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Complaint Details
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Initial Complaint
06/21/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am a disabled Veteran (US Army) I tried to purchase a vehicle for my son who is assigned to the VA ******** located in Dallas. The dealer employee told me it was mandatory that I purchase a package with the car. I said I am not obligated to purchase a package with the car. Allegedly the package included GPS and other paint correction etc.. which at this moment I don't want. The employee identified as *************************** said it was mandatory a company policy. I told him no policy goes over the law. I have the massages as proof (WhatsApp).Customer response
06/24/2024
As you can see in one of the exhibits that I presented as evidence, the manager show me the numbers were he was allegedly giving me a discount on the Lux Package, he said he lowered to ******. Which still I don't want.Initial Complaint
05/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased a car from them on 1/18/2024 and they REQUIRED us to purchase a protection plan. I've been trying to get the info for this protection plan from them since then, and I keep getting the run around. The only thing I know at this point is the plan is trough a company called Sonsio and I paid approx. $2,000 for the plan. I've called Sonsio and they have nothing registered for our VIN #. I basically paid them an extra $2,000 for nothing. I don't care about the protection plan, as I didn't want it in the first place. However, I was told it was REQUIRED with all car sales. I've requested the info or my money back several times and they are not responding to me at this point.Initial Complaint
05/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased used 2023 Audi Q5 from Autos of Dallas on 2/10/24. Drove through bad storms 4/10-11/24 - i.e. heavy winds and rain.April 10 while driving is when all system warnings came on:oengine start system: malfunction! oright back up light faulty ocenter brake light faulty ovehicle lights: : malfunction! oleft back up light faulty ***** lighting: lighting partially faulty Left car at Audi shop on 4/12/24 received call from Audi: running diagnostics, because they found that previous work was done, a tube was not sealed back correctly, and that is what caused the water damage to electrical system. They stated it was freshly done as wax was still on vehicle in same area. Autos of Dallas sent in work they did before selling car, work order showed they found issue with hose. I went in person to Autos of Dallas on 4/20/24, spoke again with original sales guy, no manager but said their director of service will contact ************************* on April 22 during working business day. Audi dealership nor I have not heard back from Autos of Dallas and I contacted them calls and texts, tried contacting GM, will not answer or respond after over ****************************************************** to fix the vehicle is $8,605.81 When purchasing, car fax showed no accidents. Previous work done on car during the Autos of Dallas 52 point inspection of used cars before selling, they found items that needed to be fixed, that's when they did the repairs but did not fix correctly which in turn caused this much more damage to the car during a rainstorm. Unfortunately, as per many customer reviews, they continue to sell faulty vehicles and will not hold account to their mistakes, now to cost me $8600 in less than 2 months and barely ***** miles driven after purchase. They ignore customers, prolong with no correspondence not to address customer issues, instead of fixing their own mistakes like this one. Requesting refund of repair cost, store Credit or exchangeInitial Complaint
04/23/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am writing to formally lodge a complaint regarding the cancellation of two warranties, namely the Extended Auto Warranty (Xtended Auto) and Theft Recovery Warranty (WayPointGPS), which were initiated through Auto of Dallas on February 7, 2024. Despite multiple attempts to cancel these warranties over the phone, I have faced significant challenges and delays in the process, violating several consumer protection laws and regulations.My attempts to cancel these warranties over the phone were met with unresponsiveness and lack of assistance from your company's representatives. Despite leaving numerous messages for your finance manager, there was no effort made to address my request for cancellation or provide guidance on the cancellation process. This lack of communication and assistance has caused undue inconvenience and frustration.As a result, I was compelled to take drastic measures by flying into Dallas, renting a car, and driving to ******, *****, in person to cancel these coverages. This action was necessitated by the persistent failure of your finance manager to answer or return my messages. Upon visiting your office in person, I completed and signed the **************** Cancellation Form, a copy of which I was never offered. I have a picture of the cancellation form that I completed before submitting to receptionist.However, it is deeply concerning and unacceptable that despite my efforts and submission of the cancellation request in person, my extended warranties have not been canceled as of today, April 23, 2024. This failure to process my cancellation request in a timely manner and provide the refund owed to me is a clear violation of consumer rights and protection laws.In light of these egregious actions, I demand that my refund for the extended warranties be expedited and issued to me immediately. I expect a prompt resolution to this matter and request confirmation of the refund process within 7 business days of receiving this complaint.Initial Complaint
02/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a Range Rover Velar September 31st from Autos of Dallas. The physical key was not in the fob and one of the cup holders needed to be repaired. I was promised that Autos of Dallas would mail me the physical key and schedule time to have me come back to fix the cupholder. It had been 5 months, when I call they do not answer. When I email I do not get a response. I live two hours from the dealership so stopping by in person has not been feasible.
