ComplaintsforTexas Snax
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
June 29th 2024 ordered a fourth of July t shirt and 4th of July stuff animal. To make sure the gift for my wife arrived before the 4th I paid extra for shipping. We received a pink hoodie 2 sizes to small. Contacted seller immediately and was told a replacement order be expiteded to arrive on time. Also sent a return label to mail hoodie back. Never heard back until July 6th after I reached out for an update Was told item out of stock and yet still no refund or any updates. I've already return the hoodie.Business response
07/26/2024
We apologize for the inconvenience caused by the incorrect order shipped to ****************. Due to an order fulfillment error, the correct item was sent to another customer.
Unfortunately, we are currently unable to replace the item as it is out of stock. We are awaiting the return of the incorrect item from the other customer to rectify the situation.
As a temporary resolution, we have issued a full refund for the order. We understand this is not ideal and assure you that we are taking steps to prevent similar occurrences in the future.
Initial Complaint
03/14/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Said they delivered product by ***** Gave me tracking information. Did not receive product ordered. Received hair barrettes and scrunchies .. I ordered candy- requested refund or reshipment - refused - they are frauding people out of money and sending fake product in its place and keeping your money.Business response
03/15/2024
The customer has provided images of goods that we do not carry at our facility and could not have shipped. The package was delivered to them in a timely manner and they are creating a fraudulent complaint. They are insisting we send them another package due to this error, but as their fraudulent report is easy to spot, we have refused.Initial Complaint
12/09/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
It's been more than two weeks since Texas Snax provided tracking information for an item I ordered, and it still says "label created." When I reached out, they told me they cannot process a refund even though it's clear that nothing has been shipped. For the past three days I've emailed back and forth with their customer service account regarding this problem. There's been no resolution or explanation of what's going on. At this point, I can only conclude that Texas Snax is a scam since I've 1) paid for product that I haven't received and 2) they're unable to provide me with any information about what's going on. Note that their website says orders are shipped "Monday through Friday from Dallas, TX" and once it ships, "it usually arrives in 1-4 business days."Business response
03/21/2023
Business Response /* (1000, 7, 2022/12/27) */ This customer was already refunded by decided to file with the BBB anyway.Initial Complaint
09/24/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I made an almost $80 purchase from Texas snacks on September 5, 2021. I received a confirmation email and that has been it. I finally received an email from the company asking how I liked my order. I emailed them back and said I have never received it I have never received any tracking information anything that says that my order is on its way. It's now September 24, 2021 and I still have yet to receive any information that my order has been shipped. I feel like I have been scammed by this company. Two people have reached out to me from the company when I told them that I've never received my order, I told them I wanted an update on my order status, I told them I wanted compensation because these items were meant to be gifts and they have never answered all of my questions. They dodge the questions about where my order is,Or if I'll be receiving any compensation for my weight. I do feel like this is a scam and I want something done about it for my order and I want people to knowInitial Complaint
09/07/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Placed an order on July 25, 2021. Waited the 10 business days they claimed it can take to receive my order. 2 weeks past and received an email on August 8th from someone named Kristen, asking how was your order. I emailed back saying I had not yet received my order. Got a response from someone named Lynn on August 9th, 2021, saying it was placed on temporary hold because it was out of stock but then said that it was on its way. I finally received my shipping link email after two weeks. August 24th, 2021, I email back asking for a refund since my item was never shipped. Lynn responds saying that they will look in it. I wait another two weeks for a response and nothing. I emailed Sept. 6, 2021 asking for a refund again since I still have yet to receive my order. The shipping link from USPS says they are still waiting to receive the order.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.