The customer purchased $1,000 worth of fish. The fish purchased were unavailable so I shipped replacement fish in the amount of $600 in 4/2021. Customer acknowledged receiving fish. I made attempts to send the $400 in fish owed. I didnt hear from the customer from late 4/2021 to 6/2021. In late july of 2021 I agreed to ship him a queen angel worth the $400 owed to the customer. Followed up with the customer that I was frustrated that he wouldnt respond for weeks at a time. in lat 9/2021 customer finally responded with "I dont want the fish, please refund my money". My website states that I will replace fish, not refund the money. I still owe customer $400 worth of fish, not a $1,000. I will replace with a fish when notified what fish is needed. I can back up everything stated above with texts if needed. Consumer Response /* (3000, 12, 2022/01/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The seller offered replacement or a refund which can be verified with emails and texts. He sent sick and inadequate partial replacement fish months after the original purchase and was told several times I would be out of town and unreachable in the in may and June. Also A queen Angel was not apart of the original order and not a suitable replacement. I Have agreed to the refund and the seller has not refunded the amount owed and does not respond to messages now 16 months later.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.