Business response
02/23/2024
This customer did not purchase a vehicle from **. This is AOD Ventures Inc dba Autos of Dallas in *****. Customer purchased vehicle at different location that is not **.Initial Complaint
10/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased my 2021 Chevrolet Camaro in November 2022. I was rushed through signing and therefore signed up for two programs I would not have signed up for had they been explained to me, however I blame myself for not paying more attention to the process. I was charged for two programs, one of which is refundable. I contacted the one I paid $599.00 for, the Axiom Fob Program, and I was informed by staff at Axiom that the dealership never paid and therefore they canceled it. I would need to contact the dealership for my refund. After many calls and messages to the sales manager, finance manager, and *********** And of course leaving messages because nobody will pick up the phone, I never could get a return call. I contacted ***** again and was speaking to someone that attempted to help get this issue corrected And sent an email. There was never a response to the email from the dealership and now I cant get any help from them either. All I can think of is to drive 3 hours to the dealership and sit there until someone talks to me, and contact an attorney if that doesnt help. By this time its more about the principle.Initial Complaint
09/29/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of transaction 7/22/23 Amount $999.00 Business said to provide extended warranty to cover lost keys roadside assistant, flat, lock out things of this nature. Once the warranty company was called, they said you did not have this perks only have theft protection something my insurance company already covers and seems like a scam to make $999 off poor consumers. The stated dealership rep *********************** said this, and it was all false they even gave us a pamphlet showing the different items that is covered which was a lie. No resolution has been made or attempted they are ignoring the issue. Way point GPS is the theft recovery warranty purchased through Autos of Dallas also when purchasing I told them I do not need this warranty but they said this was non negotiable. I did not get what they said I would it was like a bait and switch deal. Nothing they said was on the warranty just auto theft protection.Business response
10/11/2023
The amount of $999 in fact actually only includes the *** which is hard loaded to all of our vehicles on our lot. The package the customer is referring to which covers Key Replacement and roadside assistance that assist with lock out service is part of a package that actually cost $1498 which is $499 more to have that policy. Customer opted out of wanting to pay for the upgraded package which included these services. There is no option for a refund as there is a cost for the item that is already installed on the customers car. I hope that this further clears things up.Customer response
10/11/2023
I am rejecting this response because:
*********************** and his boss ***** in finance told me a different story and gave me a pamphlet showing services as key replacement and told me thats what Im paying for. Second I never agreed to a GPS placement on the vehicle and would like to see prof of such GPS that they claim is what I paid $999 for. I also attached a picture just incase they want to say it was the navigation gps which is not even on the vehicle. This is a classic bait and switch and taking advantage of the poor customer. I would like a refund for $999 because I did not receive the service they offered and defrauded me out of my money.
Initial Complaint
09/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a car three weeks ago, pick it up two and half weeks ago, with the promise the alignment and malfunctioning sensors would be fixed. i was told to take it to Infinity to be fixed, I did nothing was covered under warranty as the said because they put on a after market windshield that voids the warranty. They have had over a week to get it fix and have done nothing but give me the run around. I now have to turn in my loaner and pick up my car that is still messed up. Both the sensors and alignment are not fixed.Initial Complaint
08/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
If youre a woman dont bother dealing with theM. Dreadful customer service I called to insure about getting a quote for an oil change on my Maserati *********. The guy on the phone said I should even be calling to inquire or make an appointment because it wouldnt be more than $70.. come on now lets be serious $70??? I want them to honor that quote since this man is such a know it all. When I tried to explain the importance of having an appointment he began yelling at me refused to give me his name and hung up on me 5 times back to back. When I got him a 6th time I asked to speak with his manager. The manager came in the line and immediately started yelling. Didnt even ask for the purpose of my call. When I told him I dont appreciate him yelling at me when he doesnt even know the purpose of my call he then hung up. When I called back he said to call the Plano store refused to give me his name and hung up. Each time I called back he said call Plano and hung up. I finally got a gentlemen on the line who was able to give me the information o requested letting me know ******* is the manager who had hung up on me but he didnt know the sales reps name. He said he would forward my information to the general manager ********************* because, he agreed they were out of line.I doubt this would happen if I was a man. So condescending and 0 customer serviceInitial Complaint
07/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
After a review of my original contract with said dealership, I have discovered that the company autos of Dallas, has purposely stolen $5,000 of my down payment. Which I do not see stated in my purchase contract. I am currently in dispute with *********** who is the said and self claimed financing party to the said contract. I have also discovered that autos of Dallas did not properly process the contract according to consumer law correctly, there where limited power of attorney forms not signed by myself and documents not fully filled out which would make the original purchase and contract null and void.Business response
07/27/2023
Hello,
The attached document will show that *********** used $20000.00 as down payment. originally all funds was received from his credit card, ($8000.00 and $10000.00 and $2000.00) Then he decided to wire the $18000.00 of that and just do $2000.00 on his credit
His Credit cards were refunded, and he did wire the $18000.00. After this transaction was completed, *** **** flew down from ******** and took delivery of his vehicle.
Since then this transaction was completed and the loan was funded from the bank!Please let me know if you have any questions.
*********************************
Customer response
07/28/2023
I am rejecting this response because:
PNC **** card last four **** exp: 09/23 was charged for an additionL $5,000 if we where to you request or subpoena the dealer for merchant account records which Im sure the merchant account company that they used, you woud see a charge from autos od dallas for $5,000.
The dealership also did not send me the original *** and Title up to now which I requestedand they confirmed they would. The autos of dallas sent me a blank copy of the title which can not be used to file.
I am willing to dropo any further actions and request of money if they can just dend and forward the original blank copy of the title and *** for me to file myself.
Business response
09/04/2023
We have no record of $5000 being charged to **************** account. If he could please provide a receipt or statement showing where it was charged, we will gladly look into it. From all the documentation that has been sent to us by him, we only see the money that was refunded back to him in lieu of the wired funds we received. Our company has no record of of the $5000 nor does our credit card service company. Please show proof that it was charged and we will have our accounting firm look into the matter.
Sincerely,
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