ComplaintsforAuto Web Expo, Inc

• Initial Complaint

  08/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I canceled and extended warranty and the business mailed out my checks to Auto Web expo and they havent sent me a refund Tiffanyautowebexpo.com

  Business response

  09/03/2024

  The check for the refund was sent to the lien holder and cashed by the lien holder since the loan was still active at the time of cancelation. 

• Initial Complaint

  07/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid this company $5,1050 as a down payment for a car. I paid my car note it was literally a few days left . I made the payment when I went to make the second payment I was told to contact the dealership. I spoke to ****** the finance manager who advised she would help me get another deal since this bank no longer wanted to do business with me. I asked the bank if they wanted to do business they said they didnt mind , but it was up to the dealer. She said no one would do it. So then she asked if I had anyone else who wouldnt mind putting the car in their name. My cousin was willing to- gave the lady all the information . This lady took several months to find one and I was patience. But I didnt know what was going on. She finally got an approval and we sent over everything she said the bank called to verify his information but couldnt get in contact with someone. She gave me about 3 days to do this. Saying the bank gave her 9 days. But she didnt tell me until the end. The person I found said his boss waited all day and those people never called. We asked several times to ****** to the point she said she cant help and to return the call. Before all of this she told me we would get our down payment down. I went to return the car she told me that the first bank did a repo and they had to pay that. I called the bank and they said they never request that. Before all of this she told me I would get my down payment back. So now Im out of 5101 dollars and 525 dollars from paying my first payment. I think this is truly unacceptable. I asked her for paperwork to prove this is where the money went she wouldnt show me anything advising I would need to speak to *** the general manager and that they will file the car stolen. I am needing some type of my money back. Because I have no car at this point and now have to look for a new one.

  Business response

  07/19/2024

  We Meet with Customer this morning and resolved the problem.  please contact me if you have any further  questions?

   

  Best Regards 

  *****************;

• Initial Complaint

  07/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  this dealer sold us a TESLA MODEL Y still under person loan wth? So the car is un driveable now because we cannot transfer ownership It is like 10% battery Nothing we can do TESLA TOLD US reach out to dealer because they cannot selling the car under the LOAN!!!texas Transportation Code ******* ***** It is unlawful sale if u cannot claim owner ship SMH stop buying from this dealer And all sale person just say wait for manager call back they never call back

  Business response

  08/08/2024

  Customer has been contacted and issue has been resolved.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The mileage on vehicle was incorrect in my paperwork. I could not see the vehicle when I arrived to pick up out of town. There were issues they had to fix. I completed paperwork hours before I actually was delivered the vehicle. There were damages not disclosed initially. I opted to pay for a maintenance package I was told covered all routine maintenance . I have a ******** ***** My routine charges just for an oil change is 400$ alone. Come to find out the package doesnt cover tune **** Im paying out of pocket for everything.

  Customer response

  06/25/2024

  I also wanted to add a my complaint because Ive called the dealership and it wasnt disclosed to me that if I went through their service department that they would cover whatever remaining cause apparently is not covered by the maintenance package. I specifically asked them if I could go to any dealership because I do not live in the city that I bought the vehicle from none of that was disclosed to me when I bought the maintenance package.

  Sent from ********************* (**********************)

  Business response

  07/10/2024

  To Whom It May *********************** reviewing the customer's maintenance package, we found no records of any open or denied claims indicating an attempt to use the Axiom maintenance package. If the specific dealer does not accept this warranty, we will proceed with canceling it at a prorated amount.

  
  Thank you for your attention to this matter.

  Kind Regards

• Initial Complaint

  06/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2022 MB E350 4Matic on 5/21/2024 with a car loan from **** totaling $50272.91. Auto Web Expo assured a problem-free vehicle sale, but I later discovered several issues: 1. Front bumper bracket broken 2. Drivers door panel malfunctioning 3. Drivers door mirror not working 4. Pre-Safe Impulse Side warning malfunction 5. Missing bolts under the hood. 6. Body frame in a accident. Despite these defects, Auto Web Expo refuses to address the concerns or reach a resolution. This issue stems from false advertising on their website on 5/20/2023 regarding the 2022 MB E350 4Matic. In this scenario, it is clear that the online purchase of a car without physically inspecting it led to a negative outcome. The lack of visibility into the vehicle's history resulted in the seller being aware of its involvement in previous accidents. Had this crucial information been disclosed earlier, the decision to purchase the car would have likely been different.

  Customer response

  06/16/2024

  Please find attached the documented issues identified by the Launch program during its scan of the vehicle I purchased from ************************* per the 2023 Code of Alabama Title 8, Chapter 20, Section 8-20-4 on Unfair and Deceptive Trade Practices, I believe I am entitled to seek a refund of the loan amount ($50,272.91) for the defective vehicle.
  

