17 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Eddie L
1 star06/15/2024
I come to Eat at Canes cuz of the strips were big and the cost was reasonable but lately when I come to Canes I get 4 nuggets and like half the order of fries . I even went to complain about it but the girl at the counter said the strips got smaller and they are charging more for the food , I was shocked she didnt deny it . there are like 3 managers and none of them addressed me about it . I guess 1 person isnt going to be **** cuz there a multimillion dollar company and dont care about there customers . Pretty sad they dont talk to there employees about customer service cuz if it was me I would have gotten a manager to talk to the customer.Pretty sad wont eat there anymoreReview from Sandra P
2 stars02/22/2024
We come to Canes because the fingers are decent size. Today I ordered a child meal and box combo. Those fingers shrank about 30% from the ones purchased 2 weeks ago. Im not sure where to go now. You were the best.Review from Nina T
1 star02/02/2024
If y'all dont let your underpaid employees inside to take orders. It makes no since and makes lines longerReview from Joy G
5 stars11/30/2023
********************* would like to thank Canes for supporting our students in the BBB video contest! We always experience exceptional service and delicious food and are happy to know that this is a business our community can trust!Review from Lizbeth V.
1 star08/30/2023
Theres a lot of work harassment here especially through ********************* that is one of the main managers shes incredibly rude I got home with my ears ringing because she kept yelling at me at the top of her lungs telling me all the other is wrong when it was the most simple thing as putting chicken tenders together with fries and a toast! She sent me to the drive through where she followed me to see if Id say anything about her I explained myself and all she did was give me the dirtiest look I had ever received in my life! This person treats their business as if it was her own she calls it MY TOAST and MY CHICKEN she will barge in front of you and yell at the top of her lungs to reassure herself and never apologized or said good job mindful being I never did anything wrong! Other employees told me shed always speak very poorly about me behind my back and I never knew her as a person she never gave me a chance in the mornings I wasnt allowed to talk yet she would be there loudly laughing and speaking about her *** life to everybody! This person shouldnt be working here all she does is take advantage of her authority and acts like the paychecks come from her pockets!!Review from Timothy T
3 stars07/24/2023
The food is good But Ive noticed that it seems theyre suffering from shrinkflation. The chicken fingers here on now. I have shrunk down quite a bit so youre not getting as much from the way it seems to me and I say this over the course of about four visits. The service here on **** is hit and miss yesterday when I eat here my order was waiting for me when I pulled to the second window after paying at the first today at lunchtime they walk to me and I sat in my car for quite a few minutes. I finally got tired of waiting and I went inside. When I noticed the girl had my order walked by me out into the parking lot. Im not planning on returning. I can get a better consistency from other restaurant.Review from Jean L
1 star05/21/2023
Was not impressed stop at ************ **** location over priced for 3 chicken strips and frys that were pre frozen **** for a ,eel but if you want lemonade its **** $ extra set up is wrong as you need to be careful not to get hit by car in drive thru , will not go againReview from Fernanda M
1 star04/10/2023
I stopped by at the canes on 2031 N Mesa st., El Paso this past weekend late at night and I had a bad experience with one of the workers. After the boy had attended me he walked away with an attitude and called me a b***** word very low just enough for me to hear it. I had asked someone for his name was given the name (irvin) I’ve been told that he has a bad temper and gives the managers problems. Why is he still there?Review from Matthew F
1 star04/04/2023
Placed a mobile order that I had to wait in a crowded room for 45 minutes past the time my order was supposed to be ready. You can't get to parking because of the chaos with how the cars attempting to come in have everything blocked. Next time I will just go to chic fila or zaxbies. There is absolutely nothing special about this chicken and it absolutely doesn't warrant the stress and absolute chaos you must endure to get it. The smell of marijuana in the parking lot was alerting and I think my family got a contact high just from approaching the building, I do not know why the consumption of marijuana is allowed at this business however I would like to keep my family and children away from it. It feels very little os being done to mitigate the chaos, the illegal drug usage and properly service the online ordering process. I will not be back... since the chicken was inedible without sauce I returned the food. It took over 30 minutes to process a refund. Also if you try to call they put you on hold until you give up and if you fill in an online form they never respond back. Company has absolutely no interest in offering the most basic levels of customer service.Review from Sally M
5 stars03/15/2023
Service was great & the food was hot & delicious. Will definitely return.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.