ComplaintsforNatalie Mills
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Complaint Details
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Initial Complaint
12/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Placed order on 11/25 for Christmas gifts. Called 12/12 & they claimed they didn't have the items after advertising they were in stock when I placed the order. Buy 1 get one free - didn't receive my FREE set, just the 1 & did NOT receive my 2 scarves even though the packing slip stated they were included, incomplete order delivered 12/20 FINALLY! They claim items are in stock when they aren't & they notariously ship orders too late from the date when the order was placed. I have filed a PayPal claim for a refund in the amount of $107.77. Her lateness in shipping & NOT including all of my purchased items ruined my Christmas gift giving & I demand a FULL refund! Buyer beware!!! Order No XXXXXX listed as complete and it is FAR from that!Business response
03/13/2023
Business Response /* (1000, 9, 2023/01/31) */ I would like to apologize that you were unable to get the entirety of your order prior to Christmas as you had hoped. Unfortunately, that is a risk that comes when ordering pre-order items, such as the 2 scarves that you ordered. Our shipping team definitely should not have missed the free item in the Buy 1-Get 1 deal that you ordered. They were indeed in stock (though we made no such claims at any time regarding any of the items that you ordered) and it was our failing that they were not included in your original shipment. The free item WAS included in your second shipment when your pre-ordered scarves were ready to send to you. I'm sorry that we were unable to handle this to everyone's satisfaction. Consumer Response /* (3000, 11, 2023/02/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your website said that EVERYTHING was in stock when I placed my order in November. At no time did it claim to be accepting pre-orders, otherwise I wouldn't have ordered them! Please ensure in the future that you fully explain this to your customers. In fact, when I had a phone call with your business, they said they were expecting them any day & a week later still no shipment preparations had started. Of course my free item wasn't included in my order, which I needed PRIOR to Christmas & being as I WAS a long standing g customer, more effort could have been taken to get me my full order! I won't buy from you again, don't worry about that!Initial Complaint
01/14/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
My wife placed an order for a designer mask with this company on December 3rd (order # XXXXXX), which resulted in a USPS tracking number of XXXXXXXXXXXXXXXXXXXXXX. However, the item was never received and the tracking number status still shows the USPS is awaiting the item. I have tried to contact the company via their online contact form, their customer service email address, and their phone number but have received no response. I would simply like a refund at this point.Business response
02/24/2022
Business Response /* (1000, 8, 2022/02/07) */ We constantly sending emails to the customer but they are not responding. Upon checking, the new order that was processed as a replacement for the lost shipment was delivered to the customer on January 21, 2022. Tracking #: XXXXXXXXXXXXXXXXXXXXXX. Here's the tracking link for your reference: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=XXXXXXXXXXXXXXXXXXXXXX Thank you. Consumer Response /* (2000, 10, 2022/02/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company shipped a replacement mask, which was received on 1/22.Initial Complaint
12/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 11/29/2021 I ordered several products from the company total 143.00 dollars on the 7th of December a label was created and after 14 days noticed the package was not picked up per USPS received package the 21st of December incomplete in this time have probably called the number over a hundred times and emailed the telephone number goes to a answering machine and no response through email I would like my products I paid for and to be done with this company they are a ScamBusiness response
02/18/2022
Business Response /* (1000, 7, 2022/01/17) */ Good day! The time she contacted us for the missing items (2 hats), I immediately informed our fulfillment manager to ship them out. Upon checking, the missing items have been delivered already on December 27th, 2021. According to USPS website, it was delivered at the front door or porch at 1:53 pm on December 27, 2021 in ********************. Here's the tracking link for your reference: ************************************************************************************** Thank you.
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BBB Rating & Accreditation
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.