  Additionally, I have incurred expenses for parts and labor related to the vehicle, totaling $2858.06, as outlined below:
  

  1. 5/29/2024 - $700 WOW Car Haul for vehicle delivery
  2. 6/5/2024 - $453.79 *** Hudsons Collision for front bumper correction
  3. 6/14/2024 - $493. **** ****** ************* for diagnostic testing and parts
  4. 6/14/2024 - $1211.27 *** **** Tire & Auto for new tires
  

  As a 26-year US Airforce Veteran, I urge you to consider my case for a full refund and reimbursement of expenses. I trust that you will address this matter promptly to ensure fair treatment.

  Business response

  07/08/2024

  Our sales team is trained to provide detailed pictures and videos of vehicles when facilitating out-of-state deals. In Mr. ******** case, the sales representative sent an initial video, pictures, and an additional video prior to shipping. We also included a disclosure stating that every customer has the right to a pre-purchase inspection by a third-party of their choice.

  
  Although Mr. ****** is out-of-state, there are many third-party companies available that could have inspected the vehicle on our lot before shipping. After a thorough investigation, we believe our employees followed the correct and honest steps in facilitating Mr. ******** deal. Mr. ****** is a value customer and our sales manager ******* ****** will contact him to try to clear any misunderstandings.

  Customer response

  07/09/2024

  I am rejecting this response because: I am deeply disappointed with my experience with the sales team. The videos they sent were of poor quality and did not accurately represent the vehicle. Despite my concerns, they failed to recommend a third-party inspector and seemed overly eager to push through the sale. It was clear to me upon receiving the vehicle that it had been damaged in some way, contrary to what they had claimed. As a US Veteran, I hold integrity and honesty in high regard, and it is disheartening to be misled in this manner. I will be informing my fellow soldiers and veterans about my experience to prevent others from being taken advantage of by this team.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Received vehicle that was purchased online, sales rep told me there was no body damage, found a puncture in the rear bumper immediately upon delivery that was not disclosed prior to purchase, and that was pre-existing before the delivery driver picked up the car. Auto Web Expo told me to s**** off, that there was nothing they could do, and to go ahead and slander their name on review sites, so here I am.

  Business response

  05/23/2024

  I reached out to ******************** yesterday to discuss his complaint thoroughly. During our conversation, he explained the condition of his vehicle. He mentioned that after driving the car for a while, he noticed a rattle in the axle. Additionally, he mentioned that he randomly removed a door panel and found some crossed wires.

  
  After listening to his concerns, I explained that the vehicle is pre-owned and had passed state inspection. I clarified that his issues were internal and not typically checked by our mechanics during standard inspections. He agreed with this explanation. We try to get our vehicle made ready but we cant see and fix everything. We do price our vehicles accordingly.

  
  I requested a picture of his initial complaint regarding a hole in the bumper. I provided him with my email address.

  We appreciate ******************** business and hopeful that we will have his future business.

  
  Thank you,

  ***************************

  
  

• Initial Complaint

  04/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 5/09/2022, I purchased a vehicle from Autoweb Expro, during which time I was sold an extended warranty for my vehicle at a cost exceeding $5000. Upon discovering that I had been overcharged for this warranty, I promptly contacted your dealership in November 2023 to cancel the extended warranty/Vehicle protection.During my conversation with the finance manager, ******, on 11/29/2023, she instructed me to send an email requesting cancellation of the extended warranty. I complied with this request and sent an email on 11/30/2023, as per ******'s instructions. During the call, ****** assured me that upon cancellation, my refund would amount to $1000.Despite my repeated attempts to follow up on the status of my refund, I have encountered numerous obstacles and delays. I have made over 100 phone calls to the dealership and even visited the office in ***** in an attempt to resolve this matter in person. However, I have received nothing but excuses and false promises from their staff.Furthermore, when I visited the dealership about the status of my refund, I was provided with conflicting information. I was informed that the refund had been sent to my bank, yet upon verifying with my bank, they confirmed that they have not received any such payment from Autoweb Expro. Additionally, your dealership claimed that the refund check had been cashed by someone else, but despite my requests, I have not received any proof of this transaction.It has now been over four months since I initiated the cancellation request, and as of 4/23/2024, I have yet to receive my refund.I was overcharged for an extended warranty, and also been subjected to deceptive practices and a complete disregard for customer service.Therefore, I am requesting immediate action to resolve this issue and provide me with the refund of $1000 as promised. Additionally, I expect compensation for the inconvenience, frustration, and financial hardship caused by the delays and mishandling of my refund request.

  Business response

  04/25/2024

  Good morning ,

   

  according to our records the warranty was cancelled, and sent 3/11/24 to PenFed credit union ck ****** already cleared. please let us know if you have any more questions.  

