Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/29/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Company does not 'have anyone available' and acknowledges this shortage will cost client money that is solely based on their short-staff. Also extremely rude and unprofessional receptionist ***** that talks over ************ them off, and then states that you don't need to know how to identify her as she disconnects calls. Calling back, no one knows who ***** reports to, or is willing to even find out. Matters are completely unresolved by their own actions.
Business response
03/15/2024
We take all complaints seriously. Summary of our investigation:
The matter has been resolved by our immediately contacting the client's attorney. There was never a lack of staff or an issue of clients being charged more.
The summary of the incident provided by *****, the receptionist who spoke with ****:
"****, Maxx Law from Maxx Law, called regarding "client name's" payment. I advised that no one was available to take the call but I would pass her message along and someone would get back to her. She requested that I also relay she wants to know what is the total amount of money that she needs to send out, and that she wants a callback today because she does not want to pay interest. I informed the caller I would get this passed off right away so someone can reach back out to her as soon as they are available. She became angry at this point as I could not 100% guarantee it would be today and began to get very rude. I informed her multiple times that I would get this passed off right away to someone who can assist her but she continued to press and then ask for my direct supervisor. I informed her I could not pass her off to them at the moment but that I would notate her request for them to call her back, and this made her angry as well. As I had done all I could for her and notated everything I informed the caller I would be terminating the call as at this point she was just continually being rude and combative. And I did."
Company Policy:
In these events where a caller is being rude, we urge our receptionists not to engage with the caller any further to avoid anything that *** trigger them. We simply let the caller know we'll pass their message along urgently and block the caller from reaching our agents a second time by always sending them to voicemail.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.