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Find a Location

Salience Health has 1 locations, listed below.

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    Business ProfileforSalience Health

    Therapy

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    5300 W Plano Pkwy Ste 100 Suite 100, Plano, TX 75093-4851
    BBB File Opened:
    9/14/2022
    Business Management
    • Dr. Dan Steinfink, Owner
    Contact Information

    Customer Contact

    • Dr. Dan Steinfink, Owner

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/25/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Address: ****************************************************************** Phone: ************** **** clinic offers more than one kind of professional care. Difficult to get anyone to answer the phone. My loved started seeing someone here a year ago. I was added as a person to be worked with and contacted to support my loved one's care. I talked to that person myself. **** center has done a great disservice to my family and my loved one. They did not communicate to me that my loved stop coming to appointments which also meant they were not taking life-needing meds. I connected in person with someone stating they were a manager. They never called me back the times they said they would. MY LOVED ONE IS NOW GRAVELY ILL AND SUFFERING TREMENDOUSLY AND THIS CENTER DROPPED THE ***** They had records to see my loved one was not keeping appointments and they never reached out to me for family support as discussed and as signed off on by my loved one. I regret our family connection to this facility. My loved one is missing. Trying to reach admins or anyone with decision making authority is impossible. Finally spoke with someone in billing just to make contact and they stated they'd pass my name and number on. No one ever called back.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Christine J

    1 star

    06/10/2024

    I received very successful TMS treatment (transcranial magnetic stimulation) which showed improvement within the first week. The tech was intelligent, engaged in conversation during the sessions, the whole experience was wonderful. About a year later, my physical pain, depression, anxiety and PTSD came back in full force (family illness + multiple other stressors). Some woman (clearly with control issues and little expertise) decided to "remap" my head. Like my brain structure had changed! I didn't get the same tech, but one who was busy with her phone while I received treatment. After less than a week I was MUCH worse than when I had decided to come back, and I opted not to continue, PLUS I communicated with **************** about my experience. She agreed with me that remapping was pointless. More than 2 years later, I get a letter that they are "acknowledging [my] request for voluntary termination of the doctor patient relationship," adding how serious my condition is and that if I don't continue care I could be "injured." Attempts to communicate with them were in vain. I cannot access the portal because I am not "current." So I try the records request as they suggest (complicated and more than frustrating) and they want to CHARGE ME FOR MY RECORDS!!! Go anywhere else (do receive TMS with the "MagVenture" machine--painless and quiet).

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