   

   

  best regards 

  *****************

  ************

  Customer response

  04/28/2024

  I am rejecting this response because: 

  I hope this message finds you well. I am writing to formally reject the proposal regarding the refund of the warranty in question. Upon careful consideration and review of the circumstances surrounding the matter,it is evident that the proposed refund does not align with the assurances provided to me during prior communication.
  As per my conversation with ******, the Accounting Manager,during my cancellation request for the warranty, I was informed that, following her calculations, a reimbursement exceeding $1,000 would be issued. However,subsequent efforts to obtain the refund and effect the cancellation have been met with challenges and discrepancies.
  Despite numerous attempts, which involved reaching out to relevant parties such as PenFed, the financial institution facilitating the loan, visiting the dealership in person, and engaging in extensive correspondence, the refund ultimately disbursed amounted to a significantly lesser sum of $681.85. This remittance was transmitted to PenFed on March 19,2024, and subsequently acknowledged by them on April 24, 2024.
  The discrepancy between the promised refund and the actual reimbursement is a matter of profound concern. It is imperative to emphasize that the warranty in question was procured at a considerable premium, exceeding $5,000, upon the purchase of the vehicle in May 2022. Therefore, the disparity between the initial investment and the proposed refund, particularly when juxtaposed with the efforts exerted to secure the reimbursement, raises serious apprehensions regarding business integrity and customer satisfaction.
  Consequently, it is my assertion that the proposed refund of $682 fails to adequately redress the situation and falls short of addressing the business malpractice and customer disillusionment encountered throughout this process. In light of these circumstances, I must respectfully decline acceptance of the proposed refund.
  I trust that this matter will be addressed with the utmost urgency and diligence to ensure equitable resolution. Please consider this communication as formal notification of my rejection of the proposed refund.
  Thank you for your attention to this matter. I eagerly await your prompt response and a satisfactory resolution.
  Yours sincerely,  

  ***********************

  Business response

  04/29/2024

  Please see attached Cancellation quote from Axiom Detailing the pro-rated Credit and refund submitted to Us, please do not hesitate to contact Axiom with any questions or concerns. Thank.

   

  Best Regards 

  *****************

   

• Initial Complaint

  03/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a vehicle on 2/1/2024 along with three AXIOM packages. The following day, I requested cancellation of all three AXIOM packages. It took almost a week before ****** sent me the cancellation form. I was then told all three had been cancelled. 3/8/2024 - I called ****** and was told it should reflect in my account by 3/14/24. On 3/14/2024, nothing had been refunded. Contacted ****** via email-no response. Today is 3/22/2024 and nothing has been processed in my loan account. I contacted AXIOM, and they said no cancellation form was ever sent in from the dealership!!! AXIOM had me complete the cancellation and send in all the documentation I had that showed when I requested this cancellation. (see all attachments). Obviously, I am not the first person they have done this to. It's very shady business practice. Am I also going to have chase after my money when AXIOM refunds them my $8500 like the other person who complained on this site???

  Customer response

  03/25/2024

  Re> Complaint No. 21474060

  Hello:

  The finance person, ******, responded to me the day after I submitted the complaint.  She said the following:

  "I apologize for the lack of quick communication on my part. I spoke with my accounting department as i handled the request after you requested it. She stated a cancelation sheet was not needed due to you purchasing recently. A check has already been sent to your lien holder. We do not have to wait on Axiom."

  I still feel something is strange about this whole situation.  At this point, how do I proceed?  Do I wait to see if the check actually does get applied to my lien?

   

  Thank you,

  Hui-Lien (*****) ****

   

• Initial Complaint

  10/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Lied to me about fixing my car prior to sale. Will not respond.

  Customer response

  12/05/2023

  Car was delivered with no oil because there was an oil leak that wasn't disclosed or fixed. ******* to fix. Lied about vibration being fixed. After 2 months, still have not received tags. Dealership will not call me back. I want money for repairs reimbursed.

  Business response

  01/29/2024

  Hello, 

  I will reach out to the customer and find a solution that works for both of us. 

   

  Best Regards 

  *****************

  ************

  Customer response

  02/14/2024

  I have not received a call yet.

  Customer response

  02/14/2024

  I have been in the hospital and just now read this response. I have had no calls from auto web expo to correct this situation. 

• Initial Complaint

  07/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 05/20/2023 I purchased a 2019 *** 530e with VIN No. ***************** along with service contract from **************************** through the dealership which is Auto Web Expo of ***** *****. On 06/13/2023 I requested cancellation of the service contract with Axiom Via phone and Certified mail. Later I contacted the dealership via certified mail on 06/27/2023 to notify them of my intent to cancel the service contract and to contact me once my request was completed. Axiom sent the entire amount of $5000.00 back to your dealership on 07/05/2023 in the form of a check. I am sure since that time the dealership has had an applicable amount of time to receive the check in the mail.Prior to that day I sent letter directly to Auto Web Expo business address certified and notarized on 06/27/2023 I requested that the full refund amount of $5000.00 be applied to my account with my lien holder which is GM Financial Account No. ************ which has not transpired as of today. Since that day Auto Web Expo have not responded to me as I have requested in the letter.I am requesting that this transaction be expedited immediately as of today and for Auto Web to contact me once they have completed the transfer of the entire refund service contract amount of $5000.00 to my lien holder or me.This issue with refunds of service contract seems to be a common practice and issue with auto Web Expo.

  Business response

  08/03/2023

  Cancelation was processed and completed and the refund check was sent to the lender on 07/24/2023 check number ***** issued on 07/24/2023.

  i hope this helps, sorry about the delay from the warranty company. let me know if you have any questions please? 

   

   

  Best Regards

  *****************

  ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