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          Additional Information

          Rent-A-Center, Inc.

          View full profile

          This is a multi-location business.

          Find a Location

          Rent-A-Center, Inc. has 3030 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Rent-A-Center, Inc.

              5501 Headquarters Drive Plano, TX 75024

              BBB Accredited Business

            • Rent-A-Center

              1369 Liberty Street Springfield, MA 01104

            • Rent-A-Center

              363 Timpany Blvd Gardner, MA 01440-3220

            • Rent-A-Center, Inc.

              2122 Columbus Rd NE Canton, OH 44705-2530

            • Rent-A-Center, Inc.

              243 E McCauley Dr Uhrichsville, OH 44683-1147

            Headquarters
            5501 Headquarters Drive, Plano, TX 75024
            Email this Business
            BBB File Opened:
            11/2/1999
            Years in Business:
            37
            Business Started:
            9/16/1986
            Business Started Locally:
            9/16/1986
            Business Incorporated:
            9/20/1983
            Accredited Since:
            8/23/2021
            Type of Entity:
            Corporation
            Alternate Business Name
            • Home Choice
            • Get it Now!
            • RAC Acceptance
            • Rentway
            • Acceptance Now
            • Rent-A-Center
            • Preferred Lease
            Business Management
            • Mr. Bryan J Pechersky, Executive Vice President
            • Mr. Mitchell E Fadel, CEO
            Contact Information

            Principal

            • Mr. Bryan J Pechersky, Executive Vice President

            Customer Contact

            • Consumer Affairs Team
            • Mr. Christopher A Korst, Chief Administrative Officer
            • Ms. Maureen Short, Treasurer
            Additional Contact Information

            Fax Numbers

            • (866) 680-0574
              Primary Fax

            Email Addresses

            Website Addresses

            Additional Business Information
            Government Actions
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            Gov. Action
            On August 2, 2022, California Attorney General Rob Bonta announced a $15.5 million settlement with Rent-A-Center, based on alleged violations of state consumer protection laws relating to unlawful leasing practices and deceptive marketing. An investigation into Rent-A-Center's "kiosk" business that operates out of traditional retail stores alleged that the company used an inflated "cash price" for products that was 15% higher than the retail price, potentially costing consumers hundreds of extra dollars, among other allegations. The case was settled by the parties, and as part of the settlement, Rent-A-Center did not admit to any violations of law or any wrongdoing.

            As part of the stipulated judgment resolving the Attorney General's investigation, Rent-A-Center agreed to comply with significant injunctive terms to deter future misconduct, pay $13.5 million in restitution to California consumers, and pay $2 million in civil penalties.

            A copy of the stipulated judgment is available here: https://oag.ca.gov/system/files/attachments/press-docs/Stipulation%20and%20Signed%20Judgment_Redacted.pdf

            A copy of the complaint is available here: https://oag.ca.gov/system/files/attachments/press-docs/Complaint%20%283%29.pdf

            To view the Press Release go to: https://oag.ca.gov/news/press-releases/attorney-general-bonta-announces-155-million-judgment-against-rent-center
            Products and Services
            Rent-A-Center provides consumers with omni-channel access to, and the opportunity to obtain ownership of, high-quality, durable products via small payments over time under a flexible lease-purchase agreement with no long-term debt obligation.
            Refund and Exchange Policy
            • In addition to options to acquire ownership if desired, customers also have the option to return their leased product without penalty, as provided by their lease-purchase agreement.

            Contact Information

            5501 Headquarters Drive

            Plano, TX 75024

            Get Directions
            Visit Website
            Email this Business
            (972) 801-1100

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            Accreditation

            BBB accredited business

            Accredited Since: 8/23/2021

            Years in Business: 37

            BBB Rating

            A

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Ratings

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