Business ProfileforHuawei Device USA Inc.

In April '20 we entered into an agreement with Huawei (solar parts manufacturer) and SolarX to get 32 solar panels installed. Everything went well until Sept 23, '22 when one of the optimizers failed. ****** had advised us that this rarely happens and the optimizers last at least 10 years before any issues. We arranged through SolarX and Huawei to get a technician to replace it. When the technician came to replaced the optimizer he told us that more are likely to fail as Huawei had a batch of faulty optimizers around the time we got ours. I knew that service fees were not included in the warranty but I figured where SolarX and Huawei knew they had faulty optimizers they would take care of the cost, of course they did not. I had to pay $480 for the service call.I was in contact with Solar X to try and get them to back me up on getting all the optimizers replaced and the service fees covered but they would not. The system cost $37000 and we are not even close to paying off the loan for it. We cannot afford paying service fees on top of the loan each time an optimizer fails due to them being faulty.I thought maybe it was just a one off and I would see if any others failed while seeking some good customer ********************** in getting the service fee covered.Now just in June I noticed another optimizer failed and had to get the technician in to replace that one. Nicely enough the technician only charged me $345 this time. If I need to get each one replaced one at a time it could cost me up to $16000.Now today, 8/15/23, I discovered another faulty optimizer and I am battling with Huawei and SolarX to get them all replaced at their cost.I have many emails back and forth. I have tried to get someone from Huawei to contact me but no one calls me. Huawei was aware of the faulty optimizers and are letting customers incure the cost of replacement.Where this is known faulty products it should be a recall by Huawei and all replaced at no cost to us.